[Ord. No. 233 §§1 — 4, 5-21-1982; Ord. No. 338 §§5 — 6, 8-12-1991; Ord. No. 339 §1, 8-12-1991; Ord. No. 369 §1, 6-21-1993; Ord. No. 429 §1, 11-18-1996; Ord. No. 2218 §§1 — 2, 9-8-2009]
A. 
A deposit of one hundred fifty dollars ($150.00) shall be required prior to the City furnishing electric service to any residential customer, except that a deposit of three hundred dollars ($300.00) shall be required for a residential customer with an all electric home or apartment.
B. 
A deposit of twenty-five dollars ($25.00) shall be required prior to the City furnishing water service to any residential or commercial customer.
C. 
A deposit of twenty-five dollars ($25.00) shall be required prior to the City furnishing sewer service to any residential or commercial customer.
D. 
A deposit of two hundred fifty dollars ($250.00) plus one (1) month's average service fee of a similar business or industry shall be required prior to the City furnishing single-phase electric service to a commercial customer.
E. 
A deposit of five hundred dollars ($500.00) plus one (1) month's average service fee of a similar business or industry shall be required prior to the City furnishing three-phase electric service to a commercial customer.
F. 
A deposit of fifty dollars ($50.00) shall be required prior to the City furnishing natural gas to a residential or small commercial customer which is defined as a customer served by a 315 cfh capacity meter or smaller.
G. 
A deposit of one hundred dollars ($100.00) shall be required prior to the City furnishing natural gas to a residential or small commercial customer which is defined as a customer served by a 315 cfh capacity meter or smaller, that is not served by any other City utilities.
H. 
A deposit of two hundred fifty dollars ($250.00) plus one (1) month's average service fee of a similar business or industry shall be required prior to the City furnishing natural gas to a large commercial customer which is defined as a customer served by a meter over 315 cfh.
I. 
A deposit of forty dollars ($40.00) plus one (1) month's average service fee shall be required prior to the City furnishing electrical service for a sign.
J. 
In reference to the deposits identified above, there is one (1) deposit required for each meter.
K. 
A deposit of twenty-six dollars ($26.00) shall be required prior to the City furnishing municipal solid waste collection services to any residential customer. This deposit requirement shall apply to each residential customer account that, on or after August 19, 2020: (i) is opened as a new account; or (ii) is terminated by the City for non-payment of residential solid waste collection services and thereafter is reinstated.
[Ord. No. 3577, 8-18-2020]
[Ord. No. 429 §2, 11-18-1996; Ord. No. 1696 §§1 — 3, 7-26-2004; Ord. No. 2363 §1, 12-20-2010]
A. 
When a City employee is sent out to terminate the utility service of a residential customer due to non-payment of a utility bill and the bill remains unpaid at the time the City employee arrives at the location to terminate the utility service, a twenty-five dollar ($25.00) charge for terminating the utility service and a twenty-five dollar ($25.00) charge for reinstating the utility service shall be required. These fees shall not be waiverable without express prior approval of the City Administrator or the Mayor in the absence of the City Administrator.
B. 
In the case of commercial utility customers, a fifty dollar ($50.00) charge for terminating the utility service and a fifty dollar ($50.00) charge for reinstating the utility service shall be required. In the case of commercial utility customers with three (3) phase electric service or gas service, a one hundred dollar ($100.00) charge for terminating the utility service and a one hundred dollar ($100.00) charge for reinstating the utility service shall be required. These fees shall not be waiverable without express prior approval of the City Administrator or the Mayor in the absence of the City Administrator.
C. 
When a utility service has been terminated on two (2) separate occasions due to non-payment of a utility bill, the customer shall be required to post a second (2nd) deposit equal to the amount of the first (1st) deposit that is required prior to the City furnishing that utility service.
[Ord. No. 80 §§1 — 2, 6-21-1965; Ord. No. 429 §3, 11-18-1996]
It is hereby declared to be a misdemeanor for any person, firm or corporation to pilfer or otherwise obtain any utility service that is available and customarily furnished by the City of St. Robert, in violation of the St. Robert Code.
[Ord. No. 173 §§1 — 3, 2-7-1977; Ord. No. 429 §4, 11-18-1996]
A. 
From time to time the City of St. Robert receives requests from land owners to relocate utilities and appurtenances located on the land owner's property. The City of St. Robert recognizes the need to accommodate various land owners with reference to these relocations of utilities and appurtenances when the circumstances justify the relocation.
B. 
The City of St. Robert shall move utilities and appurtenances when requests are received from land owners affected by the same if in the opinion of the Board of Aldermen such relocation is justified upon consideration of all the circumstances and that such relocation would cause no harm to the public interest.
C. 
The costs of moving or relocating utilities and appurtenances shall be paid by the land owner making said request.
[Ord. No. 464 §§1 — 3, 12-1-1997; Ord. No. 3286, 9-25-2018[1]]
A. 
"Returned Payments" shall include any payment returned by a banking or credit card institution for any reason. This includes all returned checks, ACH's, and credit card transactions. This fee, in addition to payment, shall be due immediately upon notice.
B. 
A service charge or fee in the amount of twenty dollars ($20.00) shall be charged for any returned payment received by the City of St. Robert.
C. 
In addition to the service charge or fee for any returned payment, and the procedure provided for in Section 570.120, RSMo., the Utility Department shall:
1. 
Upon receipt of any returned payment, the City Collector (or other City employee designated by the Mayor) shall immediately contact the customer by telephone or in person and notify the customer to pick up the returned payment before the end of the next work day or the utility will be disconnected. The returned payment, plus the service charge or fee, shall be paid only in cash, money order or certified check.
2. 
If the customer cannot be reached in person or by telephone, the City Collector (or other City employee designated by the Mayor) shall notify the customer by Certified Mail, Return Receipt Requested by addressee only, giving the customer to the end of the next work day to pick up the returned payment, or the utility will be disconnected. The next work day shall be the next day after the City Collector (or other City employee designated by the Mayor) receives the returned receipt. The bad check, plus the service charge or fee, shall be paid only in cash, money order or certified check.
3. 
If the Utility Department receives more than one (1) return payment from the same customer within a period of one (1) year, said customer shall be put on a cash only basis.
[1]
Editor's Note: Ord. No. 3286 also changed the title of this Section from "Bad Checks" to "Returned Payments."
[Ord. No. 501 §§1 — 3, 4-20-1998; Ord. No. 1947 §§1 — 3, 11-20-2006; Ord. No. 2363 §1, 12-20-2010; Ord. No. 3027 § 3, 2-7-2017]
A. 
Upon non-payment of any utility billing the City will have the option of shutting off any one (1) or all of those customers' utility services. Utility service other than that for which monies are owed may be shut off. No extensions of time beyond the utility service disconnect date, or supplemental payment agreements shall be granted without prior approval of the City Administrator or the Mayor, apart from those exceptions provided for under this Section.
B. 
The City Administrator or the Mayor shall have the right to temporarily postpone the disconnect date for non-payment of utility bills if the weather conditions on the disconnect date are such that the local weather forecast indicates that temperatures will be lower than thirty-two degrees Fahrenheit (32° F.) or in excess of one hundred degrees Fahrenheit (100° F.) for the disconnect date, and for the twenty-four-hour period immediately following the disconnect date.
C. 
The City Administrator or the Mayor, shall have the right to postpone the disconnect date because of extenuating circumstances involving the consumer's personal or financial affairs that would be such as to indicate to the City Administrator or the Mayor that a postponement of the disconnect date would not be detrimental to the City.
D. 
It shall be within the sole discretion of the City Administrator or the Mayor, to determine whether or not there shall be a temporary postponement of a disconnect date as is authorized by this Section.
[Ord. No. 829 §§1 — 7, 2-28-2000; Ord. No. 866 §§1 — 7, 4-10-2000; Ord. No. 890 §§1 — 2, 5-22-2000; Ord. No. 1267 §§1 — 10, 3-11-2002; Ord. No. 1438 §§1 — 10, 1-6-2003]
A. 
All developers and builders of commercial property will pay to the City a fee as set out in Appendix A to Chapter 500.
B. 
The developers and builders will provide necessary plans, plats, blueprints which shows the location of all easements new and established, so the Department of Public Works can calculate costs.
C. 
Once the plans, plats and blueprints are approved there will be no changes in the design or location of utilities without a change order issued by the engineer of record who prepared the plans, plats and blueprints for the project being developed.
D. 
The cost established by the Department of Public Works will be paid prior to the issuance of a building permit.
E. 
If the cost established by the Department of Public Works is less than the cost established, the remainder of the cost will be paid before the occupancy permit is issued.
F. 
All utilities constructed by a developer or builder beyond the property line will be subject to compliance with City Codes and ordinances in force and effect at the time of the construction. The materials used and method of construction will be approved by the Department of Public Works.
G. 
The term "developer" shall indicate multiple parties, or multiple developers or property owners.
H. 
The term "builder" includes multiple builders.
[Ord. No. 246 §2, 12-27-1983; Ord. No. 337 §5, 4-8-1991; Ord. No. 338 §7, 8-12-1991; Ord. No. 407 §3, 5-15-1995; Ord. No. 1647 §§1 — 2, 3-22-2004; Ord. No. 1753 §§1 — 3, 12-20-2004; Ord. No. 2363 §1, 12-20-2010]
A. 
All customers shall be billed monthly. Billings for any particular month shall be made within thirty (30) days after the end of such month. Payments are due when the billings are made.
1. 
Notice of an unpaid utility bill given to a customer may be served by either mailing the same to the customer's last known address on file with the City at least five (5) days prior to the date service is to be terminated, or by leaving a copy of the notice at the door of the residence or business establishment where the utility service is provided, at least five (5) days prior to the date service is to be terminated.
[Ord. No. 2776 §1 — 3, 5-5-2015]
2. 
If the past due utility bill is not paid by the termination date, the City may apply at its discretion any utility deposit to the payment of the bill and shall disconnect the delinquent customer's service. Such services shall then remain discontinued until the customer shall have paid all utility bills and arrears, shall have made a new deposit and shall have paid a reconnection fee and the penalty as provided for on the original monthly account or charge.
3. 
The notice of termination of utility service shall be in a form as established by the City Clerk.
4. 
Customers have the sole responsibility for the accuracy of billing address information provided to the City Billing Clerk. Failure of the customer to receive a bill due to erroneous billing address information will not be justification to prevent termination of utility services for the lack of payment of the same.
B. 
Charges Associated With Delinquent Bills.
1. 
The utility bill will become due and payable upon receipt and will become delinquent on the fifteenth (15th) day of the month in which billed. A five percent (5%) penalty shall be added to all monthly bills following non-payment for the use of utilities.
2. 
If such bills are not paid on or before the 15th day of the month after the same are due and payable, the utility service will be discontinued on the eighth day of the following month, if any portion of a utility bill or utility-related debt owed to the City is unpaid. If the eighth day of the month is a Friday, Saturday or Sunday, the utility service will be discontinued on the following Tuesday.
[Ord. No. 2831 §3, 10-6-2015]
3. 
If the date that disconnection of utility service shall fall on a holiday or on Friday, Saturday or Sunday, then the disconnect date provided for in this Section shall be extended to the next regular working day.
4. 
Customers who relocate to another premise within the City of St. Robert shall not receive utility services at the new location until all previous utility billings and arrears are paid in full at the time the new service is requested by the customer.
[Ord. No. 285 §4, 11-2-1987; Ord. No. 338 §8, 8-12-1991; Ord. No. 339 §2, 8-12-1991]
A. 
All deposits shall be applied to the final bill of the depositor upon termination of service to the depositor. In the event that any depositor should have any unpaid bills for service furnished by the City, the City shall have the right to apply said deposit toward the payment of said bill.
B. 
Final readings for a utility service will be processed at the end of the month in which a service was discontinued and any refund or final bill will be received by the utility customer within the first (1st) week of the following month in which a service was discontinued.
[Ord. No. 1581 §§1 — 3, 9-8-2003; Ord. No. 2363 §1, 12-20-2010]
A. 
The Board of Aldermen of the City of St. Robert has been advised that certain requirements are necessary for the utility budget billing for the City of St. Robert Utilities.
B. 
The Board of Aldermen herewith set forth the following requirements to qualify for the utility budget billing program for participation by residential homeowners and renters:
1. 
Budget billing shall apply to all City services, including: residential electrical and natural gas usage, sewer, water, and trash, and
[Ord. No. 2787 §§1 — 3, 6-2-2015]
2. 
Only residential homeowners and renters qualify for budget billing, and
3. 
Eligible homeowners or renters must have a zero ($0.00) balance on their current utility account to qualify for budget billing, and
4. 
Eligible homeowners or renters must be in good standing for the previous twelve (12) months history at that residence location to qualify for budget billing, and
5. 
Homeowners or renters must not have any more than two (2) delinquent payments within the last twelve (12) months to qualify for budget billing.
C. 
Budget billing customers must pay the full budget amount each month by the utility billing due date.
D. 
If utility service is terminated for non-payment, the budget billing customer shall not be eligible for budget billing for one (1) calendar year.
E. 
After two (2) delinquent payments, the budget billing customer shall not be eligible for budget billing for one (1) calendar year.
F. 
If a budget billing customer's check has been returned for insufficient funds or on a closed account, the customer will be required to remit utility billing payments in "cash only", and be subject to service disconnection, and possible ineligibility for budget billing for one (1) calendar year.
G. 
Requests for extensions of time for payment of utility bills or payment agreements shall not be authorized. Customers may pay more than the budget billing amount reflects to help reduce any amount that may be in arrears.
H. 
Budget billing accounts shall be reviewed on a quarterly basis, and the billing amount may be adjusted at that time. The budget billing customer will be notified in writing if their account requires adjustment.
I. 
All budget billing accounts will be reconciled annually during the month of June. At that time, if the actual cost of the customer's electric, natural gas, water and sewer usage was less than the actual amount that had been paid, then the customer's account will be credited with the overpayment and will be reflected on the customer's next months utility billing statement, or the customer has the option to request a refund check for the overpayment amount.
[Ord. No. 2973 § 3, 10-18-2016]
J. 
If the actual cost of the customer's electrical and natural gas usage was greater than the actual amount that had been paid, then the customer be billed for the difference that was under paid with the difference to be reflected on the customer's next month's utility billing statement.
K. 
Once an account is closed by the customer, or if services have been terminated at the current residence and the customer relocates to another residence within the City, the actual balance on the account will become due. No rebate checks will be issued by the City of St. Robert.
L. 
On a one-time annual basis, customers will be able to sign up for budget billing.
M. 
The City Clerk of the City of St. Robert shall appropriate a form to initiate budget billing payment.