[Adopted 4-23-1998 Ord. No. 98-13]
There is hereby created the position of Public
Safety Telecommunicator Trainee for the Township of Lacey.
A.
The duties of the Public Safety Telecommunicator Trainee,
under close supervision as a trainee and productive worker, receives
and responds to telephone or other electronic requests for emergency
assistance, including law enforcement, fire, medical or other emergency
services and/or dispatches appropriate units to response sites. The
Public Safety Telecommunicator Trainee shall also perform related
work as required.
B.
The term of office for a Public Safety Telecommunicator
Trainee shall be for a term of one year from the date of appointment.
To be appointed to the position of Public Safety
Telecommunicator Trainee, an individual must meet the following requirements:
A.
Possess a driver's license valid in the State of New
Jersey, only if the operation of a vehicle, rather than employee mobility,
is necessary to perform the essential duties of the position.
B.
After a period of training, possess the knowledge
of methods for operating communications systems, procedures used for
emergency medical treatment, emergency medical, fire, police and other
emergency terminology, and procedures for dispatching emergency and
nonemergency equipment and personnel after a period of training.
C.
Possess the ability to:
(1)
Utilize information required for documenting emergency
situations and calls, utilize information concerning functions of
operating units or departments within the agency or jurisdiction,
utilize security procedures involved in dissemination of information,
utilize established safety procedures and guidelines and utilize procedures
for investigating and resolving complaints.
(2)
After a period of training, operate automatic location
identification (ALI), automatic number identification (ANI) and other
communications equipment in a complex communications program, including
a Computer Aided Dispatch (CAD) system and answer voice and TTY/TTD
(telecommunications devices for the deaf) telephone calls received
from the public.
(3)
Learn the purpose and operation of various law enforcement
and other information systems and the Statewide 9-1-1 Enhanced Emergency
Telephone System.
(4)
Provide and relay clear and accurate instructions,
questions and guidance to callers in emergency situations and interact
with people who are in differing situations.
(5)
Establish goals and set priorities, work independently
and as part of a team, take accurate and complete messages; speak
clearly, concisely and in a professional manner, learn quickly and
understand, remember and carry out oral and written instructions.
(6)
Comprehend, interpret and evaluate relevant information
from various types of source materials, as well as obtain and analyze
facts to reach logical conclusions.
(7)
Read and discern visual images on a variety of media
and apply existing call codes to emergency situations.
(8)
Organize assigned communications work and develop
appropriate work methods in accordance with established procedures.
(9)
Obtain information from physically or emotionally
distressed individuals and interact with people who are in differing
situations.
(10)
After a period training, decode call locations
using appropriate equipment and road maps, recognize incorrectly transmitted
messages, codes or error input and collect information from both English-speaking
and non-English-speaking individuals;
(11)
Ensure that calls are sent accurately and promptly,
and maintain the confidentiality of information received.
(12)
Count and add and subtract whole numbers, prepare
reports and statistical data and keep accurate records.
(13)
Utilize various types of electronic and/or manual
recording and information systems.
(14)
Comprehend and apply basic law and regulations,
including the laws, rules, regulations, standards, policies and procedures
of the Federal Communications Commission and of the New Jersey State
Office of Emergency Telecommunications Services.
D.
Possess the ability to read, write, speak, understand
or communicate in English sufficiently to perform the duties of this
position. American Sign Language or Braille may also be considered
as acceptable forms of communication.
E.
Persons with mental or physical disabilities are eligible
as long as they can perform the essential functions of the job after
reasonable accommodation is made to their known limitations. If the
accommodation cannot be made because it would cause the employer undue
hardship, such persons may not be eligible.
Appointees who successfully complete the twelve-month
training period will be eligible for promotion under the Department
of Personnel procedure to the title of Public Safety Telecommunicator.
The inability of an employee in this title to attain a level of performance
warranting advancement and where applicable, certifications by Office
of Emergency Telecommunications Services (OETS) will be cause for
separation.
