[Adopted 5-6-1986 by Ord. No. 1359 (Ch.
54, Art. VI, of the 1984 Code)]
The Communications Operator shall:
A.
Under direction, in a centralized communication center,
receive and transmit police and other emergency alarms; receive telephone
requests for police or other emergency assistance and transmit the
same to appropriate personnel; operate a variety of communications
equipment; and do related work as required.
B.
Receive telephone complaints and requests for police
and other emergency assistance from the public; ascertain proper addresses
and information; immediately determine the nature of the call and
initiate action by relaying messages and dispatching police and/or
other emergency vehicles in response to complaints or requests for
assistance; operate radio transmitters and receivers, tape recorders,
telephone switchboard, tabulator card registers, security controls
and visual displays and other communication equipment; receive and
transmit teletype messages; prepare and maintain a variety of records;
monitor state, county and municipal police radios; provide information
to the general public and employees; and inspect circuit indicator
panels to ascertain during periods of stress and emergency in order
to avoid unnecessary delays by responding emergency vehicles.
Requirements of this position shall include:
A.
The ability to read, write, speak and understand English
sufficiently to perform the duties of this position.
B.
Some knowledge of the laws, rules, regulations, standards,
policies and procedures of the Federal Communication Commission and
the proper methods for operating a centralized communication system.
C.
The ability to act courteously and effectively with
people in emergency or stress situations while remaining calm and
decisive, to receive and transmit information accurately and clearly
and to maintain necessary records and files.
D.
Good health and freedom from disabling physical and
mental defects which would impair the proper performance of the required
duties or which might endanger the health and safety of oneself or
others.
E.
The satisfactory completion of a background investigation
in which nothing of a detrimental or criminal nature affecting employment
has been disclosed.
F.
One year of experience in work involving the receiving,
sending and relaying of teletype messages and radio communications
and the receiving, relaying and recording of complaints and requests
for assistance and which shall have included familiarity with teletype
and computer-oriented equipment.
G.
Some knowledge of typing.
H.
Graduation from high school or vocational high school
or possession of an approved high school equivalency certificate.
I.
Successful completion of training and probation.
[Added 7-15-2004 by Ord. No. 1921]
