Each monthly account owed the city by any person, firm or corporation for water, sewer, garbage and electrical services provided during the month shall be and is hereby declared due and payable on or before 25 days after the mailing of the statement and, if not paid before the said date, same shall become delinquent and, therefore, there shall be assessed and collected by the city on each delinquent account a penalty of 10% of the amount owing thereon.
(Ordinance 1128 adopted 12/15/11)
(a) 
The city shall discontinue services for water, sewer, garbage and electricity to any person, firm or corporation for any of the following reasons, subject to the exceptions provided in subsection (b):
(1) 
For delinquent, unpaid charges for utility services not paid by the disconnection date. The “disconnection date” is defined as the 5th day following the date upon which such account has become delinquent.
(2) 
If a customer who is receiving water, sewer, garbage, and/or electricity service and is delinquent on his garbage utility bill on the disconnection date, the city may discontinue the water, sewer, and/or electricity service until the delinquent garbage utility bill is fully paid, even if the other utility accounts are current.
(3) 
If a customer receives utility service at more than one (1) location in the city, has more than one (1) account for utility service with the city and is delinquent on any one (1) account with the city on the disconnection date, the city may discontinue the utility service at the other location until the delinquent utility bill is fully paid, even if the utility account at the other location is current.
(b) 
Exceptions to discontinuance of utility services.
(1) 
An extension or deferred payment agreement between the city and the customer has been completed requiring a payment of 50% of the past due amount at the time the agreement is made and payment of the remaining 50% of the past due amount within ten (10) days or services will be discontinued. Each customer will be limited to a maximum of four (4) extensions or deferred payment agreements per calendar year. Any additional extensions or deferred payment agreements must be evaluated on the basis of merit and may only be approved by the city manager.
(2) 
During extreme weather conditions, which are defined as temperatures below 32 degrees or above 99 degrees Fahrenheit for that day, a customer will have three (3) days to complete an extension or deferred payment agreement or services will be discontinued.
(c) 
Any person, firm or corporation having services discontinued for nonpayment of charges due will be required to pay the total amount due and may be required to pay an additional amount as a restoration fee and/or deposit before services are restored.
(Ordinance 1137 adopted 6/20/13)
There shall be assessed and collected by the city a service charge for restoration of any city service discontinued for any of the reasons provided in section 13.03.002. This restoration fee will be set from time to time by the city council and maintained on file in the office of the city secretary.
(Ordinance 1137 adopted 6/20/13)
A fee shall be charged for processing each check or bank draft given in payment for utility services which is dishonored by the customer’s bank for any reason in an amount as established by ordinance or resolution of the city council. On or after the disconnection date shown on the customer’s invoice, utility service is subject to immediate disconnection when the city’s bank notifies the city that the customer’s check or bank draft has been dishonored. The city will not accept payments made by check or bank draft for charges owed on any utility accounts of a customer who has had three (3) or more checks dishonored within a period of two (2) years. Payments must be made by cash, cashier’s check or money order until the customer has maintained service in the name (including transfers, new meters and address changes) for at least twelve (12) consecutive months, without having service disconnected for nonpayment or two or more penalties assessed for late payment.
(Ordinance 1137 adopted 6/20/13)