[Adopted 5-6-1992 by Sec. 2 of Ord. No. 45-1992[1]]
A.
On each business day, during business hours, one or more persons
employed in the city's Division of Code Enforcement shall be designated
to receive and document complaints made by citizens regarding violations
of the City Property Maintenance Code. Such complaints may be made
in person at the offices maintained by the Division of Code Enforcement.
Within 14 days of the effective date of this section, a complaint
form shall be developed and maintained by the Division of Code Enforcement,
which complaint form shall, at a minimum, require information regarding:
(1)
The date the complaint is made to the City official taking the complaint;
(2)
The commonly known address and/or location by lot and block number,
if known by complainant, of the property containing the alleged violation;
(3)
The specific nature, extent and location, within the premises, of
the alleged violation; and
(4)
The action to be taken upon the complaint by City code enforcement
officials.
B.
The complaint form may be structured to require additional information.
Each complaint form shall be signed by the Division of Code Enforcement
employee who takes the complaint, and a copy of the signed, filled-in
complaint form shall be given to the complainant at the conclusion
of the interview from which the filled-in complaint form is derived.
If the nature of the complaint is such that it does not provide a
factual basis for a violation of the Property Maintenance Code, it
shall be so stated, in writing, on the complaint form prior to giving
a copy to the complainant. All complaints providing a factual basis
for a violation of the City Property Maintenance Code shall be investigated
and the complained-of premises shall be inspected for such violation
by the appropriate City code enforcement official within 10 business
days of the date of the complaint, unless the premises complained
of are under investigation for the same or similar violation at the
time the complaint is made or the premises complained of have, within
six months of the complaint, been inspected in a manner which should
have detected the complained-of violation. In the event that the premises
complained of are under investigation at the time the complaint is
made, the new complaint shall be added to and made a part of such
existing investigation.
