[11-5-2007]
The Village does hereby pursuant to law declare its intent to
enforce all of the customer service and privacy protection standards
of the Cable and Video Protection Law with respect to complaints received
from residents within the Village.
[11-5-2007]
The Village, pursuant to 220 ILCS 5/70-501(r)(1), does hereby
provide for a schedule of penalties for any material breach of the
Cable and Video Protection Law by cable or video providers in addition
to the penalties provided in the law. The monetary penalties shall
apply on a competitively neutral basis and shall not exceed $750 for
each day of the material breach, and shall not exceed $25,000 for
each occurrence of a material breach per customer.
A. Material breach means any substantial failure of a cable or video
provider to comply with service quality and other standards specified
in any provision of the law.
B. The Village shall give the cable or video provider written notice
of any alleged material breaches of the law and allow such provider
at least 30 days from the receipt of the notice to remedy the specified
material breach.
C. A material breach, for the purposes of assessing penalties, shall
be deemed to occur for each day that a material breach has not been
remedied by the cable or video service provider after the notice in
(b).
[11-5-2007]
The Village hereby adopts the schedule of customer credits for
violations. Those credits shall be as provided for in the provisions
of 220 ILCS 5/70-501(s) and applied on the statement issued to the
customer for the next billing cycle following the violation or following
the discovery of the violation. The cable or video provider is responsible
for providing the credits and the customer is under no obligation
to request the credit.