There is hereby established in the Department of Administration
a Division of Constituent Services, which shall be responsible for
the centralization of all citizens' and organizations' complaints
and inquiries on all aspects of City services and operations to enhance
citizen confidence in government by expediting the handling of complaints
and inquiries in coordination with the various departments of City
government. Complaints and inquiries to be coordinated through the
Division of Constituent Services will include, but are not limited
to, the handling of counseling and referrals for social services,
tenant assistance and education, housing and employment inquiries,
taxi and livery complaints, quality of life issues, violations of
City codes and general inquiries of City services available.
The personnel staff in the Division of Constituent Services
may include clerical, operational, supervisory and managerial positions
as deemed necessary within the budgetary limits established by the
Council.