A. 
The Town shall have the right to inspect and copy at any time after reasonable notice during normal business hours at a grantee's local office all materials and records of the grantee relevant to the Town's management of the public rights-of-way and regulation of customer service and consumer affairs, including all maps, plans, service complaint logs, performance test results, records of requests for service, computer records, codes, programs, and discs or other storage media and other like material which the Town reasonably deems appropriate in order to monitor compliance with the terms of this chapter, a franchise agreement, or applicable law.
(1) 
A grantee shall make available to the Town, to the best of its ability, the same types of materials which the Town deems relevant and which are held by an affiliate, a cable operator of the cable system, and any contractor, subcontractor or any person holding any form of management contract for the cable system. The grantee is responsible for collecting, to the best of its ability, such requested information and producing it at its offices in Maine and as part of its application it must affirm that it can and will do so.
(2) 
The Town shall preserve the confidentiality of proprietary business information of a grantee or another party provided to the Town by the grantee, to the extent permissible under Maine law. To that end, the grantee shall clearly identify any proprietary business information that it believes to be entitled to confidential treatment, so that the Town may establish appropriate safeguards against improper disclosure.
B. 
The Town shall also have the right to inspect at any time after reasonable notice during normal business hours at a grantee's local office all materials relevant to the financial condition of the grantee, including all books, records, receipts, contracts, financial statements, computer records, codes, programs, and discs or other storage media and other like material which the Town reasonably deems appropriate in order to monitor compliance with the terms of this chapter, a franchise agreement, or applicable law.
(1) 
A grantee shall make available for inspection by the Town, to the best of its ability, the same types of materials that the Town deems relevant and that are held by an affiliate, a cable operator of the cable system, and any contractor, subcontractor or any person holding any form of management contract for the cable system. The grantee is responsible for collecting, to the best of its ability, such requested information and producing it at its offices in Maine and as part of its application it must affirm that it can and will do so.
(2) 
The Town shall preserve the confidentiality of proprietary business information of a grantee provided for inspection by the Town by the grantee, to the extent permissible under Maine law. To that end, the grantee shall clearly identify any proprietary business information that it believes to be entitled to confidential treatment, so that the Town may establish appropriate safeguards against improper disclosure.
A grantee shall file the following with the Town in a form acceptable to the Town:
A. 
Annual construction report. An annual report setting forth the physical miles of plant construction and plant in operation during the fiscal year shall be submitted to the Town. Such report also shall contain any revisions to the system as-built maps filed with the Town. The annual report shall be provided at the time specified in the franchise agreement.
B. 
Notices instituting civil or criminal proceedings. A grantee shall provide the Town with copies of any notice of deficiency, forfeiture, or other document issued by any state or federal agency instituting any investigation or civil or criminal proceeding regarding the cable system, the grantee, or any affiliate of the grantee, to the extent the same may affect or bear on operations in the Town. A notice that an affiliate that has a management contract for the cable system was not in compliance with FCC EEO requirements within the work unit serving the Town would be deemed to affect or bear on operations in the Town. This material shall be submitted to the Town at the time it is filed or within five days of the date it is received.
C. 
Bankruptcy declarations. Any request for protection under bankruptcy laws, or any judgment related to a declaration of bankruptcy by the grantee or by any partnership or corporation that owns or controls the grantee directly or indirectly. This material shall be submitted to the Town at the time it is filed or within five days of the date it is received.
A. 
Reports required by FCC. Upon the Town's written request, a grantee shall deliver to the Town copies of all reports required by the FCC, including but not limited to any proof of performance tests and results, equal employment opportunity reports, and all petitions, pleadings, notices, and applications regarding the cable system, or a group of cable systems of which the grantee's cable system is a part, submitted or received by the grantee, an affiliate, or any other person on behalf of the grantee, either to or from the FCC or any other federal or state regulatory commission or agency having jurisdiction over any matter affecting operation of the grantee's system, for the time period specified in the Town's request.
B. 
Financial reports. The Town may request the following financial reports for the franchise area once per calendar year:
(1) 
An ownership report, indicating all persons who at any time during the preceding year did control or benefit from an interest in the franchise of 5% or more.
(2) 
An annual income statement showing subscriber revenue from each category of service and every source of nonsubscriber revenue.
(3) 
A current annual statement of all capital expenditures, including the cost of construction and of equipment used or placed within the Town.
(4) 
An annual list of officers and members of the board of directors of the grantee and any affiliates.
(5) 
An organizational charge showing what corporations or partnerships with more than a five-percent interest own the grantee and the nature of that ownership interest (limited partner, general partner, preferred shareholder, etc.) and showing the same information for each corporation or partnership so identified and so on until the ultimate corporate and partnership interests are identified.
(6) 
An annual report of each entity identified in Subsection B(5) which issues an annual report.
C. 
System and operational reports. The following system and operational reports shall be submitted annually upon request of the Town:
(1) 
An annual summary of the previous year's activities, including but not limited to subscriber totals for each category of service offered, including number of pay units sold, new services offered, and the amount collected annually from other users of the system and the character and extent of the service rendered thereto.
(2) 
An annual projection of system and service plans for the future.
The grantee shall prepare and furnish to the Town, at a time reasonably prescribed by the Town, such additional reports with respect to its operation, affairs, transactions, or property as the Town may reasonably deem necessary and appropriate to the performance of any of the rights, functions, or duties of the Town in connection with this chapter or the franchise agreement.
A. 
Records to be maintained. A grantee shall at all times maintain and shall deliver to the Town upon request the following records:
(1) 
Records of all complaints maintained pursuant to § 46-68.
(2) 
A full and complete set of plans, records, and as-built maps showing the exact location of all system equipment installed or in use in the Town, exclusive of subscriber service drops.
(3) 
Records of outages, indicating date, duration, area and the estimated number of subscribers affected, type of outage, and cause.
(4) 
Records of service calls for repair and maintenance indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided and (if different) the date and time the problem was solved.
(5) 
Records of installation/reconnection and requests for service extension, indicating date of request, date of acknowledgment, and the date and time service was extended.
B. 
Additional information. The Town may request and a grantee shall promptly provide additional information, reports, records, and documents as may be reasonably required from time to time for the performance by the Town of any of its rights, functions, or duties in conversations with this chapter or a franchise agreement.
A. 
Town discretion to hold public sessions. The Town may, at its discretion, hold scheduled performance evaluation sessions. All such evaluation sessions shall be open to the public.
B. 
Announcement of sessions. All evaluation sessions shall be open to the public and announced in a newspaper of general circulation.
C. 
Discussion topics. Topics that may be discussed at any scheduled or special evaluation session may include, but are not limited to, system performance and construction, grantee compliance with this chapter and a franchise agreement, customer service and complaint response, subscriber privacy, services provided, programming offered, service rate structures, if applicable, franchise fees, penalties, free or discounted services, applications of new technologies, judicial and FCC filings, and line extensions.
D. 
Grantee cooperation. During the review and evaluation by the Town, a grantee shall fully cooperate with the Town and shall provide such information and documents as the Town may need to reasonably perform its review.
If the books, records, maps or plans or other requested documents are too voluminous or for security reasons cannot be copied and moved, then a grantee may request that the inspection take place at some other location, provided that:
A. 
The grantee must make necessary arrangements for copying documents selected by the Town after review; and
B. 
The grantee must pay reasonable travel and additional copying expenses incurred by the Town in inspecting those documents or having those documents inspected by its designee, if done outside the greater Bar Harbor area.
Each grantee shall take all steps required, if any, to ensure that it is able to provide the Town all information which must be provided or may be requested under this chapter or a franchise agreement, including by providing appropriate subscriber privacy notices. Nothing in this section shall be read to require a grantee to violate 47 U.S.C. § 551. Each grantee shall be responsible for blacking out any data that federal or state law prevents it from providing to the Town.