[HISTORY: Adopted by the Board of Trustees of the Village of New Hyde Park as indicated in article histories. Amendments noted where applicable.]
This grievance procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs or benefits by the Village of New Hyde Park.
All persons are encouraged to make informal inquiry concerning potential barriers to access or other discrimination at village facilities. This inquiry can be made directly to the Compliance Coordinator, by telephone, letter or other format accessible to the complainant. The Compliance Coordinator shall respond to all such inquiries, usually by telephone, within five business days. An informal record of all such inquiries shall be retained by the Compliance Coordinator.
The formal complaint shall be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available to persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation, to the Compliance Coordinator:
Within 15 calendar days after receipt of the complaint, the Compliance Coordinator will call or write to the complainant to schedule a meeting to discuss the complaint and possible resolutions. This meeting may be conducted by telephone, at the option of the complainant. Within 15 calendar days after the meeting, the Compliance Coordinator will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, Braille or audiotape. The response will explain the position of the Village of New Hyde Park and offer options for substantive resolution of the complaint.
If the response by the Compliance Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the Compliance Coordinator within 15 calendar days after receipt of the response to the Village Mayor or his or her designee.
Within 15 calendar days after receipt of the appeal, the Mayor or his or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or his or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints by the Compliance Coordinator, appeals to the Mayor or his or her designee and responses from the Compliance Coordinator and Mayor or his/her designee will be kept by the Village of New Hyde Park for at least three years.