The grantee shall prepare and file with the Village
copies of all of its rules and regulations in connection with the
handling of inquiries, requests and complaints. The grantee shall,
by appropriate means, such as a card or brochure, furnish information
concerning the procedures for making inquiries or complaints, including
the name, address and local telephone number of the employee or employees
or agent to whom such inquiries or complaints are to be addressed,
and furnish information concerning the Village office responsible
for the administration of the franchise, including, but not limited
to, the address and telephone number of said office.