[Adopted 6-17-2002 by Order No. 2002-118 (Ch. 2.52 of the 1993 Code)]
The Department of Constituent Services is hereby created.
The Mayor shall annually, on the first Monday of February, appoint a Director of Constituent Services and such Constituent Services Associates as may be funded by the City Council.
The Director and each Constituent Services Associate shall be individuals who the Mayor believes, based upon training, education and work experience, to be qualified to interact with and solve specific problems or questions for the general public, department personnel and department heads, elected officials and their staff at the municipal, state and federal governments with whom they will be brought into contact and have regular ongoing communications. In the absence of the Director, the Mayor may designate any Constituent Services Associate to assume the responsibilities of the Director.
A. 
The Department of Constituent Services shall be responsible for receiving, investigating, responding to and coordinating specific inquiries received from citizens and businesses within the City concerning the delivery of municipal services. The Department shall serve as a liaison to all other City departments to ensure that appropriate responses are provided to the public in a timely manner.
[Amended 6-1-2020 by Order No. 2020-012]
B. 
The Department shall develop and implement a program to monitor citizen contacts to help improve the responses both as to timeliness and as to substance.
C. 
The Department may make recommendations as appropriate to help various City departments improve their responses to citizen concerns, all with the overriding goal of improving the delivery of services to the citizens of Quincy.
D. 
The Department shall develop and implement an outreach program with community and civic organizations to better facilitate the delivery of municipal services.
It is the express intention of this article to foster and promote open and direct communications between the citizens and businesses within the City and elected and appointed officials of the City and to ensure that the services provided by the City are carried out in a manner that maximizes the benefits to the public at large and in a fair and open atmosphere so as to increase confidence in the public that their municipal government is delivering the appropriate level of services in an efficient manner.