[Amended 8-16-1982 by Ord. No. 82-7; 6-16-1997 by Ord. No. 97-7]
A. Unless otherwise provided in its franchise agreement, throughout the term of this franchise, the grantee shall maintain books and records in accordance with normal and accepted bookkeeping and accounting practices for the cable communications industry, and allow for inspection and copying of the same at reasonable times. The books and records to be maintained by grantee shall include the following:
(1) A record of all requests for service.
(2) A record of all subscriber or other complaints, and the action taken.
(3) A file of all subscriber contracts; provided, however, that the grantee will not have to disclose subscriber records which would tend to invade subscriber privacy.
(4) The grantee policies, procedures and company rules.
(5) Financial records, pursuant to the terms and conditions of the franchise agreement.
B. The City shall give the grantee at least 24 hours' notice before making inspections of any books or records of the grantee.
C. The grantee shall file with the City, at the time of its payment(s) of the franchise fee, the following, unless otherwise provided in its franchise agreement:
(1) A monthly financial statement, certified by the grantee as correct, showing in such detail as may be required by the City the gross operating revenues of grantee for the period to which the fee relates, together with all other financial information customarily contained in such statements and such other financial information as may be required by the City.
(2) An annual certified financial statement prepared by an independent certified public accountant showing, in such detail as may be required by the City, the gross operating revenues of the grantee for the period to which the annual fee relates, together with all other financial information customarily contained in such statements and such other financial information as may be required by the City.
(3) Current list of names and addresses of each officer and director and other managerial and supervisory personnel, as well as each shareholder, having legal or beneficial ownership of 1% or more of the grantee's stock if changed from a prior filing.
(4) A copy of each document filed with all federal, state and local agencies during the preceding fiscal year and not previously filed with the City (each of which filings are to be provided at the time the filing is made).
(5) A statement of its current billing practices if changed from a prior filing.
(6) A copy of its current rules if changed from a prior filing.
(7) A copy of its current subscriber service contract if changed from a prior filing.
D. Unless otherwise provided in its franchise agreement, the City, its agents and representatives, shall have authority to arrange for and conduct an audit of and copy the books and records of the grantee; provided, however, that all books and records so audited shall remain the sole and exclusive property of the grantee. The grantee shall first be given five days' notice of the audit request, the description of and purpose for the audit, and the description, to the best of the City's ability, of the books, records and documents it wishes to review.
[Amended 6-16-1997 by Ord. No. 97-7]
Unless otherwise provided in its franchise agreement:
A. The grantee shall receive approval from the City of the form and content of the service contract to be used by the grantee prior to entering into any such service contracts with subscribers, and the grantee shall make no changes in the approved service contract without prior approval of the City. The service contract shall include, at a minimum, a schedule of all rates and charges, a description of services, instructions on the use of the system, and billing and collection practices.
B. The grantee shall have authority to promulgate such rules, regulations, terms and conditions governing the conduct of its business as shall be reasonably necessary to enable the grantee to exercise its rights and perform its obligations under this franchise and to assure an uninterrupted service to each and all of its subscribers; provided such rules, regulations, terms and conditions shall not be in conflict with the provisions of the franchise, ordinances of the City, and laws of the State of Michigan or the United States.
C. Each subscriber shall be provided with instructions on filing complaints or otherwise obtaining information or assistance from the grantee.
D. All items described in this section shall be provided to each new subscriber at the time a contract is entered or service begun and to all existing subscribers forthwith upon any changes therein.
Grantee is expressly prohibited from transmitting any form of subliminal advertising at any time.
[Added 8-16-1982 by Ord. No. 82-7; amended 6-16-1997 by Ord. No. 97-7]
A. No person, whether or not a subscriber to the cable system, may intentionally or knowingly remove or damage or cause to be damaged any wire, cable, conduit, equipment, or apparatus of the grantee, or to commit any act with an intent to cause such removal or damage, or tap, tamper with, or otherwise connect any wire or device to a wire, cable, conduit, equipment and apparatus, or appurtenances of the licensee with the intent to obtain a signal or impulse from the cable system without authorization from or compensation to the grantee, or obtain cable television or other communications, service or sell, rent, lend, offer or advertise for sale, rental or use any instrument, apparatus, device or plans, specifications, or instructions for making or assembling the same to connect to the grantee's cable system with intent to cheat or defraud the grantee of any lawful charge to which it is entitled.
[Added 8-16-1982 by Ord. No. 82-7; amended 6-16-1997 by Ord. No. 97-7]
A. The City hereby declares that this chapter has, as one of its principal objectives, the lawful public purpose of rapidly developing and maximizing the educational, community service, cultural and public safety potential of cable television in order to benefit all of the residents of the City. The City further finds that the public interest and necessity require that no owner of any multiple-unit residential dwelling (nor his agent or representative) be permitted to directly or indirectly prevent any resident of such dwelling from receiving cable communications service installation, maintenance, and services from a grantee operating under a valid franchise issued by the City.
B. In order to provide the opportunity for the residents of any multiple-unit residential dwelling to obtain service from a grantee, such grantee may negotiate an agreement with the owner of that dwelling or, failing agreement, may request that the City exercise its power of eminent domain for the necessary public purpose of enabling the grantee to serve residents of that multiple-unit residential dwelling. Upon request of such grantee, the City may commence condemnation proceedings in accordance with applicable law. In the event of such proceeding, in preparing its good faith offer of just compensation, the City may consider:
(1) The amount and fair market value of space occupied by the grantee's cable and related facilities. The fair market value of the space shall be assessed in light of the prior use, if any, of that space, together with any evidence of nonspeculative alternative uses;
(2) The present value of any funds that the owner will reasonably expend over time in ensuring that the grantee conforms to all laws, regulations and the reasonable conditions necessary to assure the safety, convenient functioning, and appearance of the multiple-unit residential dwelling;
(3) The continued physical availability of other space on the premises for the installation of alternative modes of television program reception or delivery;
(4) As an offset to the amounts set forth in Subsections
B(1) and
(2) hereof, any increase in the fair market value of the multiple-unit residential dwelling attributable to the availability of the grantee's service to the property's tenants; and
(5) Any other reasonable, nonspeculative factors which the City may find relevant. The requesting grantee shall indemnify the City for all expenses and costs incurred by the City in the condemnation proceedings as well as for the full amount of the condemnation award made to the owner if such condemnation proceedings are completed.
C. Notwithstanding any other language in this section or elsewhere in this chapter, the grantee shall not be obligated to provide service to any multiple-unit residential dwelling so long as the owner of that dwelling demands compensation from the grantee in an amount that is unreasonable or imposes financial or other conditions that would, in the grantee's reasonable business judgment, render provision of service to that dwelling uneconomic. The grantee shall not be obligated, in such circumstances, to request the City to institute condemnation proceedings.
(1) Notwithstanding anything to the contrary set forth in this chapter or the franchise agreement, a grantee shall be permitted to charge each resident of a multiple-unit residential dwelling an additional charge, above and beyond the service rate for a single-family dwelling as specified in the franchise agreement, solely to defray the exact additional per-resident cost to the grantee of compensating the owner for access to the multiple-unit residential dwelling. Any such additional charge shall be subject to the approval of City. Such additional charge shall not be included in the computation of the franchise fees due to the City pursuant to this chapter or the franchise agreement.
D. Neither the owner of any multiple-unit residential dwelling nor his agent or representative shall penalize, charge, or surcharge a tenant or resident or forfeit or threaten to forfeit any right of such tenant or resident or discriminate in any way against such tenant or resident who requests or receives cable communications service from a company operating under a valid and existing cable communication franchise issued by the City. Any person convicted of violating any provision of this section is subject to a fine of not more than $300 for each offense.
E. No person shall resell, without the express written consent of both the grantee and the City, any cable service, program, or signal transmitted by a grantee operating under a franchise issued by the City.
F. Nothing in this section shall prohibit a person from requiring that cable communications system facilities conform to laws and regulations and reasonable conditions necessary to protect safety, functioning and appearance.
G. Nothing in this article shall prohibit a person from requiring a grantee from agreeing to indemnify the owner, or his agents or representatives, for damages or for liability for physical damages caused by installation, operation maintenance, or removal of cable television facilities.