Authorized employees of the Department shall have reasonable access to customers' premises for the purpose of reading, testing, repairing, installing or replacing meters and meter appurtenances; inspecting plumbing connections, fixtures or pipes or discontinuing service for any reason listed further on. Such employee will wear a Department uniform or carry a badge, identification card or insignia identifying him/her as a Department employee. Services rendered after hours or on weekends or holidays are subject to special charges.
Customers who plan to install air-conditioning or refrigeration equipment totaling over three tons in capacity shall provide water-conserving equipment as approved by the Department, except that if such water is subsequently reused in industrial processing or similar purposes, water-conserving equipment shall not be required.
Whenever the public interest so requires, the Department reserves the right to curtail or suspend entirely the use of water for nonessential purposes. Such limitation of use shall be without liability on the part of the Department.
The rules and regulations as herein set forth constitute a part of the contract with every customer taking water from the Department, each of whom shall be deemed to assent and be bound thereby.
A. 
The Department will undertake to provide an adequate supply of potable water at adequate pressure throughout its system but cannot assume responsibility or liability, direct, indirect or consequential, for any damage from failure to do so. Whenever possible, work necessitating the interruption of service will be scheduled to provide the least inconvenience to the customer.
B. 
While it is the intention of the Department to give notice, so far as possible, in advance of any work which must be done which will necessitate interruption of the supply, such notice is to be considered a courtesy and not a requirement on the part of the Department. In case of a break in pipelines, water will be shut off at any time without notice. No responsibility will be assumed for any damage to any apparatus in any house or building due to shutting off of water without notice either for repairs on account of a break in the pipe or other necessary operations or by leakage from breaks in any of the mains, pipes or connections thereto.
C. 
To safeguard against possible damage due to interruption of service, customers are advised to regulate their installations connected with the water supply system so that damage will not occur if water is shut off without notice. An automatic check valve shall be installed on the service at the building entrance. Hot-water tanks should be provided with vacuum and pressure relief valves which customers should keep in good operating condition at all times. Lever-type valves are recommended.
The piping and plumbing on all premises supplied from the Department's water system shall conform to the State of Connecticut Public Health Regulations, Building and Sanitary Codes.
No person, except firemen for the use of the Fire Department under the direction of the proper officer, shall open any public fire hydrant without the consent of the Water Department.
A. 
No pipe or fixture connected with the mains of the Department may be connected with pipes or fixtures supplied with water from any other source. Public or private fire hydrants shall not be used for filling insecticide tanks or tankwagons for spraying unless such filling is done under the supervision of Department personnel. Storage or mixing tanks subject to contamination, swimming pools, swimming pool recirculating systems, private wells and reclaiming water systems, etc., are considered for the purpose of this regulation as other sources.
B. 
Such cross-connections are in violation of the Connecticut Department of Health Services regulations.
No customer shall supply water to other persons or permit any connection to be made on his/her premises for supply to other premises.
A. 
In high areas where pressure is low, the Department may, at its discretion, require that the customer install and operate a booster pump and tank of a combined capacity approved by the Department. In such cases, the customer will enter into a written agreement with the Department in which he holds the Department blameless for possible damages and inconvenience resulting from the low pressure.
B. 
In low areas where pressure is high, the Department may, at its discretion, require that customers install and maintain pressure-reducing valves.
No person except an authorized representative of the Department shall be allowed to tap mains or distributing pipes, insert corporation stops therein, set or remove meters on service pipes or interfere with water gates and curb boxes, except in special cases, after obtaining permission from the Department. A plumbing permit will be required for all service connections.
Customers are responsible for keeping their house connections and fixtures in good order and protected from freezing. Failure to do so may result in interruption of service and costly repairs, for which the Department is not liable.
Any changes in location of meters or services requested by the customer shall, if approved by the Department, be made at the customer's expense.
If there is not sufficient pressure or flow in a particular system of the Department to permit a customer to qualify for preferred risk insurance, the expense for any improvement in the system for this specific purpose shall be borne by the customer.
In the event that any customer shall use water at rates of flow that cause noticeable pressure variations in the water system, the Department may require that the customer control his flow rates or install equipment to minimize such variations.