As used in this chapter, the following terms shall have the meanings indicated:
BOARDThe Consumer Protection Board.
CONSUMERA purchaser or lessee or prospective purchaser or lessee of the consumer goods or services or consumer credit, including a coobligator or surety.
DECEPTIVE TRADE PRACTICEAny false, falsely disparaging or misleading oral or written statement, visual description or other representation of any kind made in connection with the offering for sale, lease, rental or loan or in connection with the offering for sale, lease, rental or loan of consumer goods or services or in the extension of consumer credit or in the collection of consumer debts, which has the capacity, tendency or effect of deceiving or misleading consumers. "Deceptive trade practices" include but are not limited to:
A. Representations that goods or services have sponsorship, approval, accessories, characteristics, ingredients, uses, benefits or quantities that they do not have; the supplier has a sponsorship, approval, status, affiliation or connection that he does not have; goods are original or new if they are deteriorated, altered, reconditioned, reclaimed or secondhand; or goods or services are of a particular standard, quality, grade, style or model if they are of another.
B. The use of any oral or written representation of exaggeration, innuendo or ambiguity as to a material fact or failure to state a material fact, if such use deceives or tends to deceive.
C. Disparaging the goods, services or business of another by false or misleading representations of material facts.
D. Offering goods or services with intent not to sell them as offered.
E. Offering goods or services with intent not to supply reasonable expectable public demand, unless the offer discloses to limitation of quantity.
F. Making false or misleading representations of fact concerning the reasons for, existence of or amounts of price reductions or price in comparison to prices of competitors or one's own price at a past or future time.
G. Stating that a consumer transaction involves consumer rights, remedies or obligations that it does not involve.
H. Stating that services, replacements or repairs are needed if they are not.
I. Falsely stating the reasons for offering or supplying goods or services at scale discount prices.
MERCHANTA seller, lessor, creditor or any other person who makes available, either directly or indirectly, goods, services or credit to consumers. "Merchant" shall include manufacturers, wholesalers and others who are responsible for any act or practice prohibited by this chapter.
UNCONSCIONABLE TRADE PRACTICEAny act or practice in connection with the sale, lease, rental or loan or in connection with the offering for sale, lease, rental or loan of any consumer goods or services; or in the extension of consumer credit; or in the collection of consumer debts which unfairly takes advantage of the lack of knowledge, ability, experience or capacity of a consumer or results in a gross disparity between the value received by a consumer and the price paid, to the consumer's detriment, provided that no act or practice shall be deemed unconscionable under this chapter unless declared unconscionable and described with reasonable particularity in a local law or in a rule or regulation adopted by the Town Board. Such rules and regulations shall consider, among other factors:
A. Knowledge by merchants engaging in the act or practice of the inability of consumers to receive properly anticipated benefits from the goods or services involved.
B. Gross disparity between the price of goods or services and their value measured by the price at which similar goods or services are readily obtained by other consumers.
C. The fact that acts or practices may enable merchants to take advantage of the inability of consumers reasonably to protect their interests by reason of physical or mental infirmities, illiteracy or inability to understand the language of the agreement, ignorance or lack of education or similar factors.
D. The degree to which terms of the transaction require consumers to waive legal rights.
E. The degree to which terms of the transaction require consumers to jeopardize money or property beyond the money or property immediately at issue in the transaction.
F. Definitions of unconscionability in statutes, regulations, rulings and decisions of legislative or judicial bodies in this state or elsewhere.