The City may, at its discretion, hold performance evaluation sessions. All such evaluation sessions shall be open to the public, and announced in a newspaper of general circulation.
(A) 
Evaluation Topics. Topics that may be discussed at any evaluation session may include, but are not limited to, system construction and performance, franchisee compliance with this Chapter and the franchise agreement, customer service and complaint response, subscriber privacy, services provided, programming offered, service rate structures, franchise fees, penalties, free or discounted services, applications of new technologies, judicial and FCC filings, and line extensions.
(B) 
Full Cooperation. During the review and evaluation by the City, a franchisee shall fully cooperate with the City and shall provide such information and documents as the City may need to reasonably perform its review.
If any books, records, maps or plans, or other requested documents are too voluminous, or for security reasons cannot be copied and moved, then a franchisee may request that the inspection take place at some other location; provided, that:
(A) 
The franchisee must make necessary arrangements for copying documents selected by the City after review; and
(B) 
The franchisee must pay all travel and additional copying expenses incurred by the City in inspecting those documents or having those documents inspected by its designee.
Franchisee shall ensure that it is able to provide the City all information which must be provided or may be requested under this Chapter or a franchise agreement, including providing appropriate subscriber privacy notices. Nothing in this Section shall be read to require a franchisee to violate 47 U.S.C. § 551. Franchisee shall be responsible for preserving the confidentiality of any data that federal law prevents it from providing to the City. Records shall be kept for at least five (5) years.