Request Support
Support Options
Public Users:
Please contact the municipality directly with questions about the content in an eCode. General Code is unable to answer these questions.
Municipal and Administrative Users:
General Code is here to support our eCode360 Municipal and Administrative users! If you are a municipal official or staff member with questions about using eCode, please email us at eCodehelp@generalcode.com. You can also request a login for eCode360 here. Please note that General Code will always defer legal questions about Code content to your municipal attorney.
Sign Up for a Free eCode360 Webinar
We offer bi-weekly webinars to give you an opportunity to ask questions about eCode360—in real time—and see actual demonstrations of its many tools and features from your own desktop. Click here to select a session from the list and sign up!
Frequently Asked Questions
We have compiled a list of Frequently Asked Questions on our FAQ page. Please check that page to see if the answer to your eCode360 question is available there.
eCode360 Browser Requirements
For optimum performance, eCode360 requires you to use a current Web browser. It is the intent of General Code that eCode360 will work well with the current stable release and one previous release of Mozilla Firefox, Google Chrome, Microsoft Internet Explorer (11), and Microsoft Edge. As a specific browser grows in market share it is evaluated as to whether to add support. As web browsers and browser versions are retired, officially or by market use, ongoing support will no longer occur.
Web browsers that are fully compatible with these browsers and older versions of these browsers may also be suitable, but General Code does not design, maintain, or test for browsers that are not listed above.
Additional Information
Full functionality in eCode360 requires the Web browser to support Javascript and to accept session-based cookies. By default, the major Web browsers are configured to handle these requirements.
