4.20.103.1.1. 
At the cable administrator’s election, the cable administrator or designee may hear and arbitrate all disputes between any franchisee and its subscribers. The decision of the cable administrator in such dispute shall be non-binding and shall not be deemed to limit any right or remedy the franchisee or subscriber may otherwise have. The cable administrator’s decision as to a dispute between a franchisee and its subscribers may not be appealed to the council.
4.20.103.1.2. 
The cable administrator shall hear and decide all disputes concerning questions of fact or of the interpretation and enforcement of the ordinance codified in this title or of the agreement. The cable administrator shall put his or her decision in writing and mail a copy to the franchisee within thirty (30) days of reaching such decision. The franchisee may appeal the cable administrator’s decision to the council, on forms to be provided for that purpose by the city clerk. The franchisee shall provide the factual information and the theories supporting the franchisee’s position. The city clerk shall schedule a public hearing before the council for the purpose of hearing such appeal. Such public hearing shall be scheduled no less than thirty (30) days, nor any more than forty-five (45) days, from the date of the franchisee’s filing of its written appeal, unless there is no council meeting within such thirty (30) to forty-five (45) day period, in which case the public hearing shall be scheduled at the first regularly scheduled council meeting following the forty-five (45) day period.
(Ord. 205 § 3, 2001)
4.20.103.2.1. 
At the time appointed therefor, the council shall hear the appeal of the franchisee. The council shall allow the franchisee to present evidence and testimony on its behalf but the formal rules of evidence shall not be applicable to such evidence. A transcript of the hearing may be made either electronically, stenographically or videographically. The party desiring a copy of the transcript shall bear the cost of making and/or coping the transcript.
4.20.103.2.2. 
Upon hearing all of the evidence and testimony presented concerning the appeal, the council shall issue its decision on appeal. The council may either uphold the decision of the cable administrator in its entirety, may overrule or modify such decision in whole or in part or may refer the matter back to the cable administrator for further proceedings.
4.20.103.2.3. 
The council's decision shall be final, subject only to judicial review pursuant to California Code of Civil Procedure Section 1094.5 or, if applicable, federal statute.
(Ord. 205 § 3, 2001)