[HISTORY: Adopted by the Board of Selectmen of the Town of Cromwell 5-13-1987. Amendments noted where applicable.]
CHARTER REVISION
Effective with the general election held in November 2013, the Town changed to a Town Council/Town Manager form of government. According to Charter § 11.04, any references in Town ordinances to the "First Selectman" or to the "Board of Selectmen" shall now be deemed to refer to the "Town Manager" or the "Town Council," as appropriate.
The purpose of this chapter is to provide standards and regulations for the installation, use and maintenance of burglary, hold-up and/or fire alarm systems within the Town which result in the dispatch and/or response of Town emergency vehicles and/or personnel and to encourage the installation and use of reliable alarm systems.
For the purpose of this chapter, the following definitions shall apply:
ALARM BUSINESS
Any person, firm or corporation in the business of selling, installing and/or servicing alarm systems.
ALARM SYSTEMS
A. 
An assembly of equipment and/or device(s) that is designed to detect unlawful intrusion, a criminal act of attempted robbery and/or robbery and/or fire and, when so activated, calls for police or fire response by:
(1) 
Transmitting a signal to a Town communication center or police or fire headquarters;
(2) 
Transmitting a signal to a person who relays information to a Town communication center or police or fire headquarters; or
(3) 
Producing an audible sound signal to which the Police or Fire Department is expected to respond.
B. 
Alarms on motor vehicles which are not transmitted to the communication center or Police or Fire Departments, nor activate alarm systems that are so transmitted, are specifically excluded.
ALARM USER
Any person, firm, corporation or organization of any kind on whose premises, whether owned or leased, an alarm system is maintained within the Town.
AUTOMATIC DIAL ALARM
A telephone device or attachment that mechanically or electronically connects a telephone line to a Town communication center or Police or Fire Department headquarters and reproduces a prerecorded voice message to report a criminal act, fire or other emergency, calling for Police or Fire Department response.
COMMUNICATION CENTER
A location in the Town used to receive, investigate and/or dispatch requests for emergency services, such as Town police or fire headquarters.
DIRECT WIRE CONNECTION
The connection of any alarm system from any specific location via direct leased telephone wires to a communication center maintained by the Town.
FALSE ALARM
Any activation of an alarm system to which the Police or Fire Department responds and which is not caused by a criminal act, fire or other emergency, except an activation caused by:
A. 
Malfunction of telephone company equipment.
B. 
An act of God (i.e., storm).
C. 
Persons beyond control of alarm user who transmit alarm with criminal, malicious or mischievous intent.
SUBSCRIBER
Any alarm user whose alarm system is connected directly to the Town communications center.
[Amended BOS 5-9-1997; BOS 5-10-2006]
A. 
Each alarm user shall register his/her alarm system or systems with the Chief of Police prior to use, provided that alarm systems in use as of the effective date of this chapter may be registered no later than 60 days from such date.
B. 
Registration of alarm systems shall be accomplished within 30 days of installation by filling out a form provided by the Chief of Police, which shall contain such information as he may require, including the names of at least two other persons (key holders) to be contacted in case of emergency.
C. 
The fee for registration of an alarm system shall be $25. All registrations shall expire one year after date of issuance. The fee for reregistration shall be $10 for each successive one-year period.
D. 
It shall be the responsibility of each alarm user to notify the Chief of Police, in writing, of changes in registration information.
A. 
Upon the favorable recommendation of the Police Chief, alarms from business premises and financial institutions may be terminated in the Town communication center.
B. 
The alarm subscriber approved for a direct connection to the Town communication center or the alarm business contracting for servicing the subscriber's alarm system shall be responsible for obtaining the leased telephone line between the subscriber's premises and the alarm-receiving equipment at the Town communication center and for furnishing the appropriate interface equipment, if required, in order to provide an input signal which is compatible with the receiving equipment used in the Town communication center.
C. 
The number of subscribers shall be limited by the capacity of the Town communication center to monitor adequately as determined by the Chief of Police.
No automatic dial alarm may be installed on any alarm system after the effective date of this chapter. Any automatic dial alarm in use as of such date may remain in use for no more than one year or until the sale of the premises, whichever occurs first.
Each alarm user, at his expense, is required to maintain all components of his alarm system in good working order at all times to ensure that the sensory mechanism used in connection with such device be adjusted to suppress false alarms.
No alarm system designed to transmit emergency messages directly to the Town communication center shall be tested or demonstrated without first obtaining permission from the Police Chief or Fire Chief. Permission is not required to test or demonstrate alarm systems not transmitting emergency messages directly to the communication center unless the messages are to be relayed to the communication center.
When an alarm business service to its alarm users is disrupted for any reason by the alarm business or the alarm business becomes aware of such disruption, it shall promptly notify its alarm users by telephone that protection is no longer being provided. If, however, the alarm business has written instructions from its alarm users not to make such notification by telephone during certain hours, the alarm business may comply with such instruction.
A. 
Enforcement and administration of this chapter shall be the function of the Chief of Police, except that the Fire Chief shall have jurisdiction over fire alarm systems, and shall be accomplished as is provided in either or both of the following two sections.
B. 
The Town shall set the following standards for alarm performance:
(1) 
A maximum of three false alarms from any one protected property per calendar year shall be acceptable.
(2) 
After the third false alarm, the alarm user shall be notified in writing. Such notification shall require that his alarm system be inspected by the alarm business, and the alarm user shall review alarm procedures with all employees. Also, written notification shall be made to the Police Chief or Fire Chief, as appropriate, indicating that the alarm problem has been corrected.
(3) 
Upon receipt of the fourth false alarm, the Town shall charge a penalty of $25 for the fourth and fifth false alarm and $50 for each false alarm thereafter in any calendar year.
C. 
If a subscriber and/or alarm business fails to comply with any requirement of this chapter, the Chief of Police may terminate, in writing, the privilege of having equipment and indicators in the Town communications center and may require removal of the same within three days from the receipt of said written notice, exclusive of Saturdays, Sundays and holidays, at the expense of such alarm user and/or alarm business. Failure to remove said equipment shall result in the Town's removal of said equipment at the expense of the person(s) so notified.
Any person who performs or causes the performance of any of the following acts shall be subject to a fine of up to $100 and/or arrest for each such act:
A. 
Intentional activation of a false alarm.
B. 
Failure to register an alarm system or give notice of changes in registration information as required by this chapter.
C. 
Use of an automatic tape dialer in violation of the provisions of this chapter.
D. 
An unauthorized direct wire connection to a communication center in violation of §§ 73-4 and 73-9C of this chapter.
A. 
There shall be in the Town an alarm appeal hearing officer, who shall have the powers and duties granted under this section.
B. 
The alarm appeal hearing officer shall be the Town Manager or his designee.
[Amended TC 6-16-2014]
C. 
An appeal from four or more false alarms in any one calendar year by an alarm user or from the removal of direct wire connection by any subscriber may be made in writing to the Chief of the proper protective service. The hearing officer shall mail notice of the time and place of said appeal hearing to the alarm user at least 15 days before the hearing date. The decision of the alarm appeal hearing officer shall be final.
Notwithstanding the provisions of this chapter, the Town and its departments, officers, agents and employees shall be under no obligation whatsoever concerning the adequacy, operation or maintenance of any alarm system or of the alarm-monitoring facilities at any Town communication center. No liability whatsoever is assumed for the failure of such alarm systems or monitoring facilities or for the failure to respond to alarms or for any other omission in connection with such alarm systems. Each alarm user shall be deemed to hold and save harmless the Town and its departments, officers, agents and employees from liability in connection with the alarm user's alarm system.