Town of Dover, NJ Constituent Affairs Coordinator

Within the Town of Dover there shall be established a Constituent Affairs Coordinator which shall report to the Deputy Administrator, and shall:

(1)

Assist with community relations activities;

(2)

Respond to resident and community issues and/or complaints;

(3)

Address quality of life concerns for senior citizens;

(4)

Interface with local business owners;

(5)

Administer, operate and formulate programs for the community to improve the quality of life for residents; and

(6)

Assist the Deputy Town Administrator with economic development initiatives.

The Constituent Affairs Coordinator shall report to the Deputy Town Administrator.

The duties of the Constituent Affairs Coordinator shall include the following:

(1)

Communicate directly with residents, business owners, managers, and staff to research, and respond to concerns related to Town programs, policies, practices or actions; and

(2)

Act as liaison between elected officials, residents, and Town departments/staff, as permitted by law; and

(3)

Provide information and consultation to Town residents regarding Town services, programs and procedures; and

(4)

Provide direct contact with individual residential and commercial customers and citizen groups through in-person visits, email and telephone calls. Manage the receipt and handling of resident inquiries and complaints regarding Town services and programs; and

(5)

Interact and coordinate with other departments as necessary, to accomplish timely and consistent communications to the public; and

(6)

Assure the proper operation of data tracking and management system to ensure all inquiries are responded to in a timely manner; and

(7)

Interact and communicate with local, county and state nonprofit and faith base organizations in an effort to support and build partnership opportunities for new initiatives, programs and/or activities that supports and improves communities; and

(8)

Research, explore and attract new community initiatives that will result and/or assist with improving the quality of life of residents and business community; and maintain records of all communications/responses; and

(9)

Assist the Deputy Town Administrator with economic and community development activities and functions; and

(10)

Perform any other such responsibilities the Mayor or Deputy Town Administrator shall see fit to request.

The qualifications for the position of Constituent Affairs Coordinator shall include:

(1)

Knowledge of municipal organization and functions, practices and services; and

(2)

Ability to establish and maintain relationships with local government agencies, businesses and the public; and

(3)

Knowledge of the Town of Dover and the demographics and cultural diversity of its residents; and

(4)

Knowledge of effective promotional and public relations activities; and

(5)

Ability to exercise considerable independent judgment and concisely communicate responses to complex inquiries in accordance with ordinances, rules, departmental policies and procedures, and other regulations; and

(6)

Ability to communicate effectively, both orally and in writing, in English and Spanish; and

(7)

Ability to interpret and explain policies, procedures, and services to the general public.

The Constituent Affairs Coordinator shall be appointed by the Mayor and shall serve during the term of office of the Mayor appointing him/her, and until the appointment and qualification of the successor. The Constituent Affairs Coordinator shall serve at the pleasure of the Mayor and may be removed by the Mayor at his/her discretion. The Constituent Affairs Coordinator shall be an unclassified position and not subject to the qualification of the successor. The Constituent Affairs Coordinator shall serve at the pleasure of the Mayor and may be removed by the Mayor at his/her discretion.