[R.O. 2011 §29-1; Ord. No. 2868 §§1 — 4, 6-17-1996]
A. 
All utility statements mailed to utility customers of the City of Salem, Missouri, shall, among other things, state when all delinquent accounts in that customer's name shall be disconnected.
B. 
A utility customer who has had utility services disconnected shall pay all delinquent utility charges, plus a service fee, before utility services shall again be provided. The service fee is to be as follows:
1. 
Twenty-five dollars ($25.00) if the reconnection is accomplished during normal working hours.
2. 
Fifty dollars ($50.00) if the reconnection is performed during other than normal working hours.
"Normal working hours" are defined as 8:00 A.M. to 5:00 P.M., Monday through Friday except on declared City holidays.
C. 
A utility customer who has more than one (1) utility account with the City and has become delinquent on one (1) or more of the accounts shall be disconnected on the delinquent accounts only. If the customer fails to pay the delinquent charges plus service fees on an account within thirty (30) days after disconnection, then the City may disconnect utilities on all accounts in that customer's name or control.
D. 
A utility customer with CT metering service who has had utility services disconnected shall pay all delinquent utility charges plus a one hundred dollar ($100.00) service fee before utility services shall again be provided.
[1]
Cross References — As to discount on prompt payment of electric bills, §515.290; as to delayed payment penalty on electric bills, §515.300; as to delayed payment penalty on sewer bills, §710.090; as to delayed payment penalty on water bills, §705.050.
[R.O. 2011 §29-2; Ord. No. 2728 §§1 — 3, 12-5-1988]
A. 
Termination. The City of Salem, Missouri, may terminate all utility services it provides any person, business or corporation conducting business in the City of Salem, Missouri, without a current business license.
B. 
Reconnection Fees. In the event utility services are terminated as provided for herein, no utility services shall again be provided such person, business or corporation conducting business in the City of Salem, Missouri, until a current business license has been purchased and all penalties and utility reconnection fees have been paid in full.
C. 
Notice Of Termination. The City of Salem, Missouri, shall give each person, business or corporation at least five (5) days' written notice of its intention to terminate utility services by delivering said notice to the office of the person, business or corporation or mailing said notice to the last known address of such person, business or corporation. Actual receipt of said written notice by such person, business or corporation is not necessary.
[R.O. 2011 §29-3; Ord. No. 2888 §1, 8-4-1997; Ord. No. 3172 §1, 7-6-2009]
A. 
The City of Salem shall require a utility deposit for all new utility accounts and reconnected accounts except as provided in Subsections (2) and (3) below:
1. 
Residential electric
$125.00
Residential water
$50.00
Commercial electric
$150.00
Commercial water
$50.00
Multiple utility accounts
$500.00
Sanitation
$25.00
2. 
A utility customer will not be required to post a utility deposit if the customer has a credit history with the City of Salem for a period of twelve (12) consecutive months immediately prior to applying for utility services and the customer has not had any utility service disconnected for non-payment on more than one (1) occasion within the twelve (12) consecutive months immediately prior to application for services.
3. 
A customer will not be required to post a utility deposit if the customer's deceased spouse had a credit history with the City of Salem for a period of twelve (12) consecutive months immediately prior to applying for utility services and the deceased spouse did not have any utility service disconnected for non-payment on more than one (1) occasion within the twelve (12) consecutive months immediately prior to application for services.
4. 
The City will not pay interest on deposits.
5. 
Deposits will be refunded upon closing of the utility account.
6. 
Deposits shall be applied to overdue accounts and any remaining amount shall be refunded to customer upon closing of the account.
[R.O. 2011 §29-4; Ord. No. 3173 §§1 — 3, 7-6-2009]
A. 
After a customer's account with the City of Salem, Missouri is past due more than ninety (90) days, the account may be sent to a collection agency for collection purposes authorized by law including, but not limited to, the pursuit of litigation for collection purposes.
B. 
The customer shall be responsible for all collection fees and costs including attorney fees, expenses of litigation, court costs and interest and penalties on the past due account.
C. 
The Mayor is hereby authorized upon approval of the Board of Aldermen of the City of Salem to contract with a collection agency to pursue collection of customer accounts of the City of Salem, Missouri.
[Ord. No. 3286 §§1 — 3, 2-2-2015]
A. 
When the City Clerk shall issue a building permit for a non-residential new construction or remodeling project, the City Clerk shall notify the head of the Electrical Department and Water and Sewer Department of such issuance.
B. 
The head of the City Electrical Department and/or the head of the Water and Sewer Department or their designee shall inspect the plans or premises of the non-residential construction project to determine if there will need to be upgrades in the electrical or water and sewer service to be provided to the new or remodeled premises.
C. 
If the head of the Electrical or Water and Sewer Department shall determine that there will need to be an upgrade to the electrical or water and sewer service for which the City of Salem shall incur an expense, the head of either such department may cause to be sent to the building permit holder an estimate of the expense to the City of Salem and direct that payment must be paid to the City of Salem before any such upgrades to services are commenced by the City of Salem.
[Ord. No. 3496, 12-28-2021; Ord. No. 3501, 3-8-2022]
A. 
No residential customer connected and receiving electric service from the City of Salem, Missouri, shall be disconnected from electric service for non-payment of utility bills, including all residential tenants of apartment buildings when electricity is used as the source of cooling or heating, or to operate the only cooling or heating equipment at the residence during the following weather situations:
1. 
On any day when the National Weather Service local forecast, between 6:00 A.M. and 9:00 P.M. for the following twenty-four (24) hours, predicts that the temperature shall rise above ninety-five degrees Fahrenheit (95° F.) or that the heat index shall rise above one hundred five degrees Fahrenheit (105° F.).
2. 
On any day when utility personnel are not available to reconnect utility service during the immediately succeeding day or days and the National Weather Service local forecast between 6:00 A.M. and 9:00 P.M. predicts that the temperature during the period of unavailability shall rise above ninety-five degrees Fahrenheit (95° F.) or that the heat index shall rise above one hundred five degrees Fahrenheit (105° F.).
3. 
On any day when the National Weather Service local forecast predicts the temperature to drop below thirty-two degrees Fahrenheit (32° F.) during the following twenty-four (24) hour period; and
4. 
On any day when utility personnel are not available to reconnect utility service during the immediately succeeding day or days and the National Weather Service local forecast predicts the temperature to drop below thirty-two degrees Fahrenheit (32° F.) during the following twenty-four (24) hour period.
B. 
A residential customer previously disconnected from electric service may be reconnected to electric service during the occurrence of a weather situation, as set forth above in Subsection (A) of this Section, as follows:
1. 
Upon compliance with Section 700.010 of the Code of Ordinances of the City of Salem, Missouri; or
2. 
Upon written request and payment of the service fee for reconnection of electric service, as set forth in Section 700.010(B) of the Code of Ordinances of the City of Salem, Missouri, if previous disconnection from electric service occurred within fifteen (15) days prior to the occurrence of a weather situation, as set forth in Subsection (A) of this Section, and the residential customer is not in default for non-payment of utility bills to the City of Salem, Missouri, in excess of thirty (30) days.
3. 
No residential customer shall qualify for reconnection of electric service, pursuant to Subsection (B)(2) of this Section, whom is in default to the City of Salem, Missouri, for non-payment of utility bills and their account has been referred to a third-party for debt collection.
C. 
This Section shall not require reconnection of any residential customer previously disconnected from electric service that has not complied with Section 700.010 of the Code of Ordinances of the City of Salem, Missouri, or Subsection (B)(2) of this Section.
D. 
Only one (1) service fee for reconnection of electric service, pursuant to this Section, shall be assessed during a thirty (30) day period.
E. 
Electricity consumed pursuant to this Section shall be billed to the customer in accordance with Section 700.090 of the Code of Ordinances of the City of Salem, Missouri.