The purpose of this chapter is to provide a uniform set of procedures
for administering the issuance, renewal and revocation of all licenses
issued under this chapter in the interest of fair and equitable treatment
of the motoring public and towing operators; to establish standards
for the operation of towing businesses by licensees; and to set the
rates for services performed by licensees.
The following words, terms and phrases, when used in this chapter,
shall have the meanings ascribed to them in this section, except where
the context clearly indicates a different meaning:
ABSORBENT MATERIAL
Material such as sand or 'speedy dry' used to collect
liquids such as radiator fluid, oil, gasoline or diesel fuel spills.
BASIC TOW
Private property towing and other nonconsensual towing as
defined in this section and other ancillary services that include
the following: arriving at the site from which a motor vehicle will
be towed; fifteen-minute waiting time; hooking a motor vehicle to,
or loading a motor vehicle onto, a tow truck; transporting a motor
vehicle to a storage facility; unhooking or unloading a motor vehicle
from the tow truck; and situating the motor vehicle in the space in
which it will be stored. "Basic tow" also includes issuing documents
for release of a motor vehicle to its owner or other person authorized
to take the motor vehicle; issuing an itemized bill; three trips to
the motor vehicle in storage, which, if applicable, include making
a vehicle available to an insurance appraiser or adjuster, issuing
documents for the release of a motor vehicle to its owner or other
person authorized to take the motor vehicle, and retrieving a motor
vehicle from storage during the hours in which the storage facility
is open.
CLEAN-UP
Removal and/or disposal of any debris left on the roadway
or property as a result of a motor vehicle accident or recovery.
CONSENSUAL TOWING
Towing a motor vehicle when the owner or operator of the
motor vehicle has consented to have the towing company tow the motor
vehicle.
CONVENTIONAL WRECKER
A vehicle used to tow or remove other vehicles via a hydraulic
beam or winch beam capable of handling passenger cars and small trucks,
such as pickup and small-panel trucks.
CRUISING
Driving an unengaged wrecker to and fro on a public street
in a manner primarily calculated to solicit business.
DECOUPLING FEE
A charge by a towing company for releasing a motor vehicle
to its owner or operator when the vehicle has been, or is about to
be, hooked or lifted by a tower, but prior to the vehicle actually
having been moved or removed from the property.
FIFTH WHEEL
A device towed behind a heavy wrecker containing dual wheels
with a hinged pivot hitch used to replace a tractor connection to
a towed trailer. The wheels of the "fifth wheel" shall have a tire
size of not less than 10.00 by 20 inches.
FLATBED WRECKER
A tow truck designed to transport a motor vehicle by means
of raising the motor vehicle from road level up onto a hydraulic bed
for transporting purposes, capable of handling all types of passenger
cars and small trucks, such as pickup or small-panel trucks, up to
1 1/2 tons load capacity.
HEAVY WRECKER
A wrecker of either of the types set forth in the definitions
of this chapter, designed to be capable of towing heavy vehicles.
HIGHWAY
The entire width between the boundary lines of every way
publicly maintained when any part thereof is open to the use of the
public for purposes of vehicular travel.
LOAD CAPACITY
The load capacity rating which is equal to one-third of the
total weight of the vehicle to be towed.
NONCONSENSUAL TOWING
The towing of a motor vehicle without the consent of the
owner or operator of the vehicle. "Nonconsensual towing" includes
towing a motor vehicle when law enforcement orders the vehicle to
be towed whether or not the owner or operator consents.
OPERATOR
A person or other legal entity engaged in the business of
providing wrecker services and storage services for vehicles towed.
POLICE TOW
The nonconsensual towing of a vehicle at the request of the
Police Department via the tow list or otherwise requested.
PRIVATE PROPERTY TOWING
Nonconsensual towing from private property or from a storage
facility by a motor vehicle of a consumer's motor vehicle that
is parked illegally, parked during a time at which such parking is
not permitted or otherwise parked without authorization or the immobilization
of or preparation for moving or removing of such motor vehicle, for
which a service charge is made, either directly or indirectly. This
term shall not include the towing of a motor vehicle that has been
abandoned on private property in violation of N.J.S.A. 39:4-56.5,
provided that the abandoned vehicle is reported to the appropriate
law enforcement agency prior to removal and the vehicle is removed
in accordance with N.J.S.A. 39:4-56.6.
SECURE STORAGE FACILITY
A storage facility that is either completely indoors or is
surrounded by a fence, wall or other man-made barrier that is at least
six feet high and is lighted from dusk to dawn.
SUBCONTRACTOR
A Borough-licensed wrecker operator called to the scene by
the primary wrecker operator to assist.
TARPING
Covering a motor vehicle to prevent weather damage.
TOW OPERATOR'S LICENSE
A license issued to a tow operator allowing the tow operator
to be placed on the police tow list.
TOW VEHICLE
A vehicle, such as a flatbed wrecker or conventional wrecker,
that is equipped with a boom, winches, slings, tilt beds, wheel lifts,
or under-reach equipment specially designed by its manufacturer for
the removal and transport of private passenger automobiles and small
trucks up to 1 1/2 tons load capacity.
TOWING BUSINESS
A business, located in the Borough and/or another municipality,
with a building or enclosed area in which motorcars can be sheltered
or stored, and which owns or operates tow vehicles as defined in this
section. At a minimum, each business must have at least two wreckers
with a minimum of one flatbed wrecker in order to be maintained on
the towing list. Such business must also have gasoline available for
disabled vehicles.
TOWING LIST
A list of the licensed towing businesses, maintained by the
Police Department and used for the purpose of calling the appropriate
towing service for all police needs and for removing vehicles from
accidents where the operator has not selected a towing service.
WAITING TIME
Any time a towing company spends at the site from which a
motor vehicle will be towed, during which the towing company is prevented
from performing any work by another individual, beyond the time included
as part of a basic tow.
WINCHING
An operation by which a vehicle is moved onto a roadway from
a position off the roadway or other operation in which substantial
work is required to prepare a vehicle for normal towing (i.e., lifting,
dragging, uprighting a vehicle, etc.).
The following shall apply to the conduct and requirements of
towing businesses pursuant to this chapter:
A. No licensed tow business shall permit any wreckers to engage in cruising.
B. All licensed tow businesses shall provide twenty-four-hour-per-day,
seven-day-per-week service.
C. No person shall solicit or attempt to divert prospective customers
of another garage to any other garage or towing service other than
in accordance with the rotating provisions of this chapter.
D. No person shall solicit, demand or receive from any person any commission
or fee other than the appropriate fee under this chapter for the transportation
or storage of any vehicle.
E. Any towing business called must confirm that it is responding within
10 minutes of the call or its turn will be forfeited on the rotational
list.
F. Any towing business which does not answer its phone within 10 rings,
or which is unable to respond for any reason, shall forfeit its turn
on the rotation list.
G. A towing business on the Borough tow list that confirms a response
to a service call but never arrives at the call more than one time
in a calendar month shall be subject to the penalties set forth in
this chapter.
H. All licensed towing businesses shall, in accordance with N.J.S.A.
56:13-15:
(1) Have business office hours open to the public between 8:00 a.m. and
6:00 p.m. at least five days a week, excluding holidays; and
(2) Be secured and, if it is an outdoor storage facility, lighted from
dusk to dawn; and
(3) Provide reasonable accommodations for after-hours release of stored
motor vehicles.
I. Response time to the scene of a tow must be within 30 minutes of
the time of confirmation of the assignment or else the towing business
forfeits its turn.
J. A towing business must have space available for properly accommodating
and protecting all vehicles towed. Towed vehicles will not be stored
or allowed to remain on or along any property which is not zoned for
such storage or on public property.
K. Police-impounded vehicles shall be stored at the business premises
of the towing operator and shall not be released without a properly
signed release form. Vehicles may, in certain circumstances, be towed
to headquarters for investigative purposes upon the request of a police
officer.
L. Every operator shall keep a log with required details, as determined
by the Chief of Police or designee, of any vehicle towed. All towing-related
documents and receipts shall be available to the police for inspection.
M. Towing operators shall be responsible for the actions of employees,
subcontractors, agents and/or assigns.
N. Towing operators will comply with instructions given by the officer
in charge.
O. No tow vehicle operator shall respond to the scene of an accident
or any scene requiring a police tow except upon notification by police
headquarters.
P. All tow vehicle operators shall be required to clean up debris on
the highway or at the scene of an accident and apply sand or absorbent
material to normal radiator fluid, oil, gasoline, or diesel fuel spills
in accordance with state law.
Q. No person owning or operating a tow vehicle or other automobile,
while waiting for employment, shall stand at any public street or
intersection or on any public or private property, other than his
own, without first obtaining the consent of a police officer or the
owner of the property.
R. No person shall pay any gratuity, tip or emolument to any third person
not involved in the accident or to any police officer for any information
as to the location of any accident or for soliciting the employment
of the licensee's services, nor give any gratuities, fees or
other compensation or gifts to any members of the Police Department.
S. Towing operators shall comply with the requests of the police officer
in charge. When specific types of wreckers are requested, those types
will be dispatched.
T. The towing company making application to tow for the Borough shall
submit a list of its employees who will be operating the wreckers
providing service. In addition, the towing contractor will be required
to submit photocopies of the driver's licenses of those employees
who will be operating tow vehicles providing service. Those driver's
licenses may be checked periodically by the Chief of Police or his
designee to ensure valid status.
U. The towing company shall conspicuously post the towing/storage rates
at its business in a location visible to all customers.
V. All towing businesses which are on the Borough tow list must accept
all forms of payment from motorists.
W. Once a wrecker is requested from the Borough tow list, the service
call shall belong to that wrecker regardless of any other towing business
that may show up at the service call location, unless exigent circumstances
exist as may be determined by conditions at the scene.
X. Disposition of vehicles towed pursuant to this chapter shall be in
compliance with state law.
The Borough Clerk shall make available all fee schedules and
regulations applicable to towing for public inspection during normal
business hours.
Unattended vehicles cannot be towed from private parking lots,
unless:
A. There is a sign posted at vehicular entrances to the property stating:
(1) The purpose for which parking is authorized;
(2) The times when parking is permitted;
(3) That unauthorized parking is prohibited and unauthorized vehicles
will be towed at the owner's expense;
(4) The name of and the contact information for the towing company and
the address of the storage facility, which must be secure and located
within a reasonable distance of the property, to which the vehicle
will be towed;
(5) The charges for the towing and storage and the times during which
the vehicle may be redeemed; and
(6) Contact information for the Division of Consumer Affairs (1-800-242-5864,
prompt number four).
B. The property owner and the tow company have a contract for the towing
and the property owner has authorized the towing company to remove
the particular vehicle.
C. The requirements do not apply to a single-family home or an owner-occupied
multiunit structure, and the signage requirements are different for
a residential community with clearly marked assigned spaces for residents.
D. The Predatory Towing Prevention Act and this section further prohibit towing companies from
the following:
(1) Failing to release a vehicle hooked or lifted, but not actually removed
from private property, upon request of the vehicle's owner;
(2) Paying for information about vehicles parked without authorization;
(3) Refusing to accept an insurance company check or a debit card, charge
card, credit card or personal check for towing or storage services;
if the towing company ordinarily accepts such payment at its place
of business.