[Adopted 8-15-2012 by Ord. No. 20/12]
There is hereby established, in the Department of Revenue and
Finance, a Division of Constituent Services, which shall be responsible
for the centralization of all citizens’ and organizations’
complaints and inquiries on all aspects of Town services and operations
to enhance citizen confidence in government by expediting the handling
of complaints and inquiries in coordination with the various departments
of Town government. Complaints and inquiries to be coordinated through
the Division of Constituent Services will include, but are not limited
to, the handling of counseling and referrals for social services,
tenant assistance and education, housing and employment inquiries,
taxi and livery complaints, quality-of-life issues, violations of
Town codes and general inquiries of Town services available.
There shall be created three positions in the Department of
Revenue and Finance: one constituent services administrator, who shall
supervise the handling of all issues addressed in this section; one
assistant to the administrator, who shall take direction from the
administrator with regard to issues pertaining to this section; and
one constituent attorney, who shall also take direction from the administrator
related to the issues addressed herein.
The constituent attorney herein has the power to delegate to
any attorney he finds fit, work related to this section of the Town
Code, on a pro bono basis
