If the utility requires a deposit pursuant to the Rules and Regulations contained in this chapter or the Water Regulations of the Pennsylvania Public Utility Commission, deposits will be handled in the manner required by and consistent with the applicable regulations of the Public Utility Commission and the Public Utility Code.
A. 
Notices from the utility to a customer shall normally be given in writing, and either delivered or mailed to him at his last known address.
B. 
Where conditions warrant, and in emergencies, the utility may resort to notification either by telephone or messenger.
Notice from the customer to the utility may be given by him or his authorized representative orally or in writing:
A. 
At the office of the Bureau of Water (Treasury Department) located at 39 W. Chestnut St. Lancaster, OA 17603; or
B. 
To an employee of the utility.
Meters shall be read at regular monthly or quarterly intervals at the option of the utility, for the preparation of regular bills and as required for the preparation of opening bills, closing bills and special bills.
All bills for unmetered service shall be rendered quarterly in arrears.
The customer shall be responsible for the payment for all service rendered by the utility until written notice to discontinue the same is received and reasonable time from receipt of such notice has elapsed for the utility to take the final reading of the meter.
If any monthly or quarterly bill is not paid within 30 days after due, the water may be shut off, after all appropriate notices as required by the City's tariff and regulations adopted and promulgated by the Pennsylvania Public Utilities Commision are provided; it being the intent of the City of Lancaster that customers within the City receive the same notices and notifications required by Pennsylvania law for customers located outside the City and within the City's certificated territory as a regulated public utility company.
Payments received within five days of the due date indicated on the bill will be deemed by the utility to be a payment within the period in which it becomes due.
Bills or notices relating to the utility or its business shall be mailed or delivered to the customer's last address as shown by the books of the utility, and the utility shall not be otherwise responsible for delivery. The utility shall deliver or mail all such notices and bills to the address given on the application until a change, in writing, has been filed with the utility by the applicant. Failure to receive a bill shall not exempt any customer from the payment of the penalty. The presentation of a bill to the customer is a matter of accommodation and not a waiver of this rule.
Charges for water furnished through a temporary service connection shall be at the established rates for other customers.
The applicant for temporary service shall be required:
A. 
To pay the utility, in advance, the estimated cost of installing and removing all facilities necessary to furnish such service.
B. 
To deposit an amount sufficient to cover bills for water during the entire period such service may be used, or to otherwise establish his credit.
C. 
To deposit with the utility an amount equal to the value of any equipment loaned by the utility to such applicant for use on temporary services.
The customer shall use all possible care to prevent damage to the meter or to any other loaned facilities of the utility which are involved in furnishing the temporary service from the time they are installed until they are removed or until 48 hours' notice, in writing, has been given to the utility that the contractor or other person is through with the meter or meters and the installation. If the meter or other facilities are damaged, the cost of making repairs shall be paid by the customer.
Water for construction purposes may be furnished by a metered service line from the main or by a utility-issued permit to use a fire hydrant with a utility-issued isolation device and billing meter. Fire hydrant connections are only available at the locations outlined in § 295-51. There shall be no hook-ups at the curb stop. A permit fee may be required for the utility-issued isolation device with billing meter. If temporary service is supplied through a fire hydrant, a permit for the use of the hydrant shall be obtained from the municipality and the utility, It is specifically prohibited to operate the valve of any fire hydrant other than by the use of a spanner wrench designed for this purpose.
A. 
PADEP requires that the utility permit all locations where water is withdrawn from hydrants connected to the utility's distribution system. The customer must contact the utility to arrange for a permit and a utility-issued isolation device and billing meter before water may be withdrawn at any of the PADEP-approved locations listed below:
(1) 
Conestoga Water Treatment Plant, 150 Pitney Road, Lancaster. PA.
(2) 
Susquehanna Water Treatment Plant, 900 South Fifteenth Street, Columbia, PA.
(3) 
WH-14459 2250 Old Philadelphia Pike, Rear East Lampeter Township Building.
(4) 
WH-14460 2056 Waterford Drive.
(5) 
WH-12369 506 Ashton Place.
(6) 
WH-11161 642 Fountain Avenue.
(7) 
WH-12606 5 Bentley Lane.
(8) 
WH-14778 55 Cartledge Lane.
(9) 
WH-12460 140 South Tree Drive.
(10) 
WH-17766 400 Block of East Fulton Street, north side.
(11) 
WH-11735 451 College Avenue.
(12) 
WH-10385 Green Street at South Duke Street.
(13) 
WH-10848 347 North Reservoir Street.
(14) 
WH-10580 Ruby Street at 6th Street.
(15) 
WH-11822 304 South Broad Street.
(16) 
WH-10254 North Queen Street at Penn Square.
(17) 
WH-10621 Fairview Avenue at Fremont Street.
(18) 
WH-11786 750 West Chestnut Street.
(19) 
WH-11153 756 Hamilton Street.
(20) 
WH-10684 861 Marjory Terrace.
B. 
The City may and will update this list from time to time by resolution of City Council as may be necessary at the direction of the PADEP.
Tampering with any fire hydrant for the unauthorized use of water therefrom or for any other purpose is a misdemeanor, punishable by law.
The penalty for delinquent water service payment shall be governed by § 249-32.