For purposes of this article, the following words or terms shall
have the following meanings:
Applicant.
A person, corporation, organization, government or governmental
subdivision or agency, business trust, estate, trust, partnership,
association, or any other legal entity applying for service with the
city.
City.
As used herein shall mean the City of Horseshoe Bay, located
in Llano and Burnet Counties whose business office address is #1 Community
Drive, P.O. Box 7765, Horseshoe Bay, Texas 78657-7765, telephone (830)
598-8741, and fax (830) 598-8744, e-mail at city@horseshoe-bay-tx.gov,
or our website at
www.horseshoe-bay-tx.gov.
City council.
The governing body of the city elected by the registered
voters within the city’s boundaries in accordance with the applicable
election laws.
City’s sewer system.
The sanitary sewer collection, disposal, and treatment facilities,
whether owned or contracted, operated by the city and any sanitary
sewer system or sewer extensions which may be built within the city
in the future.
City’s water system.
The water production, treatment, and distribution facilities,
whether owned, contracted, or operated by the city and any water system
extensions or improvements which may be built within the city in the
future.
Commercial unit.
All units which are defined by the city as commercial including,
but not limited to, any industry, office building, hotel, motel, retail
store, clubhouse, warehouse, service station, church, school, or other
establishment rendering a service or offering products for sale to
the public.
Customer.
The person or any legal entity responsible for paying for
services of the city. The customer may be a builder, an owner, or
a lessee of a residential, commercial, industrial structure.
Delinquent bill.
A bill for city services which has not been paid by the due
date shown on the monthly bill.
Deposit.
A noninterest bearing fee as set by the city council which
is held by the city as security for water and sewer service being
rendered.
Developer.
Any person, partnership, cooperative corporation, corporation,
agency, or public or private organization who subdivides land or requests
two (2) or more water or sewer service connections on a single contiguous
tract of land [as defined in chapter 13.2502(e)(1) of the Texas Water
Code].
Duplex residential unit.
A detached residential use building that has two separate,
individual living quarters with separate exterior entrances.
Easement.
A perpetual right-of-way dedicated to the city for the installation
of water and sewer pipelines and necessary facilities which allows
access to property for future operation, maintenance, facility replacement,
facility upgrades, and/or installation of additional pipelines for
both service to a customer/applicant and system-wide service. This
may also include restrictions on the adjacent area to limit the installation
of sewer lines or other facilities that would restrict the use of
any area of the easement. The city maintains and occasionally updates
a standard easement which must be provided prior to service to a new
customer or new service connection.
Final plat.
A complete and exact plan for the subdivision of a tract
of land which has been approved by all regulatory agencies having
jurisdiction over approval of the design, planning and specifications
of the facilities of such subdivision.
Grinder pump system.
The individual lift stations located at each commercial building
or residence which are owned and maintained by the city as part of
the city’s low pressure sewer system. The grinder pump station
includes a pump, a tank, controls, a control panel, valves, piping,
electric wiring and related facilities. City will be responsible for
the maintenance of all grinder assembly components except owner’s
yard line from the property line to the connection outside of the
basin.
Hazardous condition.
A condition that jeopardizes the health and welfare of the
customers of the city as determined by the city or any other regulatory
authority with jurisdiction.
Living unit equivalent.
A standardized measure of the consumption, use, generation
or discharge of water or wastewater attributable to a single-family
residence, calculated in accordance with industry accepted engineering
and planning standards for capital improvements and facilities expansions
to serve new development.
Master meter.
A meter that serves two or more connections and is installed in accordance with the requirements set forth in section
13.03.002(k)(4) of this article.
Master metered account.
One service line and one meter which may serve commercial
and nonsingle-family residential units. A master meter does not automatically
relieve an applicant of metering individual units that receive service.
It is used for billing purposes for water usage of an apartment house,
condominium, multiple use facility, manufactured home rental community,
including common areas, common facilities, and dwelling units.
Master service.
A connection or line tap serving a commercial enterprise
or a nonsingle-family residential unit. A master service connection
is for multiunit applications. It may or may not be utilized in connection
with a master meter depending on the application.
Out of city service.
City services, including water, wastewater, and fire protection
beyond the established city’s official boundary.
Quadraplex residential unit.
A detached residential use building that has four separate,
individual living quarters with separate exterior entrances.
Reconnect.
Those connections that were previously connected to the water
and/or sewer service and subsequently disconnected either:
(1)
At the request of the customer;
(2)
For nonpayment for city services; or
(3)
As deemed necessary by the city due to public health related
issues;
And then reconnected to water and/or sewer service:
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(1)
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When requested by the customer;
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(2)
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After payment of all fees, charges, and penalties owed; or
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(3)
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After resolution of all public health related issues.
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Residential unit.
All single-family residences and all separate living units
within a common property or building such as apartments, duplexes,
town houses or condominiums which are not defined as commercial or
irrigation units. Residential units are further classified as single-family,
duplex, triplex, quadraplex, and multifamily.
Service classification/unit.
The type of water service required by an applicant as may
be determined by the city based on specific criteria such as usage,
meter size, demand, type application, and other relevant factors related
to the applicant’s request. The base unit of water or sewer
service used by the city in facilities design and rate making in this
rate order is a 5/8" x 3/4" water meter.
Services.
Any work or action performed by the city.
Single-family residential unit.
A residential use building designed to be occupied by a single
household living together and sharing common kitchen and bathroom
facilities.
Subdivide.
To divide the surface area of land into lots or tracts. (Local
Government Code chapter 232, section 232.021 Definitions)
Subdivider.
An individual, firm, corporation, or other legal entity that
owns any interest in land and that directly or indirectly subdivides
land into lots as a part of a common promotional plan in the ordinary
course of business. (Local Government Code chapter 232, section 232.021
Definitions)
Subdivision.
An area of land that has been subdivided into lots or tracts.
(Local Government Code chapter 232, section 232.021 Definitions)
Temporary service.
The classification assigned an applicant that is in the process
of construction. This could also apply to service for uses other than
permanent (agricultural, road construction, drilling, livestock, etc.).
The city council will set the length of time associated with this
classification.
Triplex residential unit.
A detached residential use building that has three separate,
individual living quarters with separate exterior entrances.
(Ordinance 12-09-17C, ex. A, sec.
1, adopted 9/17/12)
(a) A state commission on environmental quality assessment is applicable
to retail water usage charges and is included in the charges shown
following.
(b) Monthly rates for each active meter or unit (residential, commercial,
and/or irrigation).
(1) The monthly rate includes the base monthly charge - BMC (minimum
monthly charge) and the volumetric charge (charge per 1,000 gallons).
The BMCs are based on meter sizes, as listed in the following, with
a higher charge for larger meters with a higher potential water supply
capacity. Rates shall be as provided for in the fee schedule found
in the appendix of this code.
(2) Inside the city–Single-family residence.
Rates
shall be as provided for in the fee schedule found in the appendix
of this code.
(3) Outside the city.
(A) Rates for Hills tracts #1, 3, 8, 9, 10, 12, 17, 24, 28, 32, 33, 36,
37, 38, and 46 are as provided for in the fee schedule found in the
appendix of this code.
(B) Rates for all other Hills tracts, Quail Ridge, Deerhaven and all
other tracts outside the city (wholesale customer rates defined by
contract) are as provided for in the fee schedule found in the appendix
of this code.
(4) The rates are applicable for builders prior to initial occupancy.
(5) All residential living units built after September, 2001 will be
required to provide each unit with an individual water meter.
(c) Irrigation rates.
Inside irrigation rates apply to meters
utilized for irrigation purposes inside the city and are as provided
for in the fee schedule found in the appendix of this code.
(d) Commercial.
A single meter (less than 2" in size) serving
a commercial facility or a master meter (less than 2" in size) serving
a commercial complex shall be within the “commercial classification”
and be charged as provided for in the fee schedule found in the appendix
of this code.
(e) Large commercial.
A single meter (2" and larger) serving a commercial facility or a master meter (2" or larger) serving a commercial complex shall be within the “large commercial classification” and be charged as provided for in the fee schedule found in the appendix of this code. All five (5) buildings of the Marriott Hotel shall be billed in the same manner as the multifamily units, for the water billing, as outlined in subsections
(b)(1) and
(b)(2).
(f) Inactive meter and nonmetered charges.
(1) There is no inactive status available. All accounts will be charged
the appropriate service charges.
(2) A special “as needed” charge for tank lots of water for
road contractors, builders, etc., will be charged as provided for
in the fee schedule found in the appendix of this code. All temporary
service water connections must be taken from a city-approved backflow
protected connection or site.
(g) Reconnection charges.
Reconnection charges shall be
as provided for in the fee schedule found in the appendix of this
code.
(h) Flow test charges.
Meter accuracy will be maintained
by the city to the industry standard of five percent (5%). Upon request,
a customer may have his water meter tested, without charge, in his
presence or in that of his authorized representative, at a convenient
time to the customer, but during the utility’s normal working
hours. A charge as provided for in the fee schedule found in the appendix
of this code may be assessed for an additional requested test within
two years of the first test if the additional test shows the meter
to be accurate. A flow test will determine the variance between one
hundred gallons flowed through the city’s test meter and the
volume of water measured by the customer’s meter. If the flow
test determines that the customer’s meter accuracy is greater
than five percent (5%) over/under that of the test meter, then customer’s
bill will be adjusted. If the customer’s meter accuracy is within
five percent (5%) of test meter, there will be no adjustment to the
customer’s water bill.
(i) Customers not entitled to specific quantity or pressure of water.
(1) Water customers are not guaranteed a specific quantity or pressure
of water for any purpose whatsoever, and it is understood that the
city is only to furnish a connection to the city’s water system
and is in no case to be liable for failure or refusal to furnish water
of any particular amount or pressure of water.
(2) After September 2001, the city will no longer install or maintain
any pressure reducing valve (PRV) on water connections. Customers
will be responsible for monitoring and maintaining adequate pressure
levels after the meter to ensure pressure within the customer’s
plumbing system does not exceed a pressure of eighty pounds per square
inch (80 psi), in accordance with the current International Plumbing
Code.
(3) The city will inform the customer if they reside in a zone of high
pressure requiring the installation of a pressure reducing valve,
in accordance with the International Plumbing Code, during the plan
review process, or if city’s water system pressure increases
at their service connection.
(j) Water tap charges.
(1) Residential units will be charged as provided for in the fee schedule
found in the appendix of this code for each specific meter connection
size (size of the meter will be determined by the city, based on the
plumbing code and irrigation water demands (fixture units, landscape
area, etc.)).
(2) Water meter connections and installations larger than those listed
in the fee schedule found in the appendix of this code will be charged
for the total costs of labor, materials and equipment usage plus a
20% overhead.
(3) In addition to the connection charges, pro-rata fees, impact fees,
capital recovery fees, or delinquent taxes that are linked to specific
properties must be collected in full in order for a connection to
be made.
(4) Should a customer request an upgrade in the size of the service,
the customer will pay a minimum of the difference of the original
connection cost and the newly requested connection cost or time and
materials, whichever is greater.
(5) Relocation of service facilities on the same property shall be allowed
by the city provided that:
(A) An easement for the proposed location has been granted to the city;
and
(B) The customer pays the actual cost of relocation plus administrative
fees.
(6) Temporary service water meters will be available for uses approved
by the city. A setup fee as provided for in the fee schedule found
in the appendix of this code will be charged to install and remove
the meter from each location (only city employees may move meter from
location). Water usage will be charged at the standard in-city rate
schedule. A deposit as provided for in the fee schedule found in the
appendix of this code will be required for installation of a temporary
service meter and will be returned when service is terminated.
(k) Water service connection to city’s water system.
(1) An applicant requesting service within the boundaries of the city
shall be considered qualified and entitled to water (and/or sewer)
utility service when proper application has been made, terms and conditions
of service have been met, and continue to be met, and all fees have
been paid as prescribed. An applicant requesting service outside the
city’s boundaries or defined service area shall be considered
for service in accordance with current city policies on providing
service outside the city boundaries.
(2) Application procedures and requirements.
For the purposes
of this article, service shall be divided into the following two classes:
(A) Standard service is defined as service on an existing pipeline where
pipeline or service facility extensions are not required and special
design and/or engineering considerations are not necessary. Typically,
this would include a 5/8" x 3/4", 1", 1-1/2" or 2" sized water meter
within 200 feet of the existing water mainlines or 1-1/2" to 2" sewer
taps and sewer grinder installed or connected to collection lines
no more than 36" in depth and within 200 feet of the existing sewer
mainlines.
(B) Nonstandard service is defined as any service request which requires a larger meter service, service to a master metered account (see subsection
(4) below, or an addition to the supply, storage and/or distribution/collection system. The service requirements as prescribed by section
13.03.017 of this article shall be required of the nonstandard service applicant prior to providing service. A service investigation fee is required for nonstandard service as defined in section
13.03.004(c).
(3) The requirements for city standard services are:
(A) The city’s service application and agreement form shall be
completed in full and signed by the applicant.
(B) A right-of-way easement form, sanitary control easement, or other
such easement form, approved by the city, must be completed by the
applicant for the purpose of providing water and sewer service to
the applicant and to allow for future facility additions.
(C) There must be an individual metered water connection for each residential
unit and each commercial unit requiring water. (Certain exceptions
have been granted to installations completed prior to May 28, 1981.)
No more than one (1) residential, commercial, or industrial service connection is allowed per meter. The city may consider allowing an apartment building or mobile home/RV park to apply as a “master metered account” and have a single meter (referring to subsection
(4) below). Any unauthorized sub-metering or diversion of service shall be considered a multiple connection and subject to disconnection of service. If the city has sufficient reason to believe a multiple connection exists, the city shall discontinue service under the disconnection with notice provisions of this article.
(D) Services to living units not tied physically to main residential
structure, i.e., guest house, apartment, etc., will require a separate
water meter and service connection.
(E) The city will install individual meters in an apartment house, multiple use facility, or condominium on which construction begins after January 1, 2004, unless the city determines that installation of individual meters is not feasible. If the city determines that installation of meters is not feasible, the property owner or manager shall install a plumbing system that is compatible with the installation of sub-meters or individual meters. The city shall be entitled to the payment of costs, including the costs of individual meter installations, as provided in subsection
(j). The cost of individual meter installation shall be prepaid by the property owner as well as the cost of any additional facilities or supply occasioned by the total water/sewer service demand represented by full occupancy of the property, as determined under applicable provisions of subsections
(j) and
(k).
(4) At an applicant’s request, the city shall consider a master
service connection and master metering for nonsingle-family residential
units. This does not relieve the requirement for individual metering
of each residential unit by the owner and applies only to tapping
and connection fees. The city shall consider a master service connection
and master metering for commercial units including apartments, condominiums,
trailer/RV parks, or business centers and other similar type enterprises
at an applicant’s request provided the total numbers of units
to be served are all:
(A) Owned by the same person, partnership, cooperative, corporation,
agency, public or private organization of any type;
(B) Directly inaccessible to public right-of-way; and
(C) Considered a “for business” commercial enterprise.
(5) Each structure within the city may be connected to the city’s
water or sewer system as soon as the city has made available to such
structure the plant and mainline capacity to serve same. If both water
and sewer services do not become available at the same time, the customer
may connect to the water system at the time water service becomes
available and to the sewer system at the time sewer service becomes
available subject to inspection and approval of system by the city.
(6) No person other than city personnel or the city’s authorized
agents shall be permitted to tap or make any connection with any part
of the city’s water or sewer system, or make any repairs or
alterations to any part of the system. Violators of this section will
incur a charge of $200.00 per violation plus a charge at current city
rates for the estimated water usage. Failure to pay these charges
within 30 days will cause the city to deny water, sewer and garbage
services to the property of the entity or person responsible. Additionally,
criminal charges may be filed by the city for tampering with a public
water system, if deemed necessary by the city.
(7) The property of and the facilities at the service connection shall
be inspected to insure compliance with state required minimum acceptable
operating practices for public drinking water systems as promulgated
by the state commission on environmental quality or successor agency.
The customer must, at his or her expense, properly install any backflow
prevention device required by the city. (30 TAC 290.46(j)). Failure
to provide or maintain compliance with these regulations shall be
considered a significant public health issue and water service will
be terminated by the city until the issue is resolved.
(8) All connections to the city water system must have plumbing systems
in compliance with the current International Plumbing Code and the
city’s cross-connection control plan.
(9) The provisions of the current International Plumbing Code shall apply
to every plumbing installation, including alterations, repairs, replacement,
equipment, appliances, fixtures, fittings, and appurtenances, when
connected to the city’s water or sewage system.
(10) If at any time the city determines that the customer service demands
have changed from those originally applied for to a different service
classification and the city determines that additional or different
facilities are necessary to provide adequate service, the city shall
require the customer to reapply for service under the terms and conditions
of this article. Customers failing to comply with this provision shall
be subject to the disconnection with notice.
(11) Service will be provided in the utility easement on the customer’s
lot and it is the customer’s responsibility to provide accurate
location of the lot property pins for proper placement of utility
services.
(l) Meters: Title, tampering, maintenance, setting.
(1) Title to all water meters and appurtenances, including the meter
boxes enclosing same, shall vest in the city.
(2) No person other than a duly authorized agent of the city shall open
the meter box, tamper, or in any way interfere with the meter box.
Tampering with any city equipment, assembly or device that provides
drinking water to the public is considered a criminal felony offence
and will be prosecuted as such if deemed necessary.
(3) The city will maintain, repair and replace all meters and appurtenances
in connection therewith at its cost. In the event such repairs are
required as a result of damage by entities or persons, other than
city personnel, the cost of the repairs will be charged to the responsible
party. Failure to pay these charges will cause the city to deny water,
sewer and garbage services to the property of the entity or person
responsible or property owner where damage occurred.
(4) All water service connections and water meters shall be set by employees
or agents of the city.
(5) As of September 2001, a valve must be installed on the customer side
of the meter. Meter valves on the customer side of the meter may be
operated by the customer or their agent. Meter valves on the city
side of the meter may only be operated by the city employees. A charge
equal to the city’s expenses will be invoiced to the customer
where the city is requested to turn on or off customer’s water
valves.
(m) Meter and meter boxes to be free from rubbish and obstructions.
After a meter has been set, the customer shall at all times
keep the space occupied by the meter and the meter box free from rubbish
or obstructions of any kind. Failure to provide required access to
perform maintenance shall initiate disconnection of water service
until clear access is provided.
(n) Inactive service.
Inactive service will no longer be
available after January, 2002.
(Ordinance 12-09-17C, ex. A, sec.
2, adopted 9/17/12; Ordinance
2018-27 adopted 9/18/18)
(a) A state commission on environmental quality assessment is applicable
to retail sewer service usage charges and is included in the charges
as provided for in the fee schedule found in the appendix of this
code.
(b) Monthly rates for residential customers.
Rates shall
be as provided for in the fee schedule found in the appendix of this
code.
(c) Monthly rates for commercial customers.
Rates shall
be as provided for in the fee schedule found in the appendix of this
code.
(d) Monthly rates for large commercial customers–Meters 2" and
larger.
Rates shall be as provided for in the fee schedule
found in the appendix of this code.
(e) RV’S.
Rates shall be as provided for in the fee
schedule found in the appendix of this code.
(1) Each tank dumped and rinsed:
City sewer customers
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No Charge
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All others
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As provided for in the fee schedule found in the appendix of
this code.
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(2) Domestic sewer dumping station is located at the city’s recycling
center at 301 FM2831. Location is available during normal working
hours Monday through Friday, except on city holidays.
(f) Sewer tap charges.
(1) Residential units will be charged a tap fee as provided for in the
fee schedule found in the appendix of this code for each standard
1-1/2" sewer grinder connection required where the collection line
is immediately adjacent to the property to be served.
(2) Commercial units will be charged the greater of a minimum of the
tap fee as provided for in the fee schedule found in the appendix
of this code for each standard 1-1/2" sewer grinder connection or
total costs computed on the basis of actual costs of labor materials
and equipment usage plus overhead.
(3) Service connection work outside of the scope of the stated connection
size or requiring the extension of service line in excess of 200 feet
from the existing sewer main shall be charged for on the basis of
the total actual costs of labor, materials, and equipment usage plus
overhead. This work, if compliant with city specifications, may also
be performed by a utility contractor approved by the city.
(g) Sewer service connection to city system.
(1) Requirements for mandatory sewer connection.
Effective January 1, 2004, the installation of any private on-site wastewater treatment or holding facility on property within the city’s boundaries which is less than 300 feet, (measured from boundary line of the property to the nearest point of the city’s sewer collection system along a public right-of-way or utility easement) is prohibited and service to any such property will be provided by the city. (Note: this does not apply to any person who has installed an on-site wastewater holding or treatment facility if that on-site facility was installed prior to effective date of January 1, 2004.) Any costs for connection to the city’s wastewater collection system in excess of the standard costs required under subsection
(f) must be paid for by the wastewater service applicant. The city must review and approve plans and specifications for any connection prior to construction (Texas Water Code 49.234; 30 TAC 293.113.).
(2) Traps.
Any commercial or nonresidential facility connected
to the city’s wastewater system and involved in the preparation
or serving of foods or having the potential to introduce dirt, grit,
sand, grease, oil, or similar substances into the wastewater system
will be subject to the conditions of the city’s grease and oil
control ordinance.
(3) Excluded flow and waste.
(A) No waste material, which is not biologically degradable, will be
permitted to be discharged into the city’s facilities, including
mud and debris accumulated during service line installation or construction
of private facilities. No plastic, cloth, or cloth wipe material is
permitted.
(B) No industrial wastes other than domestic sewage shall be discharged
into the city’s sewer system unless approved in writing by the
city council. No toxic wastes, wastes which would damage the collection
and treatment facilities or wastes which would interfere with the
waste treatment process shall be discharged into the city’s
sewer system.
(C) Industrial wastes shall not be diluted by unnecessary use of process
water, or by adding unpolluted water, before discharging into the
city’s sewer system. No unpolluted cooling water shall be discharged
into the city’s sewer system.
(D) No downspouts, yard or street drains, or gutters will be permitted
to be connected into the city’s sewer system.
(E) No ground water drains, foundation drains, or other subsurface drains
shall be connected in the city’s sewer system.
(F) No effluent drains from existing and/or abandoned septic tanks or
field lines will be permitted to remain in service.
(4) The city manager must approve extensions of sewer services in nonsewer
areas within city. All related expenses will be the responsibility
of the requesting customer. Upon completion of the sewer extension,
a prorata reimbursement fee will be developed based on related expenses.
Prorata fees will be assessed only to those lots that are adjacent
to the prorata extension and will be collected upon payment of sewer
tap fees. The city will reimburse the prorata fees to the customer
who initially paid for the extension of the prorata extension.
(h) Sewer grinders.
(1) Grinder pump system materials charges.
(A) Each residential and commercial unit served by the city’s sewage
system must be equipped with a sewer grinder pump system approved,
furnished and owned by the city as part of the sanitary sewer system.
(B) There are several types of sewer grinder pump systems serviced by
the city. Depending on the capacity and pressure requirements as determined
by the city, the fees are as provided for in the fee schedule found
in the appendix of this code.
(2) Sewer grinder system material charges are due and payable at the
time such material is required for installation. No material will
be released until the applicable charges are paid in full.
(3) Initial installation of each grinder pump system is the responsibility
of the owner/builder in accordance with the requirements of the city
and applicable state and local codes. Grinder control panels must
be located exterior to any building to be accessible to city employees
for service purposes. Final inspection and approval by a city employee
or representative is required to obtain sewer collection service.
Inspection of grinder pump systems will be performed by the city personnel
only after required checklist is returned to city office. Additional
inspections required due to systems not meeting city specifications
will be charged at actual cost to the city to ensure compliance.
(4) Electrical service for operating the sewer grinder(s) shall be provided
by the customer through a dedicated 240 volt 30 ampere circuit breaker
which has no other connections either external or internal to the
grinder control panel.
(5) The city will provide all maintenance and repairs for sewer grinders
after the installation has been approved for service. All costs for
maintenance services, including the pressure side connection and grinder
pump replacements, are included in the monthly rate for sewer service.
With the exception of those grinders that are damaged due to negligence
of the owner and in those/which case the owner will be required to
reimburse the city for all related costs. Maintenance of the line
from the property line to the grinder is the responsibility of the
property owner. Any grinder pump system installed and not in compliance
with city standards and specifications is subject to charges required
to bring it up to compliance in addition to inspection fees, with
charges to be paid by customer.
(i) Grinder pump and electrical control panel title, tampering, maintenance,
setting.
(1) Title to all grinder pumps, including the tanks and electrical control
panels, shall vest in the city.
(2) No person other than a duly authorized agent of the city shall open,
tamper, or in any way interfere with the grinder pump system. Tampering
with any city equipment, assembly or device that provides wastewater
collection, transportation or treatment to the public is considered
a criminal felony offense and will be prosecuted as such if deemed
necessary.
(3) The city will maintain, repair and replace all grinder pumps, including
the tanks and electrical control components in connection therewith
at its cost. In the event such repairs are required as a result of
damage by entities or persons, other than city personnel, the cost
of the repairs will be charged to the responsible party. Failure to
pay these charges will cause the city to deny water, sewer and garbage
services to the property of the entity or person responsible or property
owner where damage occurred.
(4) All sewer services connections to city’s infrastructure shall
be set by employees or agents of the city.
(5) Grinder pump tanks and related electrical panels is to be free from
rubbish and obstructions. After a grinder assembly has been set, the
customer shall at all times keep the space occupied by the grinder
pump tank and related electrical panels free from rubbish or obstructions
of any kind. Failure to provide required access to perform maintenance
shall initiate disconnection of water service until clear access is
provided.
(Ordinance 12-09-17C, ex. A, sec.
3, adopted 9/17/12; Ordinance
2018-27 adopted 9/18/18; Ordinance 2019-43, ex. A, adopted 9/17/19)
(a) Every person or legal entity desiring the installation of a water
meter or a water meter and sewer connection must execute the city
application and service agreement for same. A check or money order
in the amount due for the work requested must accompany the application.
No water meter or sewer connection shall be granted until all outstanding
charges, including taxes owed by the party or contractor desiring
service, are paid in full. Said outstanding amounts owed the city
apply not only to the specific property for which outstanding charges
are applicable, but for any and all property in the city owned by
the contractor and the owner of the property seeking city service.
(b) Classes of users.
All users of the city’s water and/or sewer services shall be classified as either: standard or nonstandard service, as further defined in section
13.03.002(k)(2) of this article. Either class of users may be further classified into subclasses according to residential or commercial by which service is provided.
(c) Service investigation fee.
The city shall conduct a
service investigation for each service application submitted to the
city. An initial determination shall be made by the city, without
charge, as to whether the service request is standard or nonstandard.
An investigation shall then be conducted and the results reported
under the following terms:
(1) All standard service requests shall be investigated without charge
and all applicable costs for providing service shall be quoted in
writing to the applicant within ten (10) working days of application.
(2) All nonstandard service requests shall be subject to a fee appropriate
to each project, of sufficient amount to cover all administrative,
legal, and engineering fees required by the city to:
(A) Provide cost estimates of the project;
(B) Develop detailed plans and specifications as per final plat;
(C) Advertise and accept bids for the project;
(D) Execute a nonstandard service contract with the applicant;
(E) Provide inspections to ensure that the project meets all applicable
city codes, ordinances, and requirements; and
(F) Provide other services as required by the city for such investigation.
(d) When the city determines that dedicated easements and/or facilities
sites are necessary to provide service to the applicant, the applicant
shall be required to make good faith efforts to secure the necessary
easements and/or sites in/on behalf of the city and/or pay all costs
incurred by the city in validating, clearing, and retaining such easements
or sites in addition to tap fees otherwise required pursuant to the
provisions of this article. The costs may include all legal fees and
expenses necessary to attempt to secure such easements and/or facilities
sites in/on behalf of the city.
(e) In the event of replat, the owner(s) will be responsible for the
relocating of the water/sewer service and/or hold the city harmless
for any maintenance of same.
(f) New water or sewer service requests for services outside of the city’s service area are addressed in section
13.03.015 of this article.
(Ordinance 12-09-17C, ex. A, sec.
4, adopted 9/17/12)
Water and sewer tap charges, as well as any prorata sewer main
or other required charges, are due and payable upon application or
on receipt of city’s billing for same. In no instance will the
city provide water to the premises until water and/or sewer tap and
installation charges are paid in full.
(Ordinance 12-09-17C, ex. A, sec.
5, adopted 9/17/12)
Certain applications for water and/or sewer service must be
accompanied by a noninterest bearing security deposit as follows:
(1) A deposit as provided for in the fee schedule found in the appendix
of this code is required for all residential units. However, if service
is discontinued twice in any twelve-month period for nonpayment of
billings, the city may increase the amount of deposit.
(2) A deposit as provided for in the fee schedule found in the appendix
of this code is required for all commercial connections. However,
the city may increase the amount of deposit to any new or existing
commercial unit if service is discontinued for nonpayment of billings.
Any increased amount would be based on the customer’s average
billings for the previous six-month period.
(3) A deposit as provided for in the fee schedule found in the appendix of this code for temporary meter (see section
13.03.002(j)(6)).
(4) The required deposit will be returned to the customer in full less
any charge due the city for water, sewer or other charges when the
customer terminates service. No interest will be paid on deposits.
For long term account holders of the city, on a case-by-case basis
and solely at the discretion of the city manager, or the city manager’s
designee, a new deposit fee may be waived by the city manager if,
in the judgment of the city manager, the applicant has a positive
past record with the city, the applicant’s current account is
in good standing, and the applicant has a good payment record with
the city. Solely at the discretion of the city manager, a long term
account may include those who make payment directly to the city through
an association as long as the criteria set forth above is met.
(Ordinance 12-09-17C, ex. A, sec.
6, adopted 9/17/12)
(a) Each residential unit and each commercial complex will be billed
for garbage collection service whether or not such service is utilized.
A single commercial complex comprised of several units under common
ownership providing a common function, i.e., a hotel or motel, will
be considered as one unit in garbage collection only rate application.
Commercial complexes comprised of diverse ownerships and uses will
be charged consistent with service provided in a manner approved by
the city and the customer.
(b) State and city sales tax is applicable to garbage collection services.
This tax will be added to the charges as provided for in the
fee schedule found in the appendix of this code.
(c) Residential service.
All living units with one pickup
per week will be charged as provided for in the fee schedule found
in the appendix of this code.
(d) Commercial service.
Rates shall be as provided for in
the fee schedule found in the appendix of this code.
(Ordinance 12-09-17C, ex. A, sec.
7, adopted 9/17/12)
(a) When water service commences for a customer, either residential or
commercial, garbage collection and assessment for such service, whether
used or not, will also be placed into effect. This provision does
not apply to new residential or commercial units until utilized for
a beneficial purpose such as occupancy, selling, rental, leasing,
etc.
(b) When water service is discontinued, for whatever reason, sewer and
garbage service and charges also cease.
(c) A commercial establishment which generates mainly paper as a refuse
may pay the minimum commercial rate if it uses cans for storage for
refuse and no more than three cans are used during a week.
(d) Rocks, waste scrap, bricks, roofing, building materials, or other
trash resulting from construction or major remodeling (including carpeting)
will not be removed from the premises by the garbage collector or
allowed to be disposed of at the city’s garbage compactor/recycling
center.
(e) All brush and large trimmings cannot exceed three inches (3") in
diameter nor more than five feet (5') in length. Leaves and clippings
and small brush are to be placed in bags, cardboard containers or
garbage cans. Trees, brush and limbs must be bundled and tied.
(f) Illegal waste (combustible items such as gasoline, oil, paint, chemicals,
etc.) will not be picked up. Scrap iron, car motors, and heavy metals
will not be hauled away. Automobile and vehicle tires are considered
illegal items at the landfill and will not be picked up or allowed
to be disposed of at the city’s garbage compactor/recycling
center.
(g) When garbage is placed in garbage bags or other similar containers
and animals tear open the bags and scatter the refuse before being
picked up, the garbage will not be picked up under those circumstances.
(h) A trash compactor will be stationed at the city’s recycling
center for those residents leaving town before the pickup date. Garbage
must be in plastic bags and taken to the compactor at the recycling
center and disposed of between 8:00 a.m. to 12:00 p.m. and 1:00 p.m.
to 4:00 p.m., weekdays and 10:00 a.m. until 3:00 p.m. on weekends,
except on posted city holidays (the recycling center will be open
on Monday holidays, except for Christmas). This facility will only
be available to city customers that pay a garbage fee.
(i) Any violation of subsections
(d),
(e),
(f),
(g) or
(h) above will result in a letter from the city advising the customer that the violation must be corrected or all utility services to the customer will be discontinued.
(j) Unless modified by action of the city, in conjunction with its designated
solid waste contractor, garbage pickup for residential units will
be as follows: Monday for Horseshoe Bay Proper, North, and South and
Tuesday for Horseshoe Bay West, Pecan Creek, Applehead, Applehead
Island, Bay Country, Siena Creek, Escondido and The Trails of Lake
LBJ.
(Ordinance 12-09-17C, ex. A, sec.
7.5 adopted 9/17/12; Ordinance
2019-43, ex. A, adopted 9/17/19)
(a) Restricted to organic matter not exceeding six (6) inches in diameter
resulting from grounds maintenance activities by customers of city
utilities.
(b) This service is not subject to sales tax.
(c) Fees.
Fees shall be as provided for in the fee schedule
found in the appendix of this code.
(Ordinance 12-09-17C, ex. A, sec.
8, adopted 9/17/12)
As of October 1, 2002, the city has relinquished all emergency
medical services to Llano County Emergency Service District #1 and
the Burnet County Emergency Service District #1.
(Ordinance 12-09-17C, ex. A, sec.
9, adopted 9/17/12)
All customers receiving service from the city shall be subject
to the provisions of this article and shall be charged the rates established
in this article. No reduced rates or free service shall be furnished
to any such customer (profit or nonprofit) for any service of the
city.
(Ordinance 12-09-17C, ex. A, sec.
10, adopted 9/17/12)
(a) City shall have the right to discontinue service and cut off the supply of water to a customer in accordance with section
13.03.013 after any city charge becomes delinquent. In addition to payment of all delinquent charges a customer shall pay in advance for restoring water and sewer service where such service has been discontinued because of the customer’s failure to pay a delinquent bill.
(b) When a property has been determined by the city to be abandoned the
water and sewer service connections will be inactivated. Reactivation
requires that the individual or entity requesting service pay all
city charges incurred against said property in addition to the appropriate
reconnect fee if no change in service configuration is required. If
service changes are requested, payment of tap fee(s) and any other
related expenses will be required.
(Ordinance 12-09-17C, ex. A, sec.
11, adopted 9/17/12)
(a) Bills are mailed within the first ten days of each month. The city
is not responsible for delays in delivery by the post office. A bill
not paid in full by the due date shown on the bill will be considered
delinquent.
(b) A ten percent (10%) penalty is added to the unpaid balance of the
bill on the day after the due date.
(c) Delinquent accounts are subject to termination of services. The service
termination date is approximately twenty (20) days after the due date.
The termination notice will be included on the monthly billing statement.
No other notice will be required.
(d) A charge as provided for in the fee schedule found in the appendix
of this code will be assessed to all accounts which are paid with
a check charged back against the city’s deposit account due
to insufficient funds. Any customer who has more than two (2) checks
returned due to insufficient funds in a twelve-month period will be
placed on a cash only basis.
(e) A charge as provided for in the fee schedule found in the appendix
of this code will be assessed to all accounts on the automatic debit
feature which have payments charged back against the city’s
deposit account due to insufficient funds. Any customer who has more
than two (2) charge-backs in a twelve-month period will be removed
from the automatic debit status and placed on a cash only basis.
(f) Penalties for late payment of taxes are consistent with chapter 33
of the Texas Property Tax Code. Therefore, delinquent taxes incur
a penalty of six percent (6%) of the amount of the base charge for
the first calendar month they are delinquent plus one percent (1%)
for each additional month or portion of a month the taxes remain unpaid
prior to July 1 of the year in which it becomes delinquent. However,
a tax delinquent on July 1 incurs a total penalty of twelve percent
(12%) of the delinquent charge without regard to the number of months
the charge has been delinquent. Further, a delinquent tax accrues
interest at a rate of one percent (1%) for each month or portion of
a month the charge remains unpaid. All persons receiving tax billings
shall be notified that charges not paid within the time prescribed
above shall bear the additional late payment charges for penalty and
interest. When the city contracts with an attorney for the collection
of delinquent taxes, fifteen percent (15%) of the total base charges,
plus penalty, and interest will be added to defray costs of collection.
(g) Pursuant to section 32.01 and section 32.05 of the Texas Property
Tax Code and section 49.231 of the Texas Water Code the taxes, penalties
and interest due for real property are secured by a lien against the
property that attaches each January 1. This statutory lien on real
property takes priority over a homestead interest in the property.
(h) If taxes are not paid within six (6) months after the delinquent
date action will be taken to restrict or terminate the provision of
water service in accordance with section 17.152 of the Texas Utilities
Code; provided, however that at least 45 days prior to the date service
shall be restricted or terminated, the city shall mail a notice by
certified or registered mail to the last known address of the customer
notifying such party of the action to be taken and advising customer
to contact the city’s city manager who may cancel the termination
if payment is received or if it is determined the customer’s
account is not delinquent.
(i) The exercise of the city’s right and power to sue to collect
payment for charges and any late payment charge of penalty or interest
due thereon shall be cumulative of all other rights of the city, including
particularly, the right to refuse service to any lot or parcel until
all such charges and any late payments due, have been paid in full.
(Ordinance 12-09-17C, ex. A, sec.
12, adopted 9/17/12)
(a) A correct/current copy of the schedule of service rates shall be
kept in the city’s office and made available during regular
business hours for inspection by any person.
(b) Upon written request, the city manager, as custodian of public records
of the city, will make requested material available under the terms
and conditions of the Open Records Act. No original material may leave
the office for any purpose.
(c) In order to limit the interruption in regular work procedures, material
requested for use in the office or copies of material will normally
be available in 24 hours and not more than three (3) working days,
if the amount of material requested is not excessive. The custodian
will advise the person making the request, in writing, a day when
the requested material will be available. Only items, which are completed,
will be furnished.
(d) If the custodian of public records questions whether or not the material
requested is public in nature, he shall have a maximum of ten days
after receiving the request in which to request a decision from the
attorney general.
(Ordinance 12-09-17C, ex. A, sec.
13, adopted 9/17/12)
It is the general policy of city council to provide any services
to areas outside the current boundaries of the city only by annexation.
Annexation will be at the discretion of the city council and no guarantee
of annexation is implied. At the discretion of the city council, the
city may enter into contracts with other political subdivisions of
the state to provide services.
(Ordinance 12-09-17C, ex. A, sec.
14, adopted 9/17/12)
(a) Generally.
(1) City’s limitations.
All applicants shall recognize
that the city must comply with local, state, and federal rules and
regulations as promulgated from time to time, and with covenants of
current indebtedness.
(2) Purpose.
It is the purpose of this section to define
the process by which the specific terms and conditions for service
to subdivisions and other kinds of nonstandard service are determined,
including the nonstandard service applicant’s and the city’s
respective costs. The applicant must be the same person or entity
that is authorized to enter into a contract with the city setting
forth terms and conditions pursuant to which nonstandard service will
be furnished to a property or subdivision.
(b) Application of rules.
(1) This section is applicable to subdivisions, additions to subdivisions,
developments, or whenever additional service facilities are required
for a single tract of property. Examples of nonstandard services for
a single tract of property include, but are not limited to, road bores,
extensions to the city’s water or sewer system, service lines
exceeding 2" diameter and service lines exceeding 200 feet. For the
purposes of this article, applications subject to this section shall
be defined as nonstandard. The city manager shall interpret, on an
individual basis, whether or not the applicant’s service request
shall be subject to all or part of the conditions of this section.
(2) This section sets forth the general terms and conditions pursuant
to which the city will process nonstandard service requests. The specific
terms and conditions pursuant to which the city will provide nonstandard
service in response to any request will depend upon the nature of
such request and may be set forth in a legally enforceable, contractual
agreement to be entered into by the city and the service applicant.
The agreement may not contain any terms or conditions that conflict
with this section.
(c) Nonstandard service application.
The applicant shall
meet the following requirements prior to the initiation of a nonstandard
service contract by the city:
(1) The applicant shall provide the city a completed service application
and agreement giving special attention to the item(s) on special service
needs of the applicant.
(2) A final plat approved by the city must accompany the application
showing the applicant’s requested service area. The plat must
be approved by all governmental authorities exercising jurisdiction
over lot sizes, sewage control, drainage, right-of-way, and other
service facilities. Plans, specifications, and special requirements
of such governmental authorities shall be submitted with the plat.
Applicants for single taps involving extension or upsizing of facilities
shall be required to submit maps or plans detailing the location of
the requested extension and details of demand requirements.
(3) Nonstandard service investigation fee shall be paid to the city in accordance with the requirements of section
13.03.004(c) for purposes of paying initial administrative, legal, and engineering fees. The city shall refund any balance that remains after it has completed its service investigation, and has completed all legal and engineering services associated with processing a request. In the event such a fee is not sufficient to pay all expenses incurred by the city, the applicant shall pay to the city all remaining expenses that have been, or will be incurred by the city and city shall have no obligation to complete processing of the request until all remaining expenses have been paid.
(4) If after the service investigation has been completed, the city determines
that the applicant’s service request is for property located,
in whole or in part, outside the area described in the city’s
defined service area, service may be extended provided that:
(A) The service location is not in an area receiving similar service
from another retail utility;
(B) The service location is not within another retail utility’s
certificate of convenience and necessity; and
(C) The city’s defined service area shall be amended to include
the entirety of applicant’s property for which service is requested.
Applicant shall pay all costs incurred by city for annexation or for
amending its boundary, including but not limited to engineering and
professional fees. The city may extend service prior to completing
the amendment to its boundary, but will do so only upon applicant’s
legally enforceable agreement to fully support such amendment (including
but not limited to payment of all professional fees, including legal,
surveying and engineering fees incurred by city in securing the amendment).
If the city determines to annex the property, the applicant shall
secure written requests for annexation from all ownership interests
in the property to be annexed, and shall pay all costs, including
engineering and professional fees for the annexation.
(D) Annexation is not automatically implied and is subject to section
13.03.015.
(d) Design.
Upon receipt of the signed service application
and investigation fee, the city shall study the design requirements
of the applicant’s required facilities prior to initiation of
a nonstandard service contract by adopting the following schedule:
(1) The city’s consulting engineer shall design, or review and
approve plans for, all on-site and off-site service facilities for
the applicant’s requested service within the city’s specifications,
incorporating any applicable municipal or other governmental codes
and specifications.
(2) The consulting engineer’s fees shall be paid out of the nonstandard service investigation fee under section
13.03.004.
(3) The consulting engineer shall submit to the city a set of detailed
plans, specifications, and cost estimates for the project.
(4) The development services manager, in conjunction with other departments
as necessary, shall ensure all facilities for any applicant meet the
demand for service as platted and/or requested in the plans or plat
submitted in application for service. The city reserves the right
to upgrade design of service facilities to meet future demands provided,
however, that the city shall pay a predetermined pro-rata share of
the expense of such upgrading in excess of the applicant’s facility
requirements, with the applicant charged an agreed-to pro-rata share
of the cost.
(e) Nonstandard service contract.
Applicants requesting
or requiring nonstandard service may be required to execute a written
contract, drawn up by the city’s attorney, in addition to submitting
the city’s service application and agreement. Said contract
shall define the terms of service prior to construction of required
service facilities. The service contract may include, but is not limited
to:
(1) All costs associated with required administration, design, construction,
and inspection of facilities for water/sewer service to the applicant’s
service area and terms by which these costs are to be paid.
(2) Procedures by which the applicant shall accept or deny a contractor’s
bid, thereby committing to continue or discontinue the project.
(3) Terms by which the city shall administer the applicant’s project
with respect to:
(A) Design of the applicant’s service facilities;
(B) Securing and qualifying bids;
(C) Execution of the service agreement;
(D) Selection of a qualified bidder for construction;
(E) Dispensing advanced funds for construction of facilities required
for the applicant’s service;
(F) Inspecting construction of facilities; and
(G) Testing facilities and closing the project.
(4) Terms by which the applicant shall indemnify the city from all third
party claims or lawsuits in connection with the project.
(5) Terms by which the applicant shall deed all constructed facilities
to the city and by which the city shall assume operation and maintenance
responsibility, including any enforcement of warranties in connection
with construction of the applicant’s project.
(6) Terms by which the applicant shall grant title or easement for rights-of-way,
constructed facilities, and facility sites and/or terms by which the
applicant shall provide for the securing of required rights-of-way
and sites.
(7) Terms by which the city council shall review and approve the service
contract pursuant to current rules, regulations, and bylaws.
(8) Agreement to enforceable remedies in the event applicant fails to
comply with all contract obligations, including specific performance.
The city and the applicant must execute a nonstandard service
contract prior to the initiation of construction of facilities by
the applicant. In the event that the applicant commences construction
of any such facilities prior to execution of a contract with the city,
then the city may refuse to provide service to the applicant (or require
full costs of replacing/repairing any facilities constructed without
prior execution of a contract from any person buying a lot or home
from applicant), and/or require that all facilities be uncovered by
the applicant for inspection by the city, and/or require that any
facilities not approved by the city be replaced, or take any other
lawful action determined appropriate by the city council.
|
(Ordinance 12-09-17C, ex. A, sec.
15, adopted 9/17/12)
With regard to construction of facilities, the city shall require
right-of-way easements or property dedicated to the city as per the
following conditions:
(1) If the city determines that right-of-way easements or facility sites
outside the applicant’s property are required, the applicant
shall secure easements or title to facility sites in/on behalf of
the city. All right-of-way easements and property titles shall be
researched, validated, and filed by the city at the expense of the
applicant.
(2) All costs associated with facilities that must be installed in public
rights-of-way on behalf of the applicant, due to the inability of
the applicant to secure private right-of-way easements, shall be paid
by the applicant. Alternatively, the applicant shall pay all costs,
including legal and other professional fees, and the condemnation
award in the event city secures such private easements or facility
sites through eminent domain proceedings.
(3) The city shall require an exclusive dedicated right-of-way on the
applicant’s property (as required by the size of the planned
facilities and as determined by the city) and title to property required
for other on-site facilities.
(4) Easements and facilities sites shall be prepared for the construction
of the city’s pipeline and facility installations in accordance
with the city’s requirements and at the expense of the applicant.
(Ordinance 12-09-17C, ex. A, sec.
16, adopted 9/17/12)
The city’s consulting engineer shall advertise for bids
for the construction of the applicant’s proposed facilities
in accordance with generally accepted practices. Plans and specifications
shall be made available, with or without charge, to prospective bidders.
Although the city reserves the right to reject any bid or contractor,
the city shall generally award the contract to the lowest and best
bidder in accordance with the following criteria:
(1) The applicant shall sign the service contract noting willingness
to proceed with the project and shall pay all costs in advance of
construction associated with the project;
(2) The contractor shall provide an adequate bid bond under terms acceptable
to the city;
(3) The contractor shall secure adequate performance and payment bonding
for the project under terms acceptable to the city;
(4) The contractor shall supply favorable references acceptable to the
city;
(5) The contractor shall qualify with the city as competent to complete
the work; and
(6) The contractor shall provide adequate certificates of insurance as
required by the city.
(Ordinance 12-09-17C, ex. A, sec.
17, adopted 9/17/12)
After the applicant has executed the service agreement, the
applicant shall pay to the city all costs necessary for completion
of the project prior to construction and in accordance with the terms
of the nonstandard service contract.
(Ordinance 12-09-17C, ex. A, sec.
18, adopted 9/17/12)
(a) All roadwork pursuant to state, county and/or municipal standards
(as applicable) shall be completed prior to facility construction
to avoid future problems resulting from road right-of-way completion
and excavation. Subject to approval of the requisite authority, road
sleeves may be installed prior to road construction to avoid road
damage during construction of applicant’s facilities.
(b) The city shall, at the expense of the applicant, inspect the facilities
to ensure compliance with city standards.
(c) Construction plans and specifications shall be strictly adhered to,
but the city reserves the right to change-order any specifications,
due to unforeseen circumstances during the design phase, to better
facilitate construction or operation of the applicant’s facility.
All change-order amounts shall be charged to the applicant.
(Ordinance 12-09-17C, ex. A, sec.
19, adopted 9/17/12)
The city is not required to extend retail utility service to
an applicant in a subdivision where the responsible party (applicant/developer)
of the applicable property (subdivision) has failed to comply with
the terms of this article. The applicant is responsible for paying
for all costs necessary for nonstandard service to a subdivision as
determined by the city under the provisions of this article and specifically
the provisions of this section; if the applicant fails to pay these
costs, the city has the right to require payment of these costs by
any one or more of the persons purchasing lots within such subdivision
before the city is obligated to provide water/sewer service. In addition,
city may elect to pursue any remedies provided by the nonstandard
service contract. Applicant is advised that purchasers of lots also
may have legal recourse to the applicant under state law.
(Ordinance 12-09-17C, ex. A, sec.
20, adopted 9/17/12)
This article is enacted after careful consideration and study
on the part of the city to insure that fair, adequate and equitable
rates and charges are fixed for the city’s facilities and services
to all customers. If any portion of this rate order should ever be
determined to be invalid or nonenforceable by a court of competent
jurisdiction, the city council declares that the remaining portions
shall remain in full force.
(Ordinance 12-09-17C, ex. A, sec.
21, adopted 9/17/12)
(a) It is the policy and mission of the city to provide quality services
on a timely basis at a fair price to all customers. The organization
responsible for carrying out this mission is comprised of a six person
city council, approximately 58 full-time employees and an average
of 15 volunteers. Any of those persons are willing to discuss customer
service in the context of their work responsibilities.
(b) The physical address of the city’s business office is #1 Community
Drive. The mailing address is P.O. Box 7765, Horseshoe Bay, Texas
78657. The telephone number is (830) 598-8741 and the fax number is
(830) 598-2977.
(c) As a political subdivision of the state and a taxing authority, the
city is regulated by the authority and rules of the state commission
on environmental quality and the comptroller of public accounts and,
of course, all applicable federal, state and county laws. The primarily
significant authorities and rules are found in the Texas Administrative
Code title 31 Natural Resources & Conservation and title 34 Public
Finance, Texas Water Code chapters 50 and 54 and Texas Local Government
Code. Complete copies of these codes are maintained and available
for review in the city office.
(d) All the laws, regulations and standards applicable to the construction,
maintenance, and operation of the facilities used in the provision
of city services are for the purpose of protecting the safety, health,
and well being of the customers and general public being served.
(e) Comments, concerns, and suggestions are solicited and will be responded
to on a timely basis.
(Ordinance 12-09-17C, ex. A, sec.
22, adopted 9/17/12)