The following procedures regarding delinquent
accounts shall apply only with respect to accounts within the City
of Trenton. The Division of Water and Sewer shall follow the procedures
required by the Board of Public Utilities for accounts outside the
City.
As used in this article, the following terms
shall have the meanings indicated:
CUSTOMER
The person or entity who has contracted for water and sewer
services or, in the absence of such a contract, the owner or owners
of the premises being serviced.
DELINQUENT ACCOUNT
An account for which the total amount due for water and sewer
has not been paid within 40 days after billing.
OCCUPANT
A person to whom an owner has yielded possession of property,
or a dwelling unit, and includes tenants.
Unpaid charges for water and sewer services
rendered after October 1, 1989, shall bear interest at the same rates
applicable to delinquent real property taxes, beginning on the date
that the account becomes delinquent.
The Division of Water and Sewer may not discontinue
service for nonpayment on Saturday, Sunday or a holiday on which the
Division of Water and Sewer's offices are closed, or after 1:00 p.m.
of the business day prior to a weekend or holiday.
No owner or occupant of any premises whose water services have been discontinued by the Division of Water and Sewer shall knowingly cause or permit the reconnection of such service without the approval of the Division of Water and Sewer. Any person violating the provisions of this section, upon conviction, shall be subject to the penalties set forth in Chapter
1, Article
III, General Penalty, of the Code of the City of Trenton.
[Amended 2-5-2004 by Ord. No. 04-6]
A. A customer disputing a bill shall notify the Director
of Water, in writing, that the billing is being disputed and provide
all evidence and information relevant to the dispute.
B. The Director shall then review the case, make a determination
and respond to the customer in writing.
C. Should the Director or the customer request an informal
meeting, the date, time and place of the meeting shall be arranged.