A. 
The franchisee shall maintain accounting records, in accordance with generally accepted accounting practices, of all its operations and transactions within the City. The City shall have the right to inspect during normal business hours all books, records, maps, plans, financial statements and other like materials of the franchise which relate to its operation within the City, including expenses attributed to the franchisee by any parent corporation. All such information received by the City shall remain confidential insofar as permitted by the Virginia Freedom of Information Act, as now or hereinafter amended.[1] The requirements of this section shall be considered a material provision of this chapter.
[1]
Editor's Note: See §§ 2.1-340 to 2.1-346.1, Code of Virginia.
B. 
The franchise shall maintain a file of records open to public inspection in accordance with applicable FCC rules and regulations or, if none exist, in accordance with rules and regulations adopted by the City Council.
A. 
Annual report. Within 90 days of the close of its fiscal year, the franchisee shall submit a written report to the City Council, which shall include:
(1) 
A summary of the previous year's activities and the development of the cable television system, including but not limited to services begun or dropped and subscribers gained or lost.
(2) 
A summary of complaints, identifying both number and nature of the complaints received and an explanation of the disposition.
(3) 
A list of all stockholders with a 10% or more interest in the franchise or, if applicable, its parent corporation during the fiscal year and a list of all officers and members of the Board of Directors of the franchisee and, if applicable, a list of all officers of the parent corporation of the franchisee.
(4) 
Such other information as the City Manager or the City Council may reasonably direct.
B. 
Annual plant survey report. A franchisee shall prepare and submit, by August 31 of each year, a complete survey of its plant and a full report thereon to the City Council. The purpose of the report shall be to assure the City that the technical standards the FCC and other applicable standards established herein are being maintained. The plant survey shall include appropriate electronic measurements and shall be conducted in conformance with such requirements, including supervision, as the City Manager may require.
A. 
A franchisee shall comply with all technical standards and specifications established by the FCC throughout the entire period of its franchise.
B. 
A franchisee shall render efficient service, make repairs promptly and interrupt the service only for good cause and for the shortest time possible. Such interruptions, insofar as possible, will be preceded by notice and shall occur during periods of minimum use of the system.
C. 
A franchisee shall maintain its principal office in the City, which shall be open during all usual business hours, have a publicly listed telephone and be so operated that complaints and requests for repairs or adjustments may be received and acted upon on a twenty-four-hour basis.