[R.O. 1957, 5:14-1, adopted Dec. 1,1969]
It is the policy of the City that every employee at all times be treated fairly, courteously, and with respect. Conversely, each employee is expected to accord the same treatment to his associates, supervisors, and to the public.
[R.O. 1957, 5:14-2, adopted Dec. 1, 1969]
(a) 
Whenever an employee has a grievance, he should first present it verbally, or in writing if the employee chooses, to his immediate supervisor. It is the responsibility of the supervisor to attempt to arrange a mutually satisfactory settlement of the grievance within three (3) working days after it was first presented to him, or failing in that, must within that time advise the employee of his inability to do so.
(b) 
When an employee is informed by his supervisor that he is unable, within the discretion permitted him, to arrange a mutually satisfactory solution to the grievance, the employee must, if he wishes to present the grievance to higher authority, do so in the manner prescribed in Section 11:13-3.
[R.O. 1957, 5:14-3, adopted Dec. 1, 1969]
(a) 
The employee will prepare the grievance in writing in duplicate. The grievance should be stated as completely and as clearly as possible, in order to permit prompt handling. One (1) copy of the grievance shall be immediately placed in the hands of the Division Head.
(b) 
The other copy of the grievance shall be presented by the employee to his immediate supervisor to whom the grievance was made verbally. The supervisor will report the facts and events which led up to its presentation in writing, including in his written report any verbal answer he may have previously given to the employee concerning this grievance. Within two (2) working days after receipt of the written grievance the supervisor must present it with the information required to the Division Head.
(c) 
The Division Head will attempt to find a mutually satisfactory solution to the grievance within five (5) working days. Failing a solution, the complaint accompanied by a written report on the matter prepared by the Division Head must be forwarded to the Department Director.
(d) 
The Department Director will attempt to find a mutually satisfactory solution to the grievance within five (5) working days. Failing a solution, the complaint accompanied by a written report on the matter by the Department Director must be forwarded to the City Administrator.
(e) 
The City Administrator will attempt to find a mutually satisfactory solution to the grievance within five (5) working days. Failing a solution, the complaint accompanied by a written report on the matter by the City Administrator must be forwarded to the Mayor. The Mayor will then consider and formally act on the complaint within five (5) days.
(f) 
Since it is intended that most, if not all, grievances can and should be settled without the necessity of reference to the Mayor, no grievance will be heard or considered by the Mayor, which has not first passed through the above described steps.
(g) 
All papers and documents relating to a grievance and its disposition will be placed in the employee's Personal History file. Notification of all actions taken concerning the grievance shall be transmitted in writing to the employee.
(h) 
Pending the completion of the grievance procedure, no employee shall make public the proceedings in process by press releases, public interviews or the like.
[MC 1995-08, March 20, 1995]
(a) 
Whenever an individual has a complaint alleging any action prohibited by Title I or II of the Americans with Disabilities Act, a complaint may be filed, in writing or verbally, with the Personnel Director. It shall consist of the name and address of the person filing it, or on whose behalf it is filed, and a brief description of the alleged violation of the Americans with Disabilities Act. The complaint shall be filed within twenty (20) calendar days after the complainant becomes aware of the alleged violation.
(b) 
An investigation, as may be appropriate, shall follow a filing of complaint. The investigation shall be commenced by the Personnel Director or his/her designee, within ten (10) calendar days following the filing of the complaint.
(c) 
A written determination as to the validity of the complaint and a resolution of the complaint, if any, shall be issued by the Personnel Director and a written copy mailed to the complainant within thirty (30) calendar days following the filing of the complaint.
(d) 
In the event the complainant is dissatisfied with the determination he/she may request a reconsideration of the case determination. The request for reconsideration must be submitted to the City Administrator within ten (10) calendar days following the date the complainant receives the determination of the Personnel Director.
(e) 
The City Administrator shall review the records of said complaint and may conduct further investigation when necessary to obtain additional relevant information. The City Administrator shall issue his or her decision on the request for reconsideration within thirty (30) calendar days of the filing of the request for reconsideration. A copy of said decision shall be mailed to the complainant.
(f) 
In instances where the complainant is dissatisfied with the decision of the City Administrator he/she may file a request for reconsideration. A written request for reconsideration must be submitted to the Mayor within ten (10) calendar days following the date the complainant receives the City Administrator's determination. The Mayor shall review the records of said complaint and may conduct further investigation when necessary to obtain additional relevant information and shall render a decision within thirty (30) calendar days of the filing of the request for reconsideration. A copy of said decision shall be mailed to the complainant. The decision of the Mayor is final and binding.