A. 
Whereas cable communications services have traditionally been limited to television programming primarily for the purposes of entertainment, advancing technology permits the delivery of a new generation of interactive services which invade nonentertainment commercial fields and may extend from the provision of burglar alarm services to services which permit the subscriber to shop or bank from his or her home and receive a vast array of professional, technical, educational and other information, to medical, fire protection and other emergency services, and to types of services which are yet unidentified.
B. 
Such services promise significant benefit to the city. They also potentially generate regulatory needs, the exact nature and scope of which are impossible to predict, and the enforceability of which could be time consuming and expensive should a grantee refuse to comply. The need to regulate could extend to:
1. 
Potentially unfair and unlawful competitive practices by a grantee in operating and utilizing the cable communications system to provide services;
2. 
Inadequate maintenance or repair by the grantee of the cable communications system;
3. 
Invasion of the privacy of subscribers;
4. 
Unethical or unfair business practices in relation to subscribers or others; and
5. 
A variety of other regulatory measures which are necessary to protect the health, safety or welfare of inhabitants of the city.
C. 
The provisions of this chapter address such issues by, with few exceptions, placing no limit upon the services which a grantee may provide, mandating few services, prescribing general duties and responsibilities in relation to future public interest issues, and making no attempt, with few exceptions, to limit the services which a grantee may provide to those which may be listed in the grantee's proposal, and reserving broad authority to amend the provisions of Section 4.08.100.
D. 
The purposes of this chapter and this article are to:
1. 
Reserve and vest broad regulatory authority in the city in order to enable it to enact future regulations which are tailored to address the problems requiring regulation and to avoid sensitive constitutional issues which may arise in attempts to regulate the operation of a cable communications system; and
2. 
Establish general regulatory guidelines defining the rights, duties and responsibilities of a grantee and the city which may be made more specific, expanded or otherwise modified to meet future regulatory needs by regulations enacted by the city or the amendment of this chapter.
(County code § 11-1.1301)
Legal and equitable title to the cable communications system, including any and all studio facilities and production equipment provided for community use, the institutional network, and all channels of whatever kind or nature, shall be vested in the grantee.
(County code § 11-1.1302)
A. 
Within a service area, the services provided by the grantee through its cable communications system upon both the subscriber and institutional networks shall be offered uniformly upon nondiscriminatory terms to subscribers and users and shall not differ based upon geographical location.
B. 
Each application and renewal application for a franchise shall contain schedules of all home educational and entertainment programming proposed to be shown on either the subscriber network or institutional network. The applications shall show for each service area:
1. 
All tiers of service;
2. 
The number of activated and the number of programmed channels within each tier of service offered at the subscription rate applicable to the tier, together with an identification of the tier placement of any channels allocated pursuant to Sections 4.20.310, 4.20.320, 4.20.340 and 4.20.350;
3. 
A description of all programming from satellite and other sources to be offered on each such channel within each tier of service (including program descriptions) within the times prescribed by Section 4.12.020;
4. 
A statement of the minimum number of hours per day and week programs or types of programming described in subparagraph 3 of this subsection will be shown within the times prescribed by Section 4.12.020;
5. 
A statement of the minimum number of hours per day and week each channel within each tier of service will contain home educational and entertainment programming which has not previously been broadcast within the city; and
6. 
A statement of all premium services to be offered within each tier of service, together with program descriptions of each such service, and the minimum number of hours per day and week each such service will be available within each tier of service within the times prescribed by Section 4.12.020.
C. 
The provisions of subparagraphs 3, 4, 5 and 6 of this subsection shall not be applicable to channels described by Section 4.04.035.
D. 
Each application for a franchise shall also contain a description of such nonentertainment services (whether or not of an interactive nature) as the applicant offers to provide on either the subscriber network or institutional network throughout the term of the franchise. For each such service, applications shall show:
1. 
The nature, scope and extent of each service;
2. 
For each service, any restrictions relating to the geographical location of delivery and the class of customer or recipient of service;
3. 
Schedules of all rates and charges under which each service will be offered to customers or recipients;
4. 
The names and addresses for each service of the proposed provider of the service. If the city expressly requests, either in the request for proposals or during the review period, the applicant shall provide the city with a copy of the contract or other legal instrument between the grantee and the provider; and
5. 
Such other information by amendment to the application as may be required during the public hearing referred to in subsection E of this section.
E. 
During the public hearings prior to the tentative selection of a grantee conducted pursuant to Section 4.08.150 the city council, in its sole discretion, may determine which, if any, such nonentertainment services shown in the application of the applicant, if selected as the grantee, would be vested with a contractual right and duty to perform throughout the term of the franchise. Any such identification may be accompanied by such conditions as are determined to be appropriate, including, but not limited to, conditions relating to the nature and extent of the service provided, the terms and conditions of the provision, and opportunities for the use of the cable communications system by others, including the circumstances under which leased access for such purposes will be provided. Any services so identified, together with the conditions thereof, shall be prescribed in the ordinance offering the franchise to the extent they appear in the application filed by the grantee.
(County code § 11-1.1303)
A. 
A grantee's rights and duties respecting the provision of nonentertainment services (whether or not of an interactive nature) on either the subscriber or institutional networks during the term of the franchise shall be as follows:
1. 
A grantee shall be authorized, but not vested with a contractual right or duty, to provide services which either:
a. 
Have been identified in its application but have not been prescribed by the ordinance offering the franchise; or
b. 
Have not been described, specified or identified either in the application or ordinance offering the franchise. The authorization shall be subject to modification through regulation or revocation (by prohibiting the service) pursuant to Section 4.20.050.
2. 
A grantee shall be vested with a contractual right and duty to provide the services prescribed by the ordinance offering the franchise during the entire term of the franchise. Such services shall be provided in compliance with all conditions prescribed by the ordinance. Pursuant to Section 4.20.050, such services may be regulated, and the conditions applicable thereto set forth in the resolution may be modified or expanded; provided, however, no such service shall be prohibited.
B. 
A grantee providing a nonentertainment service or desiring to offer or provide such a nonentertainment service which has not been identified in the ordinance offering the franchise (whether or not the service has been described in the grantees application), at any time during the term of the franchise, may file with the city clerk a written request for the approval of the vesting thereof. The written request shall contain such information as is required by the city council. Not later than thirty calendar days following the date of the filing of the request for approval, the city council shall commence a public hearing thereon, notice of which shall be given in the manner prescribed by Section 4.08.060. At the conclusion of the public hearing, the city council, in its sole discretion, may either approve or disapprove the proposed service. If the service is approved, the approval may be granted upon such conditions as are described by Section 4.20.030(E). A grantee, from and after the date of such approval shall be vested with a contractual right and duty to provide such a service subject to the following limitations. The service shall be provided in compliance with all conditions prescribed by the approval. Pursuant to Section 4.20.050, such service may be regulated and the conditions set forth in the approval may be modified or expanded, but no such service may be prohibited.
(County code § 11-1.1304)
A. 
No nonentertainment service (whether or not of an interactive nature) provided through the cable communications system shall be provided or operated in a manner which is detrimental to the public peace, health, safety or welfare.
B. 
The city council, from time to time during the term of a franchise, after public hearings, notice of which is given in the manner prescribed by Section 4.08.060, and subject to the Act, may exercise the following powers:
1. 
Prohibit or adopt rules or regulations governing the provision of the manner of operation or the provision of a nonentertainment service which either has been described by the application for the franchise but not identified in the ordinance offering the franchise or which has not been described, identified or specified either in the application or ordinance offering the franchise, and which has not been approved pursuant to Section 4.20.040 (B); or
2. 
Adopt rules or regulations governing or modifying or adding conditions relating to the provision or manner of operation or provision of a nonentertainment service which has either been identified by the franchise agreement or approved pursuant to Section 4.20.040(B).
C. 
A grantee shall comply with any such conditions, rules or regulations; provided, however, with respect to any service identified by the ordinance offering the franchise or approved pursuant to Section 4.20.040(B), a grantee shall be authorized to terminate the service in lieu of complying with the conditions, rules or regulations applicable thereto adopted pursuant to this section.
D. 
The powers of the city council under this section are coextensive with those which are authorized by laws of the state or United States and with those defined by the police power expressed by Section 7 of Article XI of the Constitution of the state. A grantee shall not, in relation to this section, have contractually or otherwise waived any constitutional right which would otherwise be applicable to a franchised cable communications operator.
(County code § 11-1.1305)
A. 
Subject to the provisions of this section and the authority reserved by Section 4.20.070, a grantee shall be vested with a contractual right and duty to provide those home educational and entertainment services identified in its application.
B. 
It is understood that with respect to home educational and entertainment programming on either the subscriber or institutional networks, the broad categories of video programming which a grantee has elected to propose in its application are among the material factors which are considered in selecting the grantee.
C. 
It is also understood that changing circumstances, including marketing strategy, program availability and other factors may require that particular cable services identified in the grantee's application pursuant to Section 4.20.030 will be rearranged, replaced or removed from time to time during the term of the franchise.
D. 
Therefore, a grantee shall be authorized to alter the particular cable services from time to time during the term of a franchise but may not, in so doing, materially reduce or eliminate the broad categories of video programming which have been identified in the grantee's application and the franchise ordinance without the prior consent of the city council obtained in accordance with subsection (a) of Section 625 of the Act.
(County code § 11-1.1306)
A. 
No home educational or entertainment service provided through a cable communications system shall be provided or operated in a manner which is detrimental to the public peace, health, safety or welfare. The provisions of this section shall not be self-executing, shall not authorize the city or any other public authority to establish bans upon services in advance of the offering thereof, and may be invoked solely pursuant to the procedure set forth in this section.
B. 
If the city council determines that there is reason to believe that a particular service provided through a cable communications system is of a type or is otherwise provided in a manner which is detrimental to the public peace, health, safety or welfare, the city council shall schedule a public hearing. Written notice identifying the service or services or method or provision subject to the determination shall be mailed to the grantee not later than thirty days in advance of the hearing. Notice of the hearing shall be given in the manner prescribed by Section 4.08.060. If, at the conclusion of the public hearing, the city council determines that a service is being provided of a type or in a manner which is detrimental to the public peace, health, safety or welfare, the city council may enact regulations which prohibit the services or otherwise regulate the manner of the provision thereof, as the case may be, and may enforce the regulation by appropriate action in the courts of the state.
C. 
The powers of the city council under this section shall be coextensive with those which are authorized by laws of the state or United States and with those defined by the police power expressed by Section 7 of Article XI of the Constitution of the state. A grantee shall not, in relation to this section, have contractually or otherwise waived any constitutional right or right provided by the Act which would otherwise be applicable to a franchised cable communications operator.
(County code § 11-1.1307)
A. 
No grantee shall remove or offer to remove any potential or existing subscriber antenna or provide any inducement for removal as a condition respecting the provision of service.
B. 
It is not necessarily the city's intention to prohibit the erection or controlled use of individual television antennas, and no one is or will be required to receive cable communications service or connect with a cable communications system.
C. 
Nothing in this chapter shall be construed to prohibit any person from constructing or operating any private noncommercial satellite receiving station to the extent permitted by city, state and federal laws.
(County code § 11-1.1308)
A. 
No franchise issued pursuant to the provisions of this title shall expressly or impliedly authorize the grantee to utilize its cable communications system to provide any service in such a manner as to unlawfully damage any business competitor or other third party or violate any statutes or regulations of the United States or the state; nor shall any grantee, by act or omission, engage in any anticompetitive practice in violation of any statutes or regulations of the United States or the state. The provisions of this section shall be enforceable in courts of competent jurisdiction against a grantee by any party who alleges injury as a result of an alleged violation thereof.
B. 
Each grantee shall hold harmless, indemnify and defend the city and its officers, agents and employees, from and against any and all suits, claims and liability for damages, penalties, fines or other relief arising out of, resulting from or in any manner relating to any act or omission by the grantee, the allegation of which could constitute a violation of the provisions of this section.
(County code § 11-1.1309)
A. 
In the event the city fails to renew a franchise, a franchise is canceled in advance of the expiration of its terms or a new operator succeeds to the grantee by assignment or otherwise, the preceding grantee, without compensation, shall cooperate with the city, new operator or new grantee in maintaining continuity of service to all subscribers and users. Such cooperation shall include, but not be limited to, making records available for inspection and review, the provision of advice, and other assistance as requested.
B. 
Upon written notice mailed by the city to the grantee for the purpose of ensuring the continuity of service to subscribers and users, a grantee, without compensation or other special consideration, shall operate the cable communications system during the period subsequent to the termination of the franchise and shall repair and maintain the system, conduct the business associated with the operation of the system, and provide uninterrupted services during the post-franchise period during such time as is requested by the city pursuant to the terms and conditions of the franchise documents for the franchise which has expired or terminated. During such period, the grantee shall be entitled to revenues and profits and shall be solely responsible for any operating losses; provided, however, the franchise fees prescribed pursuant to Chapter 4.28 shall be payable during such period.
(County code § 11-1.1310)
Each grantee shall continue throughout the term of the franchise to maintain the technical standards and quality of service set forth in the franchise documents for such franchise.
(County code § 11-1.1311)
During the term of each franchise, the grantee shall maintain its cable communications system in good condition and repair, render efficient service, make repairs promptly and interrupt service only for good cause and for the shortest time possible.
(County code § 11-1.1312)
It shall be the right of all subscribers to receive all available services insofar as their financial and other obligations to the grantee are honored. Neither the city nor the grantee, as to rates, charges, service, service facilities, rules, regulations or in any other respect, shall make or grant any preference or advantage to any person nor subject any person to prejudice or disadvantage. Subject to such regulations as may be adopted by the city council pursuant to this title, the grantee shall:
A. 
Maintain a high standard of courtesy in customer relations at all times;
B. 
Maintain a log showing the date, approximate time and duration, type and probable cause of all headend, trunk or distribution line service interruptions and/or failures due to causes other than routine testing or maintenance; such log shall be subject to review by the city council;
C. 
Maintain a conveniently located business office and service center within the service area with toll free telephone numbers so that subscribers may report service outages or deficiencies at any time. The office shall maintain an adequate staff such that subscribers may transact all necessary business, including the payment of bills, during regular business hours;
D. 
Keep a written record of all complaints showing at a minimum the date, subscriber's name and address, nature of the complaint and the action taken by the grantee;
E. 
Restore any interruption in service as expeditiously as possible and in accordance with the franchise agreement. Corrective maintenance for institutional services shall be in accord with the contract terms between the grantee and the subscriber;
F. 
Before providing cable communications service to any subscriber, the grantee shall provide a written notice to the subscriber substantially as follows:
Subscriber is hereby notified that in providing cable television/communications service the grantee is making use of public rights-of-way within the city and that the continued use of such rights-of-way is in no way guaranteed. In the event the continued use of such rights-of-way is denied to the grantee for any reason, the grantee will make every reasonable effort to provide service over alternate routes. By accepting cable television/communications service, subscriber agrees he or she will make no claim nor undertake any action against the city or its officers or its employees, if the service to be provided hereunder is interrupted or discontinued.
G. 
There shall be no charge for service calls to subscribers' homes, except as provided by agreement;
H. 
In the event the grantee elects to rebuild, modify or sell the system or the city revokes or fails to renew the franchise, the grantee shall do everything in its power to ensure that all subscribers receive continuous, uninterrupted service, regardless of the circumstances, during the lifetime of the franchise. In the event of a system purchase by the city or change of grantee, the current grantee shall cooperate with the city to operate the system for a temporary period in maintaining continuity of service to all subscribers; and
I. 
Upon the termination of service to any subscriber, a grantee shall promptly remove all its facilities and equipment from the premises of such subscriber upon his or her request.
(County code § 11-1.1313)
Each grantee and its officers, agents, employees, contractors and subcontractors shall respect, refrain from invading and take affirmative action to prevent the violation of the privacy of subscribers served by the cable communications system and others.
A. 
Neither the grantee nor any other person, agency or entity shall tap or arrange for the tapping or monitoring of any cable, line, signal input device or subscriber outlet or receiver for any purpose whatsoever, except that the grantee may conduct tests of the functioning of the system where necessary in order to ensure proper maintenance of the system and to collect performance data for agencies regulating the quality of signals, and the grantee may conduct system-wide or individually addressed "sweeps" for the sole purpose of verifying system integrity (including individual security system integrity), controlling return path transmissions, billing for pay services or collecting aggregate data on viewing patterns by channel. "Tapping" shall mean observing a communications signal exchange where the observer is neither of the communicating parties, whether the exchange is observed by visual, aural or electronic means, for any purpose whatsoever. The provision of interactive services shall not be construed to be "tapping" or "monitoring" under this subsection.
B. 
The grantee shall not place in any private residence or in any institution any equipment capable of two-way communications without the written consent of the subscriber and shall not utilize the two-way communications capability of the system for subscriber surveillance of any kind without the written consent of the subscriber specifying how the data collected will be used and by whom. Tenants who occupy premises connected by the system shall be subscribers within the meaning of this subsection, regardless of who actually pays for the service. The written consents shall be, and shall show on their face, that they are revocable by the subscriber at any time by written communication mailed by the subscriber to the grantee. No penalty shall be invoked for a subscriber's failure to provide a written consent or for his or her revocation thereof, and all written consents shall so state on their face. The grantee shall not make such written consent a condition precedent to receipt by a subscriber of noninteractive service. The provisions of this subsection shall not require consent as a condition precedent to system-wide or individually addressed "sweeps" for the sole purpose of verifying system integrity, controlling return-path transmissions, billing for pay services or collecting aggregate data on viewing patterns by channel.
C. 
No cable, line, wire, amplifier, converter or other piece of equipment associated with cable communications system services shall be attached to any residence or other property of a citizen (except within streets) without first securing the written permission of the owner or tenant of the property. If such permission is later revoked, whether by the original or a subsequent owner or tenant, the grantee shall remove forthwith all of the equipment and promptly restore the property to its original condition. The grantee shall perform all installations in a workmanlike manner and shall be responsible for any damage to residences or other property caused by the installation.
D. 
No grantee or officer, agent or employee thereof shall sell or otherwise make available lists of the names and addresses of its subscribers or any list which identifies by name and otherwise individual subscriber viewing habits, to any person, agency or entity for any purpose whatsoever; except that the grantee, upon a request, shall provide lists of the names and addresses of its subscribers to authorized representatives of the city when the city council deems such information necessary for the performance of the regulatory functions of the city. Names and addresses of subscribers within the possession of the city shall not be subject to public inspection or review.
E. 
A grantee may release the number of subscribers but only as a total number and as a percentage of the potential subscribers within the franchise area. When indicating the number of subscribers viewing a particular channel, a grantee shall indicate only the total number of subscribers viewing during the relevant time and the percentage of all subscribers which they represent, but not the identity of any subscriber.
F. 
No poll or other two-way response of subscribers shall be conducted, whether for commercial purposes, in connection with community use or otherwise, unless the program of which the poll is a part contains an explicit disclosure of the nature, purpose and prospective use of the results of the poll. The grantee shall supervise and monitor all polls in which responses are received through the cable communications system and shall adopt and enforce measures which ensure that personally identifiable information concerning a subscriber, including his or her viewing habits and response or responses to the inquiry or inquiries, is not received by any third party, including the party sponsoring the poll.
G. 
A grantee shall not tabulate any test results, nor permit the use of the system for such tabulation, which would reveal the commercial product preference or opinions of individual subscribers or members of their families or their invitees, licensees or employees, without advance written authorization by the subscriber.
(County code § 11-1.1314)
Each grantee shall maintain for a period of five years and make available for inspection and copying by authorized representatives of the city the following:
A. 
A permanent service log which shows the name and address of each person requesting maintenance or repair service, the nature of the service requested, the date and time the request was received, and the disposition (including the date on which the repair was made or the request otherwise resolved and the method of resolution);
B. 
A permanent record of each request for a subscription to basic service, including the name and address of the person making the request, and the date of the request; and
C. 
A permanent record of each written complaint received by the grantee pursuant to the provisions of Section 4.20.190 together with the name and address of the complainant, the nature of the complaint, and the dates and descriptions of any and all investigatory, corrective or other actions taken as a result thereof.
(County code § 11-1.1315)
A. 
During the term of any franchise issued pursuant to the provisions of this title, each grantee, not less frequently than annually, shall file a written report with the city clerk. The report shall be filed not later than forty-five calendar days after the end of the grantee's fiscal year. The report shall include the following:
1. 
A summary of the activities of the grantee during its previous fiscal year in the development and operation of the cable communications system, including, but not limited to: a description of all services provided through the cable communications system as of the conclusion of the fiscal year; a statement of the number of subscribers by category of services rendered as of the end of the fiscal year; and a summary of the facilities, channels and resources made available during the fiscal year for community use, including a list of the persons and organizations which have produced, sponsored and broadcast programming upon community use channels, a description of the types of programming provided through such channels, and any recommendations by the grantee for improvements in community use;
2. 
A specific detailed description of all components, elements and extensions of the cable communications system which have been installed during the grantee's previous fiscal year, showing the locations of all such installations and including copies of the plans, specifications and drawings showing the components, elements and extensions as installed;
3. 
A statement showing the grantee's investments in property within the city during the grantee's previous fiscal year, including an identification of all real property or interests therein within the city acquired or transferred by the grantee and the amounts which the grantee paid for the acquisition of such property or interests, a description of all buildings or other improvements which the grantee constructed upon or added to real property within the city, together with the cost of such construction or additions, and an itemization by component category of all costs of components, elements, and extensions of the cable communications system;
4. 
An audited statement signed by a public or certified public accountant of all income received by the grantee during its previous fiscal year, including an itemization of all services provided through the cable communications system, the unit or regular rates or charges for such services, and the amount of income received attributable to each service, and all other income from whatever sources, including an identification of each source and the amount of income attributable thereto; and
5. 
Audited financial statements for the grantee's previous fiscal year signed by a public or certified public accountant, including a balance sheet and profit and loss statement.
B. 
A grantee shall prepare and furnish to the city council, at the time and in the form prescribed by the city council, such other reports with respect to its operations, affairs, transactions or property as the city council may deem necessary or appropriate to the performance of its functions.
(County code § 11-1.1316)
A. 
No grantee shall deny service, deny access or otherwise discriminate against subscribers, channel users or general citizens on the basis of race, color, religion, national origin or sex.
B. 
It shall be the right of all subscribers, subject only to the payment of the lawful rates and reasonable terms and conditions established by a grantee or the city council, to receive and continue to receive services. Initial subscriptions to services shall not be denied to any person on the basis of the person's credit rating or for other reasons relating to economic conditions.
(County code § 11-1.1317)
A. 
Each grantee shall have the authority to promulgate rules and conditions governing the conduct of its business. No such rules or conditions shall conflict with the franchise documents applicable to the franchise, the provisions of federal or state statutes or regulations or city laws.
B. 
Such rules or conditions shall be reasonable and subject to approval as to reasonableness by the city council after public hearings, notice of which has been given in the manner prescribed by Section 4.08.060, and shall not conflict with rules and regulations enacted by the city council.
(County code § 11-1.1318)
A. 
The city and each grantee shall separately designate representatives whose responsibility it is to receive and investigate complaints relating to violations of the franchise documents.
B. 
As subscribers are connected or reconnected to a cable communications system, and at least annually as respects continuing subscriptions, each grantee, by appropriate means, such as cards or brochures, shall furnish information concerning the opportunity to make complaints, including the names, addresses and telephone numbers of the representatives designated by the grantee and the city.
C. 
Each grantee shall make available for inspection and copying all records relating to complaints and make such other information available to the city's representatives as necessary to permit a complete investigation of the complaints by the representatives.
(County code § 11-1.1319)
To provide for technological, economic and regulatory changes in the state of the art of cable communications, to facilitate renewal procedures, to promote the maximum degree of flexibility in the cable system and to provide on a continuing basis an advanced, modern system, the grantor and the grantee shall comply with the following system and services review provisions:
A. 
At the grantor's sole option, the grantor and grantee shall hold a system and services review session on or about the third anniversary date of the franchise agreement. Subsequent system review sessions shall be scheduled by the grantor each three years thereafter.
B. 
Sixty days prior to the scheduled system and services review session, the grantee shall submit a report to the grantor indicating the following:
1. 
A survey of cable system services which are being provided on an operational basis, excluding tests and demonstrations, to cities in the United States of similar size and complexity; and
2. 
A plan for the provision of such services not provided by the grantee or an explanation indicating why such services are not feasible for the franchise area.
C. 
Topics for discussion and review at the system and services review sessions shall include, but shall not be limited to, services provided, the rate structure, the application of new technologies, system performance, programming (including access opportunities), subscriber complaints, user complaints, rights of privacy, amendments to the franchise, undergrounding processes and developments in the law.
D. 
Either the grantor or the grantee may select additional topics for discussion at any review session.
E. 
Not later than sixty days after the conclusion of each system and services review session, the grantor shall issue findings, including specifically a listing of any cable services not then being provided to the grantor, which are considered technically and economically feasible. The grantor may request the grantee to provide such services within a reasonable time, under reasonable rates and conditions. Failure to provide such requested services may be considered a breach of the franchise, subject to remedies as provided in this title.
(County code § 11-1.1320)
At any time the city council may adopt reasonable rules, regulations and standards governing the operation of cable communications systems in the city, consistent with the provisions of this title and the franchise ordinance. Such rules, regulations and standards shall apply to and shall govern the operations of the grantee of any cable communications franchise and are expressly declared to be a part of any such franchise.
(County code § 11-1.1321)
Prior to adopting any such rule, regulation or standard, the city council shall conduct a duly noticed hearing thereon. At the time set for such hearing or at any adjournment thereof, the city council shall proceed to hear any relevant evidence relating to the matter. Thereafter, the city council, by resolution, may adopt, amend or modify such rules and regulations.
(County code § 11-1.1322)
To the extent not prompted by federal or state laws or regulations, the standards adopted by the city council may govern the engineering, construction, installation, service and maintenance of all cable communications systems in the city, including, but not limited to, standards governing carrier levels, signal-to-noise ratios, hum modulation, distortion levels, channel interactions and interreactions, and composite beat levels.
(County code § 11-1.1323)
In the carrying out of the construction, maintenance and operation of the cable communications system, the grantee shall not discriminate against any employee or applicant for employment because of race, creed, color, sex or national origin.
(County code § 11-1.1324)
The grantee shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, creed, color, sex or national origin. Such action shall include, but not be limited to, the following: employment upgrading, recruitment or recruitment advertising, rates of pay or other forms of compensation, and selection for training, including apprenticeship.
(County code § 11-1.1325)
The grantee shall post in conspicuous places available to employees and applicants for employment notices setting forth the provisions of the nondiscrimination clause.
(County code § 11-1.1326)
The grantee, in all solicitations or advertisements for employees placed by or on behalf of the grantee, shall state that all qualified applicants will receive compensation for employment without regard to race, creed, color, sex or national origin.
(County code § 11-1.1327)
The grantee shall incorporate the requirements of this article relating to nondiscrimination in all of its contracts for work relative to the construction, maintenance and operation of the cable communications system, other than contracts for standard commercial supplies or raw materials, and shall require all of its contractors for such work to incorporate such requirements in all subcontracts for such work.
(County code § 11-1.1328)
A. 
The purpose of this section and Sections 4.20.300 through 4.20.330 is to permit applicants for each cable communications franchise to propose plans and resources for community use programming in order to permit the community to design, produce and present programming of local interest and to promote the educational, recreational and character-building opportunities of the viewing public.
B. 
An applicant who chooses not to make such a proposal shall not be disqualified from applying for consideration in the selection of the grantee. It is expressly declared that the factors upon which selection will be based are so numerous and subjective as to make it impossible to know in advance the relative importance of a determination by an applicant to either make or not to make such a proposal in relation to other factors upon which an award of the cable communications franchise will be based.
(County code § 11-1.901)
A. 
Applicants for each franchise shall be authorized, alternatively, to propose in their applications:
1. 
No community use programming, by making no reference to community use programming therein; or
2. 
To propose community use programming in the form of and in accordance with that as described by Section 4.20.310.
B. 
An applicant who proposes community use programming in its application shall include in the application the following:
1. 
Any standard of criteria which will be utilized in connection with the following matters:
a. 
The time made available for and community use programming covering candidates for public elective offices during election campaigns;
b. 
Program quality control;
c. 
The legality of program content and the violation of the legal rights of others; and
d. 
Any and all preconditions of whatever kind or nature relating to use by third parties of studio facilities or production equipment and the broadcast of programming presented thereby; and
2. 
The establishment of an independent body proposed by the applicant to administer PEG programming and community use programming other than PEG programming produced by a public agency. Such a body shall not include any officer or employee of the city or a cable communications area advisory committee; nor shall such body include the appointment of officers, employees, governing bodies or city councils or committees of the city. Once formed or created, the body also shall not include any grantee nor any appointee by a grantee or representative of a grantee. Any such proposal shall specifically identify the following representing such a body:
a. 
The legal form of existence;
b. 
How the body will be established and who will be responsible for the establishment;
c. 
The size, composition and method of selection and appointment of the members;
d. 
The terms of the members and the grounds and procedures for the removal of members, if any;
e. 
The specific powers of the body in relation to the administration of community use programming and the means by which such will be exercised and enforced; and
f. 
The sources and amounts of funding for the support and operation of the body.
(County code § 11-1.902)
A. 
Community use programming constitutes a form of access opportunity to members of the general public to produce programming in separate studio facilities with minimal instructional assistance, direction and control by a grantee.
B. 
Applicants desiring to propose community use programming shall include the following within their applications:
1. 
The number of hours per week that one or more (specifying the number) channels on the subscriber network will be made available exclusively for the type of access use programming prescribed by this section;
2. 
If two or more channels are to be made available for such use, a specification of the tier or tiers of service in which all channels, except the one included in the basic services, will be placed;
3. 
A description of the location, nature and extent of the separate and independent studio facilities, production equipment, personnel resources and other resources to be provided in connection with such access use and community use programming, designed in such a manner as to permit operation by members of the public with minimal training and supervision;
4. 
A commitment to make the studio facilities, production equipment, personnel resources, other resources and channels available for use, program production and broadcasts a specified number of hours per day during the term of the franchise; the actual number of days per week and hours per day such resources will be available for use, program production and broadcasts being subject to regulation from time to time by the independent authority created pursuant to Section 4.20.300 (B)(2);
5. 
A commitment to operate and provide the studio facilities, production equipment, personnel resources, other resources, channel broadcast time and programming opportunity at the sole cost of the applicant without any charge whatsoever;
6. 
A statement of the nature and extent of all training to be offered by the applicant respecting the equipment, operation and training required as a condition of facility and equipment use and operation by members of the public; and
7. 
A commitment to allow the use of the studio facilities, production equipment, personnel resources, other resources and channels for the production and broadcast of community use programming by members of the general public, including individuals and local nonprofit community organizations, on a first-come first-served basis during the term of the franchise.
(County code § 11-1.903)
An applicant may, but shall not be required to, propose, in its application, PEG facilities, PEG programming or PEG funding. With respect to any such proposal, the application shall contain:
A. 
A description of the location, nature and extent of the PEG facilities, PEG programming, PEG funding and other PEG resources proposed to be made available by the applicant; and
B. 
A statement identifying the parties to whom PEG facilities and PEG funding will be made available by the grantee and whether the apportionment of such facilities and funding will be vested within the sole discretion of the applicant or determined in accordance with standards or criteria and, if so, a statement of all criteria, standards and requirements proposed to be utilized by the applicant in apportioning the PEG facilities and PEG programming should the demand therefor exceed the facilities and funding proposed by the grantee.
(County code § 11-1.904)
A grantee who has included within its application for the franchise a proposal for community use programming or PEG facilities, PEG programming or PEG funding pursuant to Sections 4.20.290 through 4.20.320 shall comply during the entire term of the franchise with all such commitments contained in its application and the ordinance offering the franchise, including, but not limited to, provision of the specified number of hours of community use programming and/or PEG programming pursuant to the terms and conditions stated, and provision of all studio facilities, production equipment, personnel resources and other resources identified for the uses specified pursuant to the terms and conditions stated. During such term, the grantee shall keep and maintain all such facilities, equipment and resources in good condition and repair and replace any and all such facilities, equipment and resources as necessary to fulfill the obligation that the foregoing be provided and maintained during the entire term of the franchise. The failure to comply with the commitments and obligations identified by this section shall constitute a material violation and breach of the franchise documents.
(County code § 11-1.905)
A. 
Applicants for a franchise shall be authorized, but not required, to include within their applications proposals for services, resources or benefits to the city, including, but not limited to, free or discounted rates for subscriptions to services on the subscriber network or institutional network, channels or time thereon on the subscriber network or institutional network, electronic or other equipment, the use of the institutional network, staffing resources or other services and resources or benefits for improvement in the delivery of governmental services or efficiency of governmental operations. A grantee who has proposed such commitments in its application shall comply during the entire term of the franchise with all such commitments contained in its application and the ordinance offering the franchise pursuant to the terms and conditions stated therein, and the failure to provide such services resources or benefits pursuant to the terms and conditions stated shall constitute a material violation and breach of the franchise documents.
B. 
An applicant who chooses not to make such a proposal shall not be disqualified from bidding or consideration in selection of the grantee. It is expressly declared that the factors upon which selection will be based are so numerous and subjective as to make it impossible to know in advance the relative importance of a determination by an applicant to either make or not to make such a proposal in relation to other factors upon which an award of a franchise will be based.
(County code § 11-1.906)
A. 
Applicants for a franchise, for the purpose of promoting improvements in cable services to the community and influencing the motivation of the city to select the particular applicant as the grantee, may include within their applications the commitment of services resources or other benefits (including, but not limited to, ongoing financial support, channels or broadcast time thereon, personnel resources or facilities or equipment) to specifically identified parties other than the city. The application shall contain an identification of any such commitments, including a specific description of the nature and extent of all services, resources or benefits committed, the names and addresses of all parties to whom the commitments are made, all terms and conditions of the commitments, and copies of the legal instruments, such as contracts, leases, memoranda of understanding or other documents, by which the commitments, when accepted, and the documents executed by the recipients would be evidenced. Each such legal instrument shall contain provisions requiring that such services, resources or benefits be utilized exclusively for cultural, educational, scientific, character-building, recreational or public service purposes and prohibiting the utilization thereof for commercial purposes.
B. 
During the hearing conducted pursuant to the provisions of subsection E of Section 4.08.150, the city council shall:
1. 
Order such changes in the legal instruments by which the commitment of such services, resources or benefits are to be evidenced as are found necessary in order to fulfill the objectives and purposes of the application submitted by the tentative selectee without altering the nature or scope of the commitments made or direct the proposed recipients and tentative selectees to meet separately for the purpose of developing mutually acceptable changes in the legal instruments for later review and approval by the city council;
2. 
Approve as to form all legal instruments determined to be sufficient to adequately express the commitments and terms and conditions thereof; and
3. 
Determine which, if any, of such legal instruments are to be incorporated into the franchise documents made a part of the terms and conditions of the franchise and order such incorporation by reference to the instrument in the ordinance offering the franchise.
C. 
With respect to any legal instrument which is made a part of the franchise documents by reference in the ordinance offering the franchise, the violation and breach by the grantee of the obligations therein shall constitute a material violation and breach of the franchise documents. The obligations and prohibitions assumed by the recipient under such legal instruments by either the execution of the instruments or the acceptance of the services, resources or benefits committed shall be enforceable either by the grantee or the city. A violation and breach of the franchise documents by reference in the ordinance offering the franchise shall not constitute a violation or breach of the franchise documents. The incorporation of such a legal instrument into the franchise of any legal instrument which is made a part of the franchise documents by reference in the ordinance offering the franchise shall not obligate the city to fulfill any promise contained therein. Services, resources or benefits committed to specifically identified parties, other than the city, which are not evidenced by separate legal instruments included with the application shall not be considered in the selection process.
D. 
An applicant who chooses not to commit services, resources or benefits as authorized by this section shall not be disqualified from bidding or consideration in the selection of the grantee. It is expressly declared that the factors upon which selection will be based are so numerous and subjective as to make it impossible to know in advance the relative importance of a determination by an applicant to either make or not to make such proposals in relation to other factors upon which an award of a franchise will be based.
(County code § 11-1.907)