Except as provided in Article XIV of this chapter or in collective bargaining agreements (such as the DPW and the Police Department), an employee who has a grievance shall utilize the following procedure:
A. 
Step One: Meet with his/her immediate supervisor within 15 working days and determine if the matter can be resolved. (In such cases where the department head is the immediate supervisor, disregard Step Two.)
B. 
Step Two: If Step One is unsuccessful, the employee and his/her immediate supervisor will meet with the department head to determine if the matter can be resolved.
C. 
Step Three: If no agreement is reached with the department head, the employee, supervisor and/or department head will meet with the Borough Administrator to try to resolve the matter.
D. 
Step Four: If Steps One through Three are unsuccessful, the employee may request a private hearing or one at an executive session of the Mayor and Council. The immediate supervisor, department head and Borough Administrator will also attend the hearing. The decision of the Mayor and Council will be final.