(A)
It shall be unlawful to operate a hotel without a lodging license.
(Ordinance 4291 adopted 12/2/2025)
(A)
Upon receipt of the lodging license application, the DCO shall determine the calls for service (CFS) room ratio of all hotels located within the City of Carrollton during the previous calendar year, or during actual operations if less than twelve (12) months during the previous calendar year.
(C)
A hotel which has not previously operated in Carrollton shall be presumed to be a Tier 1 hotel until the next registration period or until the DCO classifies it.
(D)
Upon completion of the annual lodging license inspection and review of all calls for service, the DCO shall notify each hotel owner and/or operator within the city, in writing by personal service, certified mail or other method which provides confirmation of delivery, of the CFS room ratio which shall be used as the classification for that hotel for that ensuing lodging license year.
(E)
The city may monitor the CFS room ratio for each hotel on an ongoing basis. The city may change the status of any Tier 1 hotel during a calendar year upon notice in writing to the owner by personal service, certified mail or other method which provides confirmation of delivery that the CFS room ratio of such hotel has increased proportionately such that the CFS room ratio, if annualized, would fall within the Tier 2 level. This notice shall include:
(1)
The designation assigned to the hotel;
(2)
As allowed by law, data specifying the types of CFS identified as having occurred on the property during the period reviewed, including the incident numbers assigned to such CFS, and the date and time of each call to allow the owner to understand the basis of the designation;
(3)
The requirement of a mandatory inspection to be conducted by the DCO;
(4)
The opportunity and procedures by which the owner may challenge the data provided to the owner pursuant to this subsection upon which the designation is based.
(F)
Upon such notice of initial classification or reclassification the owner or operator shall have ten calendar days from the date of notice to show proof to the DCO that the revised CFS room ratio is erroneous. After receipt of such information from the owner or operator, the DCO shall classify the hotel as a Tier 1 or Tier 2 within ten (10) calendar days of receipt of such information. The owner, operator, or manager may appeal the DCO's decision pursuant to section 97.06.
(G)
The owner or operator shall have thirty (30) calendar days from the date of notice of tier classification or reclassification (or from the date of the decision of the appeal if there was an appeal) to implement completely the changes in operation required by the revised classification. Failure to comply with this provision may result in revocation of the lodging license.
(Ordinance 4291 adopted 12/2/2025)
(A)
In addition to the grounds set forth in section 97.04, a lodging license for a hotel shall be denied for any of the following reasons the DCO may discover or deem advisable or necessary during the review of the application:
(1)
Tier 2 hotels may be denied a lodging license if their CFS room ratio fails to meet the Tier 1 CFS room ration within 12 months of being notified of their Tier 2 standing; and
(2)
Based on the initial CFS room ratio determined by the DCO directly after passage of the ordinance codified in this chapter, a hotel with CFS room ration of 2.0 or greater shall be denied a lodging license.
(C)
After the time allowed to appeal the decision of the DCO has elapsed without an appeal, the DCO shall file in the office of the County Clerk of the county where the premises is located a certificate describing the premises and the final action of the DCO.
(Ordinance 4291 adopted 12/2/2025)
(A)
A hotel's lodging license shall be revoked by the Board in accordance with the process set forth in section 97.06.
(C)
Upon confirmation and final decision issued by the Board, the DCO shall post on the hotel premises a copy or copies of the revocation of the lodging license.
(D)
A posted notice of the revocation of the lodging license may only be removed by an authorized DCO. Any removal, covering, defacing, altering, or tampering by unauthorized person(s) may be prosecuted as a misdemeanor violation of this chapter.
(Ordinance 4291 adopted 12/2/2025)
(A)
The guest rooms of a hotel shall be let only for the use of occupants for a temporary basis and shall not be used or occupied on any permanent basis, and no occupant shall be deemed to be a resident of a hotel.
(B)
It shall be unlawful for a Tier 1 hotel to let or otherwise provide any guest room therein to any occupant for more than 365 consecutive days.
(C)
It shall be unlawful for a Tier 2 hotel to let or otherwise provide any guest room therein to any occupant for more than 60 days in any 180 consecutive day period.
(D)
It shall be unlawful for the owner, operator, or manager to allow registration under a different name in order to avoid the continuous and cumulative occupancy restrictions set forth in this section.
(E)
Any property left in a guest room by an occupant that has checked out shall be removed by the owner, operator, or manager of the hotel, before the guest room may be occupied by another occupant and be stored or disposed of in accordance with applicable laws.
(Ordinance 4291 adopted 12/2/2025)
In addition to the conditions set forth in section 97.07, the following requirements and restrictions shall apply:
(A)
Rates.
Guest room rates shall be posted in a prominent location in all guest rooms. Occupants shall not be charged in excess of posted rates. A range of rates is acceptable in the posting.
(B)
Complaints.
For hotel occupant complaints the telephone number and address for the DCO shall be posted in a prominent location in all guest rooms and public reception area.
(C)
24-Hour accessibility.
A representative of the owner, operator, or manager of a hotel shall be present and accessible to the DCO in person, on a 24-hour basis.
(D)
Tier 2 requirements.
(1)
Owners, operators, or managers shall require any occupant to whom any guest room is let to provide evidence of his or her identity and address of residence, and, in addition thereto, the full and true name and address of each member of his party.
(2)
24-hour on-site security provided by commissioned security officers.
(3)
All commissioned security officers must be in uniform and must be registered with the Private Security Bureau of the Texas Department of Public Safety.
(4)
Commissioned security officers must have a Class 8 security contractor license issued from the Private Security Bureau of the Texas Department of Public Safety.
(5)
Shall maintain records of the correct license or registration number, state of registration, and make/model of any vehicle or mode of transportation for any occupant at the hotel.
(E)
Posted rules.
The hotel shall post rules and include such rules in material provided to an occupant or posted in each guest room to the effect that if any criminal activity in a room occurs or if an occupant engages in criminal activity on the grounds, such occupant will be immediately evicted. Such rules shall be strictly enforced.
(F)
Parking restrictions.
It shall be unlawful for the owner, operator, or manager of a hotel to allow an occupant to occupy a motor home, recreational vehicle, boat, commercial vehicle or otherwise prohibited motor vehicle on the premises of a hotel.
(G)
Occupancy restrictions.
It shall be unlawful for the owner, operator, or manager of a hotel to rent, let, allow, provide, or advertise for more adult guests which exceed the occupancy load requirements found in the table below:
Hotel Room Size (square feet) | Maximum Number of Adults |
|---|---|
200 to 299 | 2 |
300 to 374 | 3 |
375 to 449 | 4 |
450 to 524 | 5 |
525 to 599 | 6 |
600 to 675 | 7 |
675 and up | 8 |
(Ordinance 4291 adopted 12/2/2025)
In addition to the conditions set forth in section 97.08, the following premise conditions and standards shall apply:
(A)
Bathroom cleanliness.
Floors shall be washed with water and a sanitizer at change of occupancy or at least once a week when occupancy does not change. Daily cleaning schedules shall be maintained in the owner's, operator's, or manager's office.
(B)
Minimum occupancy.
A minimum of ninety percent (90%) of all guest rooms must be available or in use for occupancy at all times.
(C)
Exterior lighting.
The exterior of the hotel premises, including adjacent public sidewalks and parking lots under the control of the owner, operator, or manager shall be illuminated at least between one hour after sundown and one-half hour before sunrise. Illumination shall be a minimum of one-tenth of one footcandle throughout the premises and shall not exceed four-tenths of one footcandle of light measured at the property line.
(D)
Premises inspections.
The hotel shall maintain a detailed list of required duties for premises inspection, the employee or position responsible for such inspection and a schedule for performance and a record of compliance. Such list shall include a requirement for at least weekly inspection of the entire premises for operational safety devices, fire extinguishers, and damage to the exterior of the hotel and related parking areas and daily inspection and cleanup of the grounds, including trash and garbage containers for trash and debris not placed within such containers and records shall note the date and time of compliance and the signature or initials of the person carrying out such duties.
(E)
Housekeeping schedules.
The hotel shall maintain a detailed list of duties for housekeeping personnel and a schedule and log for cleaning guest rooms, replacing linens, inspecting for damage, and other housekeeping duties. Such list and schedule shall conform to other requirements of this chapter, and the log shall state the date and time of compliance and the initials of the housekeeping staff person who carried out such duties. Guest room inspections shall occur at least once a week for any guest rooms occupied by occupants staying in excess of ten (10) days.
(F)
Guest room inspections.
The hotel shall maintain a list of duties for inspection of guest rooms and repair of damage or replacement of damaged items and a schedule for inspection by maintenance personnel which shall be at least weekly and in any event before occupancy by a new occupant. If not included in the duties of housekeeping personnel, such list shall include inspection to ensure that smoke alarm devices and telephones are operational as well as air conditioning units, plumbing, and door locks being operational and in good repair. A log shall be maintained noting date and time of such inspection and listing defects and repairs or replacements.
(Ordinance 4291 adopted 12/2/2025)