Investigation and remedial action. For recurrent complaints regarding
service deficiencies (other than total or partial loss of service,
such as "ghosting," weak audio signal, distortion, and the like),
the Borough Manager may require the grantee to investigate and report
to him/her the causes and cures thereof, and the Borough Manager may
also conduct his/her own investigation. Thereafter, the Borough Manager
may order specified remedial action to be taken within reasonably
feasible time limits. If such action is not taken, or is ineffective,
or if within 30 days, the grantee files with the Council a notice
of objection to the order, the Council may conduct a hearing and may,
if the evidence warrants a finding of fault on the part of the grantee,
take appropriate action pursuant to the terms of this chapter.