The professional treatment of our residents as well as the impression
that we make on our community are all important. Our organization's
reputation is based on quality service. To maintain this reputation
requires the active participation and cooperation of every employee.
The opinions and attitudes that the public and residents have
toward our organization may be determined for a long period of time
by the actions of one employee. Each employee must be sensitive to
the importance of providing courteous treatment in all working relationships.