The municipality may disconnect the service and remove its meters, wires, or other facilities if a utility bill or payment due pursuant to an agreement for the installation of facilities becomes delinquent, or if any part of the customer's electrical wires, lines, pipes, machinery or apparatus is determined by the municipality to be unsafe or hazardous or contrary to the provisions of applicable construction, building, plumbing or electrical codes, or to prevent fraud, or for any other reason for which disconnection is permitted under the appropriate utility tariff which the municipal manager determines to be sufficient.
(CAC 11.04.010; AO No. 86-204)
A. 
Except as provided in section 26.70.040B.4, bills will be mailed to each customer on a monthly basis to the mailing address furnished by the customer, and shall be mailed at least 15 days prior to the date the bill becomes delinquent, which date shall be shown on the bill.
B. 
The municipal manager, with the concurrence of the chief fiscal officer as to the availability of funds, may adjust any utility charge not exceeding $10,000.00 caused by the failure of any municipal equipment, facility, or employee and not resulting from the customer's own negligence. Adjustment requests in excess of $10,000.00 shall be referred to the assembly. Adjustments shall be based on actual cost to the municipality, including overhead, for providing the service for which the billing is being adjusted.
C. 
A customer may request an adjustment by filing a claim in writing with the utility manager or with the utility customer service office. The municipal manager shall investigate adjustment requests and make a written report indicating whether the request is approved or disapproved and the amount of the adjustment to be made, if any. The chief fiscal officer shall cause a refund to be made if warranted.
(CAC 11.04.020; AO No. 86-203, 1-9-1987; AO No. 86-204; AO No. 88-177(S), 2-11-1989)
Each municipal utility is to charge a late fee to customers who have a past due balance on any utility bill. A late fee calculated at five percent of the past due balance is to be charged to all classes of customers. Late fees are effective on the due date, but will be charged no earlier than five days after the due date.
(AO No. 88-177(S), 2-11-1989; AO No. 89-64, 10-1-1989; AO No. 89-129; AO No. 91-173(S))
A. 
A person requesting a utility service requiring periodic billing to a premises may be required to deposit a reasonable sum of money equal to the estimated amount for two months' billing for the utility service requested to guarantee payment for any indebtedness resulting from the furnished utility service. If the estimated amount of the deposit exceeds $500.00, the person requesting the service may furnish an approved corporate surety bond for this amount in lieu of a cash deposit.
B. 
A deposit or surety bond will not be required of, or if once required will be refunded to, any person who:
1. 
Has had municipal utility services continuously for a period of two years;
2. 
The utility has not been forced to disconnect that customer's service for reasons of delinquency in payment of charges; and
3. 
The customer has not been delinquent in payment more than once in any 12 consecutive months.
C. 
A deposit will be refunded to a customer or the corporate surety bond exonerated within 25 days after the customer has ceased purchasing the utility service from the municipality if the customer has paid all accrued municipal utility bills.
D. 
A utility deposit shall be made in the name of the customer. A deposit or corporate surety bond may not be transferred from one customer to another.
(CAC 11.04.030; AO No. 91-173(S))