The electric department shall be responsible for utility services
accounting, utility customer invoicing, and collection for the electric,
refuse, sewer and water service utilities of the city.
(Prior code § 2.23; Ord. 3721 § 1, 2001; Ord. 6643 § 1, 2023)
All applications for utility service shall be made at locations
designated by the city manager, or his or her designee. Applicant
must state fully the use of each service desired, and no person will
be allowed a use for any other purpose than as stated in their applications,
or to supply other parties than those covered by the application.
(Prior code § 2.24; Ord. 3430 § 2, 1999)
The utility director or other person in charge of utility customer
care of the electric department may require any customer to deposit
with the city an amount of money to secure the payment of the customer's
bills for utility service, which deposit shall not exceed the estimated
bill of the customer for two months' service.
Such deposit shall be returned to the customer upon the discontinuance
of the service, less any bill remaining unpaid, and may, in any event,
be returned to the customer at the expiration of one year, if the
customer's bills for all municipal utility services have during that
period, been paid before becoming delinquent.
(Prior code § 2.25; Ord. 4418 § 1, 2006; Ord.
6643 § 2, 2023)
Invoices for utility services rendered shall be as follows:
A. Except
in instances where explicitly allowed by city ordinance or approved
policy, utility services shall be invoiced monthly. Each invoice period
shall represent as near as possible one month's service, except for
new services which may have been connected during the invoice period.
Flat rate charges shall be invoiced one month in arrears. New services
established during an invoice period shall be invoiced for services
received during that period.
B. Flat
rate charges for new or discontinued services shall be prorated when
service for a full billing period is not received.
C. For
customer-generators eligible for the net metering rate with surplus
(NM-1), as established by California
Public Utilities Code, Section
2827, where the on-premises solar, wind, and/or solar/wind hybrid
electric generation, interconnected behind the customer-generator's
meter of record, and servicing a maximum of 100 percent of the customer-generator's
meter of record total annual kilowatt-hour electric load, the customer-generator
will receive an annualized billing for the energy charges for the
electric meter of record, as allowed by city ordinance and/or approved
city policy.
D. Annual
Period for All Net Metering Customer Generators. The eligible net
metering customer-generator's annual period is defined as:
1. A
12-month period, during which the customer-generator operates the
solar, wind, and/or solar/wind system beginning with the occurrence
of the anniversary date, resulting in the customer-generator being
an annual net energy consumer or an annual net energy generator. A
new annual period will begin with the end of each 12-month cycle with
the next calendar occurrence of the anniversary date, or when a customer-generator
has been classified as a net metering customer-generator.
2. When
customer-generators discontinue electric service prior to the completion
of their annual period, the default annual period is the amount of
time between the customer-generator's annual period anniversary date
and the date of service cancellation.
3. Anniversary
Date. The "anniversary date" is defined as the beginning date of the
annual period. The anniversary date is determined as follows.
a. For active electric accounts: the date the customer-generator electric
account is transferred to a net metering rate.
b. For new electric accounts: the date the customer-generator electric
account is transferred to, or established as, a net metering account.
E. Past
due amounts on a customer's active utility service account may be
transferred to any other active utility service account of the same
customer. Where the final bill amounts from a customer's previous
utility services accounts become past due and that customer has an
active utility services account, the past due amounts shall be transferred
to the current active account of the customer. No new utility services
account shall be established until all of a customer's past due utility
service obligations to the city have been paid in full.
F. Where
a rental property owner has past due charges for utility services,
no new account can be established for service at that same property
until payment is rendered for those same charges.
G. Each
supply of water or electric service shall be separately metered and
meter readings shall not be combined for invoice purposes except as
authorized by the finance director.
H. Invoice
and payment of water and sewer service charges are inseparable.
I. Customers
requesting same day service shall be charged a fee as established
by resolution adopted by the city council, as amended from time to
time. This service is subject to availability.
(Prior code § 2.26; Ord. 2670 § 1, 1993; Ord. 3430 § 2, 1999; Ord. 3721 § 1, 2001; Ord. 4418 § 1, 2006; Ord. 4521 § 1, 2007; Ord. 4707 § 1, 2009; Ord. 4898 § 1, 2010; Ord. 5800 § 28, 2017)
A. Where
the city overcharges or undercharges a customer as the result of a
billing error, the city may render an adjusted bill for the amount
of the undercharge, without interest, and shall issue a refund or
credit to the customer for the amount of the overcharge, without interest.
Adjusted billing shall be computed back to the date that the city
determines the billing error commenced, except that:
1. The
period of adjustment for an undercharge shall not exceed 12 months
for all classes of service.
2. The
period of adjustment for an overcharge shall not exceed 12 months
for all classes of service.
B. The
city may estimate a customer's water and/or electric usage for the
billing error period; based on the following:
1. Accurately
metered subsequent use, normally 30 days or more. If the customer
discontinues service after correction of the "billing error" use condition,
but prior to the completion of 30 days, the director may use a shorter
period; or
2. Accurately
metered use prior to the onset of the "billing error" use, normally
one year or more (the director may use less than one year when it
is the only appropriate or available recorded prior usage); or
3. Accurately
metered use from a remote check meter; or
4. The
customer's equipment and hours of operation; or
5. The
known percent error in metering attributable to the "billing error"
use condition as determined by the director; or
6. Annual
use profile of like customers (percent of annual use); or
7. Any
combination of the methods listed above; or
8. Other
reasonable and supportable billing methodology when none of the aforementioned
estimating techniques is appropriate under the circumstances.
C. In accordance with Section
14.04.090, the customer has the right to dispute the city's estimate of the "billing error" usage on which the bill is based. However, the customer may be required to provide supporting information to substantiate this dispute.
(Ord. 4418 § 2, 2006; Ord. 6643 § 3, 2023)
All utility bill collections shall be prorated to each utility
on the basis of the prior month's billing and shall be credited to
the respective utility operation funds.
(Prior code § 2.27)
A. Utility
service account payment shall be due upon receipt of invoice. Payment
may be made either by mail, or at authorized payment locations or
through other city-authorized payment methods. An account shall be
considered past due if payment is not received on or before the bill
due date, which shall be no less than 21 days from the invoice date.
B. Customers
shall be mailed reminder notices if payment is not received on or
before the bill due date. A reminder notice may also be conspicuously
posted at the customer's premises. If payment in full is not received
within 15 days of the reminder notice, service shall be subject to
termination.
At least 48 hours prior to termination of service, a final notice
shall be provided to the customer by telephone, mail, in person, or
by posting in a conspicuous location at the premises in accordance
with Section 10010.1(b) of the
Public Utilities Code.
Service to an account already subject to special payment arrangements
shall be terminated 24 hours after notice is posted on the served
premises.
Customers requesting reestablishment of utility service following
termination as provided above shall be charged a reestablishment fee
as established by resolution adopted by the city council, as amended
from time to time.
C. No
terminated utility service shall be reestablished until a deposit
equivalent to two months' estimated service charges has been made
at the discretion of the finance department, together with all delinquent
utility charges. A reestablishment charge as established by resolution
adopted by the city council, as amended from time to time, shall also
be due. If reestablishment of terminated service is requested after
regular working hours and all deposits and delinquent charges have
been paid, the after hours reestablishment fee shall be due as established
by resolution adopted by the city council, as amended from time to
time.
D. Payments
for utility services not received by the due date shall be subject
to a late payment fee as established by resolution adopted by the
city council, as amended from time to time, which shall be added to
the subsequent invoice for services.
E. In
addition to the right to discontinue utility services, the city shall
have the right to collect the unpaid utility charges from the owner
or occupant of such premises at its discretion by any appropriate
legal action.
F. Late
payment charges may be waived if the customer enters into a payment
arrangement agreement with the city.
(Prior code § 2.28; Ord. 1567 § 1, 1981; Ord. 1608 § 1, 1982; Ord. 2444 § 1, 1991; Ord. 2990 § 1, 1996; Ord. 3430 § 2, 1999; Ord. 3721 § 1, 2001; Ord. 4085 § 1, 2004; Ord. 4161 § 1, 2004; Ord. 4418 § 1, 2006; Ord. 4710 § 1, 2009; Ord. 5800 § 29, 2017)
A. Dishonored
personal or business checks shall be subject to a check return fee
as established by resolution adopted by the city council, as amended
from time to time. Failure to immediately redeem an account following
return of a dishonored personal or business check shall subject the
customer to service termination after five days' notice. Terminated
service shall not be reestablished until the amount due is paid in
cash, money order, cashier's check, or credit card along with a reestablishment
charge as established by resolution adopted by the city council, as
amended from time to time.
B. Autopay
or ABD transactions returned for nonsufficient funds shall be subject
to a return fee as established by resolution adopted by the city council,
as amended from time to time. Failure to immediately redeem an account
following return of a payment shall subject the customer to service
termination after five days' notice. Terminated service shall not
be reestablished until the amount due is paid in cash, money order,
cashier's check, or credit card along with a reestablishment charge
as established by resolution adopted by the city council, as amended
from time to time.
(Ord. 4418 § 2, 2006; Ord. 4507 § 1, 2007; Ord. 4534 § 1, 2007; Ord. 4583 § 1, 2007; Ord.
5800 § 30, 2017; Ord. 6643 § 4, 2023)
A. Any consumer who connects or reconnects a utility service without authorization by any means, including the breaking of meter seals, shall have his or her utility services immediately disconnected without notice and shall be charged a service fee for unauthorized service reconnect as established by resolution adopted by the city council, as amended from time to time. Such service shall be resumed only in compliance with Section
14.04.060(C) and when the unauthorized service reconnect fee has been paid.
B. Where
the city determines that there has been unauthorized use of any utility
service, the city may bill the customer for such use based on city's
estimate of the amount of unauthorized use for up to three years.
Such estimated billing shall indicate unauthorized use for the most
recent three years.
(Prior code § 2.29; Ord. 4418 § 1, 2006; Ord. 4638 § 1, 2008; Ord. 5800 § 31, 2017)
Consumers must notify the electric department when service is
to be discontinued, and no charge will be made for disconnecting service.
Until such notification the consumer will be charged with continuous
use.
If a final bill of a consumer who has moved to a new service address within the city is not paid in the time period provided in Section
14.04.060, such consumer's utility service at the new service address shall be cut off as so provided. Any final bill not paid within 30 days shall be turned over to a collection agency or the city attorney for collection.
(Prior code § 2.30; Ord. 2444 § 1, 1991; Ord. 6643 § 6, 2023)
A. In
the event of disputed utility charges, the owner or occupant of any
premises may within 20 days of billing, appeal utility charges by
depositing the amount billed with utility customer care and making
a written application to the utility director or designee stating
the circumstances and requesting an adjustment in the charges. The
utility director or designee may, upon such application, find that
the rates or charges are unjust, inequitable or otherwise inappropriate
as applied to the particular premises. The utility director or designee
may adjust an individual bill or make a permanent adjustment as required
by the circumstances.
B. The
decision of the utility director or designee may be appealed to the
Roseville public utility commission by filing a written request with
the utility director or designee within 20 days of the utility director's
decision.
C. The
decision of the Roseville public utility commission may be appealed
to the city council by the owner, the occupant or the city by filing
a written request with the city clerk within 20 days of the Roseville
public utility commission's decision.
(Prior code § 2.31; Ord. 2658 § 1, 1992; Ord. 6643 § 7, 2023)
As part of the meter retrofit program, billing for water services
will be as follows:
A. Multiple
Dwelling Units on a Single Assessor Parcel Operating Off of a Single
Water Service Line.
1. For
a water service feeding three or less dwelling units, a monthly service
charge based on the meter size will be established for each connection
and residential metered water rates will be used to bill commodity
charges.
2. For
a water service feeding more than three dwelling units, a monthly
service charge based on meter size will be established and nonresidential
metered water rates will be used to bill commodity charges.
B. Multiple
Water Services Serving a Single Dwelling Unit, or Multiple Parcels
Maintained as a Single Residence.
1. A
monthly service charge based on the meter size will be established
for each connection.
2. Residential
metered water rates will be used to bill commodity charges.
C. Multiple
Units on Multiple Assessor Parcels Operating Off of a Single Water
Service Line. In the event a water service line serves two or more
dwelling units on two or more parcels, the billing charges will be
determined by the environmental utilities director.
D. Multiple
Privately Owned Units Operating Off of a Common Water System, Applicable
only to Roseville Greens and Cirby Woods III, the Only Two Condominium
Complexes in the City When the Water Meter Retrofit Program was Initiated,
and Not Applicable to Other Condominiums, or Complexes that Include
Both Privately Owned and Rental Units.
1. Each
owner unit will receive a flat-rate water bill. The flat rate will
be calculated based on the amount due for the prior year's usage for
the entire complex (not limited to a building or unit within the complex).
The environmental utilities director has the authority to calculate
the rate each June using the prior 12 months of usage ending in April.
The amount will be calculated as follows:
a. A monthly service charge based on the meter size for each connection;
b. Nonresidential water rates will be used to calculate commodity charges;
c. The monthly amount billed to each unit will be the total amount due
for all meters and backflow maintenance and repair for the complex
for the prior year, divided by the total number of units, divided
by 12 months;
d. If an owner (or owners) is/are delinquent, the unpaid balance will
be collected through the use of all available legal means;
e. The water rates used will be consistent with the rate schedule as
adopted by city council.
2. The
usage used to calculate the flat rate will include all usage to the
complex including landscape irrigation, pools and common areas.
3. The
city will not adjust the rate to accommodate differences in dwelling
size or occupancy.
4. Each
property owner, whether the dwelling is occupied or vacant, is required
to maintain water service.
E. Apartment
Complexes and Mobile Home Parks with a Private On-Site Water System
and Metered as Part of the Retrofit Program.
1. A
monthly service charge based on the meter size will be established
for each connection.
2. Nonresidential
metered water rates will be used to bill commodity charges.
3. The
city will not provide individual water bills or allocate bills to
individual occupants/users.
4. The
monthly charges will be billed to the property owner unless otherwise
determined by the environmental utilities director.
(Ord. 4001 § 1, 2003.; Ord. 4362 § 1, 2006; Ord. 5007 § 1, 2011)