(a)
Responsibility.
(1)
It
is the city's responsibility to clean, repair or replace all portions
of city-owned main lines laid within the limits of a dedicated street
right-of-way or utility easement.
(2)
It
is the customer's responsibility to maintain all portions of their
service line up to the main line including the tap at the city's main.
The service line may be located on private property as well as on
dedicated streets or easements. In the event that the customer's service
line located under the paved portion of a dedicated street needs repair/replacement,
that portion of the defective service line shall be replaced at the
expense of the city. The city shall assume service line responsibility
for the necessary repair/replacement of only that portion of service
line that lies beneath the limits of a paved street.
(3)
If
the customer's service line does not pass under a paved dedicated
street, the city is responsible for the city main only. The city main
is the city-owned sewer line laid within the limits of a dedicated
street right-of-way or dedicated utility easement. The service line
is the sewer line that connects the customer's establishment to the
city main including the tap.
(b)
Procedure
for sewer complaints.
(1)
When
a sewer complaint is received, a water utilities division maintenance
crew will be dispatched as soon as possible to the scene. The customer
involved will be advised not to introduce additional sewage into the
service line, if possible. The customer may call a plumber if they
so desire.
(2)
The
city's main will be inspected and cleaned, if necessary. After cleaning
the city main, the customer will be advised that the city main is
flowing free. If city crews determine that the city's line is free
and blockage exists in the customer's service line, the customer shall
be advised to obtain the service of a plumber to clear, repair or
replace his service line.
(3)
If
the customer's plumber is unable to clear the service line under a
paved street, the following procedure will be followed:
a.
The
customer and/or his plumber will locate and expose the service line
behind the curb on the customer's side of the street, except when
a four-inch or larger cleanout exists.
b.
Upon
notification that the service line is exposed or accessible by camera,
water utilities division maintenance crews will evaluate that portion
of the service line under the paved street. The owner and/or plumber
must be present while the maintenance crew works on their service
line.
c.
Upon
investigation, if the water utilities division maintenance crew finds
the service line under the paved street to be in good working condition,
the property owner will be billed for services rendered by the water
utilities division.
d.
The
water utilities division will televise the service line in order to
justify service line repair or replacement at the expense of the city.
(Applies only to that portion beneath city street.)
[Ord. No. 1225-12, § 1(exh.
A), 12-13-2011]
