As necessity may arise in the event of breakdown, emergency
or for any other unavoidable cause, the Department shall have the
right to cut off the water supply temporarily, in order to make necessary
repairs, connections, etc. The Department will use reasonable and
practical measures to notify the customer of such discontinuance of
service, but the Department shall not be liable for any damage or
inconvenience experienced by the customer; or any claim against it
at any time for interruption in service, lessening of the supply,
inadequate pressure, poor quality of water, or for causes beyond its
control. When the supply of water is to be temporarily interrupted,
written notice will be given. When practicable to all customers affected
by the temporary interruption of service, stating the probable duration
of the interruption, and also the purpose of the interruption.
Complaints with respect to the character of the service furnished,
or the reading of the meters, or of the bills rendered, must be made
at the Department's office, either orally, or in writing, and a record
of such complaint will be kept by the Department, noting the name
and address of the complainant, the date, the nature of the complaint
and the remedy.
The Superintendent or his authorized agent or any authorized
agent of the municipality shall at all reasonable hours have free
access to all parts of any premises to which sewer services are supplied
or connected, for the purpose of inspection or doing anything in connection
with said sewer installation for the purpose of protecting the interest
of the municipality therein, and any person who shall resist or refuse
such access shall, upon conviction, be subject to the penalties hereinafter
prescribed as for any other violation of these rules and regulations.
No agent or employee of the Department has authorization to
bind the Department by any promise, agreement or representation.