The following words, terms and phrases, when used in this article, shall have the meanings ascribed to them in this section, except where the context clearly indicates or requires a different meaning:
Act of God
means an extraordinary interruption by natural causes (such as a flood or an earthquake) of the usual course of events that experience, foresight, or care cannot reasonably foresee or prevent.
Alarm administrator
means the chief of police or his designated representative who shall administer, control and review false alarm reduction efforts and administer the provisions of this article.
Alarm installation company
means a person in the business of selling, providing, maintaining, servicing, repairing, altering, replacing, moving or installing an alarm system in an alarm site. This definition shall also include persons that install and service the alarm systems that will be used in their private or proprietary facilities. This does not include persons doing installation or repair work where such work is performed without compensation of any kind (i.e., "do-it-yourselfers").
Alarm notification
means a notification to the police department that an alarm, either manual or automatic, has been activated at a particular alarm site.
Alarm permit
means the authorization granted by the alarm administrator to an alarm user to operate an alarm system. Alarm permit means the same as "permit" as defined in V.T.C.A., Local Government Code § 214.191(2).
Alarm site
means a single fixed premises or location (one street or apartment address) served by an alarm system or systems that are under the control of one owner or tenant. Each unit, if served by a separate alarm system in a multi-unit office building or apartment complex, shall be considered a separate alarm site and is further defined by the following categories:
(a) 
Residential site -
means a single-family residence and each residential unit of multi-unit building or complex which is served by an alarm system.
(b) 
Commercial site -
means every premises or location where any business activity is regularly conducted and which is served by an alarm system. Each unit of a business premises or business location, if served by a separate alarm system in a multi-unit building or complex, shall be considered a separate commercial alarm system site.
(c) 
Educational site -
means every premises or location of a public or private school or school administrative office.
(d) 
Government site -
means every premises or location of any federal, state, county or municipal government office.
Alarm system
means a device or series of devices, including, but not limited to, a control panel, all types of sensors, and arming station(s), which emit or transmit a remote or local audible, visual or electronic signal indicating an alarm condition and intended to summon law enforcement response, including unmonitored alarm systems. An alarm system may include, but is not limited to, hardwired systems and systems interconnected with a radio frequency method (such as cellular or private radio signals). Alarm system does not include:
(a) 
An alarm installed in a vehicle or on someone's person unless the vehicle or the personal alarm is permanently located at a site; or
(b) 
An alarm designed to alert only the inhabitants of a premises.
Alarm user
means any person, who (which) has contracted for monitoring, repair, installation or maintenance service from an alarm installation company or monitoring company for an alarm system, or who (which) owns or operates an unmonitored alarm system.
Arming station
means a device that allows control of an alarm system.
Automatic voice dialer or direct dial system
means any electrical, electronic, mechanical, or other device capable of being programmed to send a pre-recorded voice message, when activated, over a telephone line, radio or other communication system, to the police department requesting dispatch.
Cancellation
means the process where a response is terminated when a monitoring company (designated by the alarm user) for the alarm system notifies the responding law enforcement agency that there is not an existing situation at the alarm site requiring law enforcement agency response after an alarm notification.
City
means the City of Richland Hills, Texas.
Conversion
means the transaction or process by which one alarm installation company or monitoring company begins the servicing and/or monitoring of a previously unmonitored alarm system or an alarm system previously serviced and/or monitored by another alarm installation company or monitoring company.
Director
means the city manager or the city manager's authorized representative.
Duress alarm
means a silent alarm system signal generated by the entry of a designated code into an arming station in order to signal that the alarm user is being forced to turn off the system and requires police department response.
False alarm
means an alarm notification to the police department, when the responding personnel find no evidence of unauthorized intrusion, attempted unauthorized intrusion, robbery, attempted robbery or an attempt to take a person hostage and the responding personnel arrived within 30 minutes of the notification.
Hold-up alarm
means a silent alarm system signal generated by the manual activation of a device intended to signal a robbery in progress or immediately after it has occurred.
License
means a license issued by the Texas Department of Public Safety Private Security Bureau to an alarm installation company or monitoring company to sell, install, monitor, repair, or replace alarm systems.
Monitoring
means the process by which a third-party, including but not limited to a monitoring company, receives signals from an alarm system and relays an alarm notification to the police department for the purpose of summoning police department personnel to the alarm site.
Monitoring company
means a person in the business of providing monitoring services.
One Plus duress alarm
means the manual activation of a silent alarm system signal by entering at an arming station a code that adds one to the last digit of the normal arm/disarm code (e.g., normal code = 1234, One Plus duress code = 1235).
Panic alarm
means an audible alarm system signal generated by the manual activation of a device intended to signal a life threatening or emergency situation requiring police department response.
Person
means an individual, corporation, partnership, association, organization or similar entity.
Responder
means an individual capable of reaching the alarm site within 45 minutes and having access to the alarm site, the code to the alarm system and the authority to approve repairs to the alarm system.
SIA Control Panel Standard CP-01
means the ANSI - American National Standard Institute approved Security Industry Association - SIA CP-01 Control Panel Standard, as may be updated from time to time, that details recommended design features for security system control panels and their associated arming and disarming devices to reduce the incidence of false alarms. Control panels built and tested to this standard by Underwriters Laboratory (UL), or other nationally recognized testing organizations, will be marked to state: "Design evaluated in accordance with SIA CP-01 Control Panel Standard Features for False Alarm Reduction."
Special trunkline
means a telephone line leading into the communications center of the police department which is used by monitoring companies for alarm notifications.
Takeover
means the transaction or process by which an alarm user takes over control of an existing alarm system, which was previously controlled by another alarm user.
Unmonitored alarm system
means an alarm system that is not monitored, maintained, or repaired under contract with a third-party that is capable of emitting a signal at an alarm site that is audible or visible from the exterior of the premises.
Verify
means an attempt by the monitoring company to determine the validity of an alarm system signal prior to requesting police department personnel to respond. The verification process to be utilized is described in appendix A, Alarm Verification and Notification Procedures with Annex A thereto, which are attached to Ordinance No. 1278-14 and are made a part hereof by reference. A copy of the procedures is available from the Richland Hills Police Department Communications Section.
Zones
means division of devices into which an alarm system is divided to indicate the general location from which an alarm system signal is transmitted.
[Ord. No. 1278-14, § 2, 7-1-2014]