The City, including the City’s Auditor or his/her authorized representative, shall have access to, and the right to inspect, any books and records of grantee, and its parent corporations and affiliates which are reasonably related to the administration or enforcement of the terms of this franchise. Grantee shall not deny the City access to any such records on the basis that grantee’s records are under the control of any affiliate or a third party. The City may, in writing, request copies of any such records required under this Article 7 and grantee shall provide such copies within 45 days of the receipt of such request. One copy of all reports and records required under this or any other subsection shall be furnished to the City, at the sole expense of grantee. If the requested books and records are too voluminous, or for security reasons cannot be copied or removed, then grantee may request, in writing within 30 days of receipt of City’s written request, that the City inspect them at grantee’s local offices. If any books or records of grantee are not kept in a local office and not made available in copies to the City upon written request as set forth above, and if the City reasonably determines that an examination of such records is necessary or appropriate for the performance of any of the City’s administration or enforcement of this franchise, then all reasonable travel and related expenses incurred in making such examination shall be paid by grantee.
The City agrees to treat as confidential any books or records that constitute proprietary or confidential information under federal or State law, to the extent grantee makes the City aware of such confidentiality. Grantee shall be responsible for clearly and conspicuously stamping the word “Confidential” on each page that contains confidential or proprietary information, and shall provide a brief written explanation as to why such information is confidential under State or federal law. If the City believes it must release any such confidential books and records in the course of enforcing this franchise, or for any other reason, it shall advise grantee in advance so that grantee may take appropriate steps to protect its interests. If the City receives a demand from any person for disclosure of any information designated by grantee as confidential, the City shall, so far as consistent with applicable law, advise grantee and provide grantee with a copy of any written request by the party demanding access to such information within a reasonable time. Until otherwise ordered by a court or agency of competent jurisdiction, the City agrees that, to the extent permitted by State and federal law, it shall deny access to any of grantee’s books and records marked confidential as set forth above to any person. Grantee shall reimburse the City for all reasonable costs and attorneys’ fees incurred in any legal proceedings pursued under this article to protect the confidentiality of grantee’s records.
(a) 
Except as otherwise indicated herein, grantee shall maintain for the period of time required by FCC or other applicable governmental regulatory agency, or when there is no applicable governmental agency requirement, for five years, and shall furnish to the City upon written request:
(1) 
A complete set of maps showing the location of all cable system equipment and facilities in the right-of-way, but excluding detail on proprietary electronics contained therein and subscriber drops;
(2) 
As-built maps including proprietary electronics shall be available at Grantee’s offices for inspection by the City’s authorized representative(s) or agent(s) and made available upon reasonable notice during regular business hours, during the course of technical inspections as reasonably conducted by the City. These maps shall be certified as accurate at the time they are prepared by an appropriate representative of the grantee;
(3) 
A copy of all FCC filings on behalf of grantee and its affiliates which relate to the operation of the cable system in the City; and
(4) 
A current list of cable services, rates and channel line-ups.
(b) 
Subject to Section 7.2, all information furnished to the City is public information, and shall be treated as such, except for information involving the privacy rights of individual subscribers.
Upon written request, but no more often than annually, grantee shall submit to the City a written report, in a form reasonably acceptable to the City, which shall include, but not necessarily be limited to, a summary of the previous year’s activities in the development of the cable system, including, but not limited to, cable services begun or discontinued during the reporting year.
Upon reasonable written request, grantee shall submit to the City copies of all pleadings, applications, notifications, communications and documents of any kind, submitted by grantee or its parent corporation(s), to any federal, State or local courts, regulatory agencies and other government bodies if such documents directly relate to the operations of grantee’s cable system within the City. Grantee shall submit such documents to the City no later than 30 days after receipt of written request. Grantee shall not claim confidential, privileged or proprietary rights to such documents unless under federal, State, or local law such documents have been determined to be confidential by a court of competent jurisdiction, or a federal or State agency. With respect to all documents provided to any federal, State, or local regulatory agency as a routine matter in the due course of operating grantee’s cable system within the City, grantee shall make such documents available to the City upon reasonable written request.
(a) 
Grantee shall keep an accurate and comprehensive file of any and all complaints it receives regarding the cable system in the franchise area and grantee’s actions in response to those complaints. Such files shall be kept in a manner consistent with the privacy rights of subscribers. These files shall remain open to the City and the public during normal business hours. Upon written request, no more often than annually, grantee shall provide the City a summary which shall include information concerning customer complaints received by grantee during the time period specified in grantor’s request, but no greater than a one-year period, including a summary of customer complaints referred by the City in writing to grantee.
(b) 
A log of all service interruptions shall be maintained and provided to City upon written request.
(c) 
Grantee shall provide the City such other information as reasonably requested by the City; provided, that Grantee is given 30 days’ prior written notice.
The failure or neglect of grantee to file any of the reports or filings required under this franchise (not including clerical errors or errors made in good faith) may, at the City’s option, be deemed a material breach of this franchise.
Any false or misleading statement or representation in any report required by this franchise (not including clerical errors or errors made in good faith) may be deemed a material breach of this franchise and may subject grantee to all remedies, legal or equitable, which are available to the City under this franchise or otherwise.