Grantee shall not arbitrarily refuse to provide cable services to any person within its franchise area. Subject to Section 12.2, all dwelling units, multiple dwelling units and commercial establishments in the franchise area shall have the same availability of cable services from grantee’s cable system under nondiscriminatory rates subject to Section 4.3, and reasonable terms and conditions. The City acknowledges that the grantee cannot control the dissemination of particular cable services beyond the demarcation point at a multiple dwelling unit. Notwithstanding the foregoing, grantee may introduce new or expanded cable services on a geographically phased basis, where such services require an upgrade of the cable system. Grantee may also charge for line extensions and nonstandard installations pursuant to Section 12.2.
(a) 
In General.
Except as otherwise provided herein, and under normal operating conditions, no less than 95 percent of the time, measured on a quarterly basis, grantee shall provide cable service within seven days of a request by any person within the City. For purposes of this subsection, a request shall be deemed made on the date of signing a service agreement, receipt of funds by grantee, receipt of a written request by grantee or receipt by grantee of a verified verbal request. Grantee shall provide such service:
(1) 
At a nondiscriminatory installation charge for a standard installation, consisting of a 125-foot drop connecting to an inside wall for residential subscribers, with additional charges for nonstandard installations computed according to a nondiscriminatory methodology for such installations, adopted by grantee;
(2) 
At nondiscriminatory monthly rates for residential subscribers.
(b) 
Service to Multiple Dwelling Units.
The grantee shall offer the individual units of a multiple dwelling unit all cable services offered to other dwelling units in the City and shall individually wire units upon request of the property owner or renter who has been given written authorization by the owner; provided, however, that any such offering is conditioned upon the grantee having legal access to said unit. The City acknowledges that the grantee cannot control the dissemination of particular cable services beyond the demarcation point at a multiple dwelling unit.
(c) 
Whenever the grantee receives a request for cable service from a customer in a contiguous unserved area where there are at least 60 residences within 5,280 cable-bearing strand feet (one cable mile) from the portion of the grantee’s trunk or distribution cable which is to be extended, it shall extend its cable system to such customer at no cost to said customer for the cable system extension, other than the published standard installation fees charged to all customers. Notwithstanding the foregoing, the grantee shall have the right, but not the obligation, to extend the cable system into any portion of the service area where another operator is providing cable service, into any annexed area which is not contiguous to the present service area of the grantee, or into any area which is financially or technically infeasible due to extraordinary circumstances, such as a freeway crossing.
(d) 
Customer Charges for Extensions of Service.
No customer shall be refused service arbitrarily; however, for unusual circumstances, such as a customer’s request to locate the cable drop underground, the existence of more than 125 feet of distance from distribution cable to connection of service to customers, or a request from a customer in an area which does not meet the density requirement of subsection (c) of this section, service may be made available on the basis of a capital contribution in aid of construction, including cost of material, labor and easements. For the purpose of determining the amount of capital contribution in aid of construction to be borne by the grantee and customers in the area in which service may be expanded, the grantee will contribute an amount equal to the construction and other costs per mile, multiplied by a fraction whose numerator equals the actual number of residences per 5,280 cable-bearing strand feet of its trunk or distribution cable and whose denominator equals 60. Customers who request service hereunder will bear the remainder of the construction and other costs on a pro rata basis. The grantee may require that the payment of the capital contribution in aid of construction borne by such potential customers be paid in advance.
Grantee shall, at no cost to the City, continue to provide one outlet of basic service and expanded basic service to all City-owned and occupied buildings, schools and public libraries where such service is provided as of the effective date of this franchise. For purposes of this subsection, “school” means all State-accredited K – 12 public and private schools. In addition, grantee shall provide, as directed or approved by the Director of Cable Services, at no cost to the City or other entity, one outlet of basic and expanded basic service to additional City-owned or leased and City-occupied buildings, additional schools and libraries upon request if the drop line from the feeder cable to such building does not exceed 125 feet or if the City or other entity agrees to pay the incremental cost of such drop line in excess of 125 feet, including the cost of such excess labor and materials. Such obligation to provide free cable service shall not extend to areas of City buildings where the grantee would normally enter into a commercial contract to provide such cable service. Outlets of basic and expanded basic service provided in accordance with this subsection may be used to distribute cable services throughout such buildings; provided such distribution can be accomplished without causing cable system disruption and general technical standards are maintained. Such outlets may only be used for lawful purposes and shall not be used to entertain public groups or be used for commercial purposes.