The purpose of this article is to protect the customers and
employees of the Town of Georgetown from unauthorized use or attempted
use of any identifying information of a customer or employee.
On January 1, 2008, the Federal Trade Commission issued rules
and guidelines for regulating the fraudulent use or attempt to use
private, identifying information. These rules require that this utility
develop and implement an identity theft prevention program.
The Mayor and Town Council, Town Manager and staff shall protect
its customers from undue risk of identity theft through information
maintained by the Town.
The program is designed to detect, prevent, and mitigate identity
theft in connection with the opening of an account, or any existing
account.
The Town of Georgetown adopts the following red flags to detect
potential fraud. These are not intended to be all inclusive and other
suspicious activity may be investigated as necessary.
A. The photo and name of the customer using a credit card for payment
does not match the name on the credit card.
Any employee that may suspect fraud or detect a red flag will
implement the following response as applicable. All detections or
suspicious red flags shall be reported to the Finance Director.
A. Ask applicant for additional documentation
B. Notify law enforcement. The receptionist will notify the Town of
Georgetown Police Department at 302-856-6613 of any attempted or actual
identity theft.
C. Do not accept any payment.
The Town of Georgetown adopts the following security procedures.
A. Paper documents, files, and electronic media containing secure information
will be stored in locked file cabinets. File cabinets will be stored
in a locked room.
B. Only specially identified employees with legitimate need will have
keys to the room and cabinet.
C. Files containing personally identifiable information are kept in
locked file cabinets except when an employee is working on the file.
D. Employees will not leave sensitive papers out on their desks when
they are away from their workstations.
E. Employees shall store files when leaving their work areas.